rental agent resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Accomplished rental agent with 3 years of experience delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering questions and resolving problems. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Contract Management
  • Lead Conversion
  • Lease Management
  • Reservations
  • Maintenance Management
  • Payment Processing
  • Product Promotion
  • Guest Inquiries
  • Cash and Credit Card Transactions
  • Account Discrepancy Resolution
  • Cash Handling
  • Product Knowledge
  • Schedule Management
  • Accuracy and Efficiency
  • Order Taking
  • Unpacking Deliveries
  • Document Management
  • Data Entry
  • Equipment Inspections
  • Safe Food Handling
  • Merchandise Display Maintenance
  • Customer Service
  • Cleaning and Sanitizing
Rental Agent, 10/2016 to Current
Haselwood Auto GroupCasper, WY,
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Answered telephones to assist customers and resolve issues.
  • Explained policies and reviewed documentation to obtain signatures.
  • Updated and maintained rental agreement files and documents.
  • Prepared and submitted reports to supervisor.
  • Collected payment by processing credit card transactions.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Coordinated shuttle services by communicating with drivers.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
  • Processed exchange requests in computer system.
  • Employed sales techniques to boost sales and services.
  • Prepared sales contracts, researched customer needs and promoted various lighting products and services.
  • Processed rentals and collected associated payments.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Collected money, provided change and recorded transactions on receipts.
  • Drafted contracts, explained terms to customers and acquired signatures.
Shop Foreman, 03/2017 to 01/2020
Penske Automotive GroupPineville, NC,
  • Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
  • Operated variety of instruments, equipment and power tools to reduce accidents and malfunctions.
  • Trained and mentored employees in procedures and performance improvement strategies.
  • Implemented workplace safety protocols to minimize accidents and incidents.
  • Used vehicle component knowledge to diagnose issues and perform maintenance and repairs.
  • Requisitioned materials and supplies, tools or replacement parts.
  • Inspected products to verify conformance to specifications.
  • Trained, coached and supported staff members to maximize productivity.
  • Inspected and assessed completed work using hand tools or gauges.
  • Focused on safety and efficiency when using tools, equipment and gauges.
  • Managed team of 10 personnel focused in the shop and the field.
  • Conferred with management to coordinate work activities or identify needed resources.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Observed and monitored utilization of equipment.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Identified needs of customers promptly and efficiently.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
Warehouse Associate, 08/2014 to 10/2016
Clean HarborsSpearsville, LA,
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Operated forklifts to fill or empty overhead spaces.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Collected stock location orders and printed requests to maintain inventory control.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
  • Compiled, sorted and filed records of product orders, business transactions and other activities.
Preschool Teacher, 08/2009 to 08/2014
Community TeamworkLowell, MA,
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Taught children foundational skills in colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Met with parents to discuss child behavior and academic progress.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Incorporated music, art and theater into lesson planning.
  • Administered and documented results of student assessments.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Directed and supervised children during field trips and special activities.
  • Adapted instructional techniques according to student learning styles and progress.
  • Maintained student records according to rigorous confidentiality and privacy regulations.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Read stories to children and taught painting, drawing and crafts.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Incorporated music and art activities to encourage creativity and expression.
  • Observed children to record development.
  • Monitored student progress to ensure cooperation and growth.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Integrated technology into lesson plans.
Education and Training
: Marketing, Expected in to GEOGIA STATE UNIVERSITY - Atlanta, GA,
: Early Childhood Education, Expected in to Georgia State University - Atlanta, GA
: Theatre, Expected in to Georgia State University - Atlanta, GA

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Resume Overview

School Attended

  • Georgia State University
  • Georgia State University

Job Titles Held:

  • Rental Agent
  • Shop Foreman
  • Warehouse Associate
  • Preschool Teacher


  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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