Rental Agent Customer Service Rep resume example

Bridal Sales Consultant

Recommending bridal gowns based on each customer's body type and personal taste. Informing customers about the range of styles, colors and cuts they can select from. Styling bridal looks with jewelry, veils, gloves and headpieces.

- Met with potentials clients and gave quotes on services and general wedding costs.

- Sold and fitted wedding dresses, bride maids dresses and special occasion etc. for brides-to-be.

- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

- Assisted customers with locating and choosing merchandise in any store department.

- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.

- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

- Listened to customer needs and desires to identify and recommend optimal products.

- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.

- Checked prices for customers and processed items sold by scanning barcodes.

- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

- Increased sales by offering advice on purchases and promoting additional products.

Ticket Seller

- Sold tickets to concerts, plays and other performances at ticket counter and by online ticketing systems.

- Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.

- Communicated with team members and management to obtain current information on venue attractions and related logistics.

- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.

- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

- Prepared customer invoices, accepted payments and processed refund and cancellation requests.

- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

- Counted money in drawers at beginning and end of each shift.

Waitress

Waiters or Waitresses are responsible for taking orders and serving food and beverages to guests. They play an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.

- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

- Greeted and maintained relationships with regular customers.

- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

- Supervised set up of banquet food stations and coordinated service to multiple dining areas.

- Folded napkins and prepared silverware sets to provide adequate supply for host station.

- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

- Printed dining checks with total due, collected payment and offered receipts to complete transactions.