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Renewals Specialist Resume Example

Resume Score: 80%

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RENEWALS SPECIALIST
Professional Summary
Recent college graduate with software programming knowledge, including object oriented skills, software design, data structures, and algorithms.
Skills
    • 7+ years of experience in contract review
    • 2 years of experience in billing/invoicing
    • Motivated to succeed in a challenging, fast-paced working environment, high sense of urgency
    • 6+ years of experience in generating financial reports and creating status reports for Sales and Executive Departments
    • Skilled in handling multiple projects simultaneously under tight deadlines
    • Proven ability to promptly resolve customer concerns and provide effective solutions and suggestions
  • Advanced knowledge of C and C++
  • Advanced knowledge of Java
  • Advanced knowledge of Python
  • Excellent problem-solving abilities
  • Python and Ruby proficient
Interests
Phi Theta Kappa Honor Society
Work History
Renewals Specialist, 06/2015 to Current
Accruent, LLC – Austin, TX
  • Proactively monitor, identify risk points, and track and resolve client issues to drive customer renewals.
  • Work with cross-functional team to determine renewal amounts and terms.
  • Prepare renewal quotes and negotiate prices with customers within established guidelines.
  • Ensure accuracy of a high volume of customer data and prepared quotes.
  • Interact with customers to explain quote prices/terms and answer questions.
  • Track status of renewal commitments and proactively follow up with customers as required.
  • Assist with collections.
  • Research and respond to Sales, Support, and Services team questions and requests by effectively using the CRM and accounting systems.
  • Perform miscellaneous duties and as required.

Dealer Billing Specialist, 08/2013 to 05/2015
Innovative Aftermarket Systems – Austin, TX
  • Reconciled and reviewed customer contracts in order to verify accuracy, generated invoices for underpaid accounts, and located errors and inconsistencies made in pricing.
  • Calculated monthly refunds owed to customers who have overpaid on business remitted.
  • Generated monthly invoices for sales agents who have underpaid on contracts remitted.
  • Responsible for entering all pricing for various products within proprietary office system and online system created for customers.
  • Regularly communicated with New Business Department and Sales Team to explain pricing errors and eliminate future occurrences based on concerns from previous remittances.
  • Interacted with sales agents and account executives to answer questions and review discrepancies in pricing, invoicing, and processes.
  • Verified pricing for customers is accurate and timely based on products and pricing being offered.
  • Assisted with the development of new premium billing system by working with multiple internal departments (IT, New Business, and Commissions); participated in meetings revolving around integrating billing system within multiple departments/customer base.

Commissions Specialist, 05/2010 to 05/2015
Innovative Aftermarket Systems – Austin, TX
  • Analyzed commission statements and reports based on production from previous month's business.
  • Calculated monthly commissions and close out reports using proprietary office system; generated monthly commission statements based on monthly production of sales agents.
  • Ensured accuracy of commission statements through routine quality control checks.
  • Updated sales agent information in system (address changes, commission structure changes, products and pricing).
  • Developed and maintained relationships with agents in order to assist with any pricing/production inquiries, and questions regarding specific commissions issues.
  • Researched agent commission problems by reviewing pricing, programs, and business received.
  • Communicated with Sales team and agents in order to resolve various concerns regarding commissions structures and payouts.
  • Implemented and maintained accurate pricing of various products/programs offered by IAS.

Quality Control Advisor, 05/2008 to 05/2010
Innovative Aftermarket Systems – Austin, TX
  • Verified customer contracts and products/warranties purchased using Office System.
  • Manually entered customer information into Office System to record information for use in other departments.
  • Downloaded batches of remitted business from online based eContracting system into company's system.
  • Performed daily deposits by processing customer payments and loading all payments into deposit system.

Education
Bachelor of Science: Computer Science, Current
Texas State University - Round Rock, Texas
  • Minor in Mathematics
Associate of Science: General Studies Applied Science, May 2014
Austin Community College - Austin, Texas
  • Member of Phi Theta Kappa International Honor Society
  • 3.25 GPA

High School Diploma: June 2005
Captain John. L. Chapin High School - El Paso, Texas
Additional Information
  • Affiliations Phi Theta Kappa Honor Society
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Resume Overview

Companies Worked For:

  • Accruent, LLC
  • Innovative Aftermarket Systems

School Attended

  • Texas State University
  • Austin Community College
  • Captain John. L. Chapin High School

Job Titles Held:

  • Renewals Specialist
  • Dealer Billing Specialist
  • Commissions Specialist
  • Quality Control Advisor

Degrees

  • Bachelor of Science : Computer Science , Current
    Associate of Science : General Studies Applied Science , May 2014
    High School Diploma : June 2005

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