LiveCareer-Resume

remote pharmacy technician resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Multi-talented opportunist, dedicated to attentiveness resulting in advance customer service. Fast learner who works well under pressure and dedicated to satisfactory of all clients. High energy, enthusiastic, team player as well as a team leader who strives for a job well done. Positive hard worker striving for long term advancement opportunity with knowledgeable and capable standards. Empathetic team player with proven ability to build strong work place and customer relations. Caring and kind with focus of understanding and resolving customer issues.

Skills
  • Open enrollment, Patient registration and benefit interpretation
  • ACA standards knowledge
  • IV and compound medication preparation
  • PPE use
  • People skills and conflict resolution
  • BLS Certification
  • Microsoft Office
  • Pharmacy calculations
  • Organizational skills
  • Good work ethic and Customer service
  • Troubleshooting
  • Training & development
  • Reliable & trustworthy
  • Verbal and written communication and live chat
  • inventory management
  • Multitasking
  • Data Management & Team management
  • Temperature log
  • Decision-making
  • Health systems
  • Analytical
  • Pharmacy operations
  • Proper labeling procedures
  • Ordering and stocking medications
  • Point of sale systems proficiency and
  • Drug inventory control
  • Travel to sister stores
  • Troubleshooting malfunctioning equipment
  • Problem-solving skills
  • Insurance billing and verification
  • Quality assurance and control
  • Mail order, long term care and specialty pharmacy
  • Labeling prescriptions
  • FDA and HIPPA compliance
  • Workflow Optimization
  • assist in training
  • Currency transactions
  • Regulatory Compliance
  • Software Proficiency
  • Excellent verbal and written communication skills
  • Safe and vault operation
  • Account coding specialist
  • Debt and credit management
  • Exceptional customer service
  • Energetic
  • Strong work ethic
  • professionalism
  • Prior Authorization
  • Benefits interpretation
  • Advanced typing skills
  • Claim Denials and approvals
  • CNA certification
  • Vital signs
Education and Training
Alabama State University Montgomery, AL Expected in 05/2024 Bachelor of Science : - GPA :
Virginia College Montgomery, AL, Expected in 05/2014 Associate of Science : - GPA :
Experience
Phil, Inc - Remote Pharmacy Technician
San Francisco, CA, 03/2020 - Current

• Provided assistance to plan participants by explaining benefits information to ensure educated selections and limitations of different policies and programs.

• Communicated effectively via email, fax, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.

• Checked accuracy and completeness of benefits applications and documents.

• Monitored data integrity and confidentiality by observing strict regulations and procedures.

• Used Software and math skills to calculate deductions and disability.

• Responded to requests for information with open and knowledgeable support to foster interest in available plans.

• Maintain thorough and current personnel handbooks and records.

  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Promptly responded to customer inquiries and resolved complaints to promote loyalty.

• De-escalated customer issues with proven conflict mediation and problem-solving abilities.

• Documented customer correspondence to track requests, problems and solutions.

• Researched resolutions, contacted necessary departments and responded to customer and Providers by phone, mail or fax as follow-up within standard time.

• Kept customer and system account information accurate and current to support timely resolutions for concerns.

• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

• Resolved billing and service issues for customers and their concerns.

• Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.

• Maintained high satisfaction rating with customers by providing exceptional service and support.

• Processed customer account changes with proprietary software.

• Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.

• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

• Organized charts, documents and supplies to maintain team productivity.

• Contacted pharmacies to submit and refill patients' prescriptions as well as find convenient pharmacies for members nationwide.

• Secured patient information and maintained patient confidence by completing and safeguarding medical records.

• Collaborated with local pharmacies to resolve and clarify issues with patient medication.

• Conducted insurance verification and pre-certification and pre-authorization functions.

• Responded to patient callbacks and phone-in prescription refill requests.

• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.

• Transmitted claims to insurance companies for payment and reconciled EOBs as well as Prior Authorization requests.

• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.

• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

• Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.

• Efficiently responded to voicemails from healthcare providers and customers.

• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies as well as work with nationwide

• Responded to emergency situations with speed, expertise and level headed approaches to provide optimal care, support and life-saving interventions.

• Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.

• Coordinated with healthcare team to establish, enact and evaluate patient care plans.

• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

• Efficiency in multi tasking multiple windows and computer monitors as well as phone systems, fax and email.

Northwell Health - Pharmacy Technician
Great Neck, NY, 02/2017 - 03/2020
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Answered telephones to respond to questions or requests.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
  • Operated cash registers to accept payments from customers.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Trained new technicians.
  • maintained drug compliance and inventory.
  • maintained work schedule and payroll.
  • maintained Hipaa compliance and pharmacy laws and regulations.
  • proficient in word processing, data entry, and automated medical records.
  • proficient in office equipment, phone system, fax and email.
  • travel to sister pharmacies to help with technician shortage.
Northwell Health - Pharmacy Technician
North New Hyde Park, NY, 06/2014 - 02/2017
  • Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
  • Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
  • Compounded and prepared medications according to prescription orders.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Checked pharmacy area regularly to ensure it was kept neat, clean and free of debris.
  • Delivered personable customer service at pharmacy drop-off and pick-up counters.
  • Used pharmacy software to verify prescription and insurance information.
  • Entered data and prescriptions into patient profiles
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Followed company guidelines for scanning and keying in items.
  • Trained individuals in how to use devices to promote optimal medical support.
  • Ordering and restocking medications.
  • maintaining patients blood levels in computer system.
  • problem solving and organizational skills.
  • use of Microsoft office, Access, Excel, power point and medical health systems.
  • team player and self starter.
  • Clerical experience.
  • compounding experience.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Alabama State University
  • Virginia College

Job Titles Held:

  • Remote Pharmacy Technician
  • Pharmacy Technician
  • Pharmacy Technician

Degrees

  • Bachelor of Science
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: