Recent college graduate with software programming knowledge, including object oriented skills, software design, data structures, and algorithms.
Skills
7+ years of experience in contract review
2 years of experience in billing/invoicing
Motivated to succeed in a challenging, fast-paced working environment, high sense of urgency
6+ years of experience in generating financial reports and creating status reports for Sales and Executive Departments
Skilled in handling multiple projects simultaneously under tight deadlines
Proven ability to promptly resolve customer concerns and provide effective solutions and suggestions
Advanced knowledge of C and C++
Advanced knowledge of Java
Advanced knowledge of Python
Excellent problem-solving abilities
Python and Ruby proficient
Interests
Phi Theta Kappa Honor Society
Work History
Renewals Specialist, 06/2015 to Current Accruent, LLC – Austin, TX
Proactively monitor, identify risk points, and track and resolve client issues to drive customer renewals.
Work
with cross-functional team to determine renewal amounts and terms.
Prepare
renewal quotes and negotiate prices with customers within established guidelines.
Ensure
accuracy of a high volume of customer data and prepared quotes.
Interact
with customers to explain quote prices/terms and answer questions.
Track
status of renewal commitments and proactively follow up with customers as
required.
Assist
with collections.
Research
and respond to Sales, Support, and Services team questions and requests by
effectively using the CRM and accounting systems.
Perform
miscellaneous duties and as required.
Dealer Billing Specialist, 08/2013 to 05/2015 Innovative Aftermarket Systems – Austin, TX
Reconciled and reviewed customer contracts in order to verify accuracy, generated invoices for underpaid accounts, and located errors and inconsistencies made in pricing.
Calculated monthly refunds owed to customers who have overpaid on business remitted.
Generated monthly invoices for sales agents who have underpaid on contracts remitted.
Responsible for entering all pricing for various products within proprietary office system and online system created for customers.
Regularly communicated with New Business Department and Sales Team to explain pricing errors and eliminate future occurrences based on concerns from previous remittances.
Interacted with sales agents and account executives to answer questions and review discrepancies in pricing, invoicing, and processes.
Verified pricing for customers is accurate and timely based on products and pricing being offered.
Assisted with the development of new premium billing system by working with multiple internal departments (IT, New Business, and Commissions); participated in meetings revolving around integrating billing system within multiple departments/customer base.
Commissions Specialist, 05/2010 to 05/2015 Innovative Aftermarket Systems – Austin, TX
Analyzed commission statements and reports based on production from previous month's business.
Calculated monthly commissions and close out reports using proprietary office system; generated monthly commission statements based on monthly production of sales agents.
Ensured accuracy of commission statements through routine quality control checks.
Updated sales agent information in system (address changes, commission structure changes, products and pricing).
Developed and maintained relationships with agents in order to assist with any pricing/production inquiries, and questions regarding specific commissions issues.
Researched agent commission problems by reviewing pricing, programs, and business received.
Communicated with Sales team and agents in order to resolve various concerns regarding commissions structures and payouts.
Implemented and maintained accurate pricing of various products/programs offered by IAS.
Quality Control Advisor, 05/2008 to 05/2010 Innovative Aftermarket Systems – Austin, TX
Verified customer contracts and products/warranties purchased using Office System.
Manually entered customer information into Office System to record information for use in other departments.
Downloaded batches of remitted business from online based eContracting system into company's system.
Performed daily deposits by processing customer payments and loading all payments into deposit system.
Education
Bachelor of Science: Computer Science, Current Texas State University - Round Rock, Texas
Minor in Mathematics
Associate of Science: General Studies Applied Science, May 2014 Austin Community College - Austin, Texas
Member of Phi Theta Kappa International Honor Society
3.25 GPA
High School Diploma: June 2005 Captain John. L. Chapin High School - El Paso, Texas
