Accomplished Manager with 20 years of experience delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering questions and resolving problems.
Skills
Accuracy and efficiency
Unpacking deliveries
Cash and credit card transactions
Account discrepancy resolution
Experience
Rental Agent, 10/2019 - Current U-Haul – Hempstead, NY,
Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
Answered telephones to assist customers and resolve issues.
Updated and maintained rental agreement files and documents.
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Explained policies and reviewed documentation to obtain signatures.
Resolved customer complaints and fostered customer retention and loyalty.
Delivered exceptional service by greeting customers, taking orders and filling each accurately.
Delivered top quality customer service in professional manner while managing multiple tasks.
Responded effectively to customer questions and inquiries and provided information regarding products.
Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Recorded accurate customer orders utilizing company computer system.
Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
Prepared and submitted reports to supervisor.
Waitress, 04/2018 - 10/2019 Monarch Casino Black Hawk – Black Hawk, CO,
Calculated charges, issued table checks and collected payments from customers.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Answered phones politely and promptly, accurately recording and confirming reservations.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Increased sales of key menu items through effective upselling.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Checked order accuracy and food quality before delivering to customers.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
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