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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Accomplished Manager with 20 years of experience delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering questions and resolving problems.

Skills
  • Accuracy and efficiency
  • Unpacking deliveries
  • Cash and credit card transactions
  • Account discrepancy resolution
Experience
Rental Agent, 10/2019 - Current
U-Haul Hempstead, NY,
  • Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
  • Answered telephones to assist customers and resolve issues.
  • Updated and maintained rental agreement files and documents.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Explained policies and reviewed documentation to obtain signatures.
  • Resolved customer complaints and fostered customer retention and loyalty.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Recorded accurate customer orders utilizing company computer system.
  • Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
  • Prepared and submitted reports to supervisor.
Waitress, 04/2018 - 10/2019
Monarch Casino Black Hawk Black Hawk, CO,
  • Calculated charges, issued table checks and collected payments from customers.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Increased sales of key menu items through effective upselling.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Checked order accuracy and food quality before delivering to customers.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Restaurant Manager, 05/2014 - 04/2018
Raising Cane's Shoreview, MN,
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Developed and maintained exceptional customer service standards.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
Waitress, 06/2012 - 05/2014
Monarch Casino Black Hawk Reno, NV,
  • Calculated charges, issued table checks and collected payments from customers.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Checked order accuracy and food quality before delivering to customers.
Education and Training
: Human Services, Expected in
-
Milwaukee Area Technical College - Milwaukee, WI
GPA:
High School Diploma: , Expected in 06/2020
-
Franklin High School - Franklin, WI
GPA:

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Resume Overview

School Attended

  • Milwaukee Area Technical College
  • Franklin High School

Job Titles Held:

  • Rental Agent
  • Waitress
  • Restaurant Manager
  • Waitress

Degrees

  • High School Diploma

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