LiveCareer-Resume

remote operations management resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated highly-motivated employee with substantial wealth of diverse set of skills eager to contribute to a corporation that values innovation and growth. I am committed to applying my extensive expertise to benefit the organization. Devoted to leveraging 20 years of expert experience in multiple industries including customer support, management, technical support, leadership, warehousing inventory procedures, operations, data analytics, logistics, and human resources. Known for innovation, lateral thinking skills, and flexibility. I am driven by challenges and have a proven track record of achieving accelerated customer client support.

Skills
  • Operations
  • B2B/B2C Support
  • Administrative/ Clerical Experience
  • Rapport and Relationships Building
  • Communication
  • Inventory Management
  • Organized
  • Self Starter
  • MINCRON / AS400
  • PC Proficiency
  • Sales
  • Customer Retention
  • Employee Relations
  • Recruitment and Hiring
  • Team Leadership
  • Logistics
  • Payroll Administration and Timekeeping
  • Claims Adjusting
  • Freight Logistics & Dispatching
  • Remote Professional
  • Technical Troubleshooting
  • Data Analysis
  • Excel
  • Billing / Payment processing
  • Warehousing Procedures
  • Sales Oversight
  • Customer Relations
Experience
01/2016 to 06/2023
REMOTE OPERATIONS MANAGEMENT Catholic Health Initiative Milford, OH,
  • Managing a team of, agents for multiple customer based partners making sure to increase customer retention through great customer service support, orientation of products and service, updating team on policies and company partner expectations
  • Support customers/clients via phone/email, solve their inquiries creating rapport
  • Customer/ Client Retention through conflict resolution providing ethical solutions
  • Onboarding procedures and training of agents including Payroll, Scheduling, other human resource procedures
  • Managing and developing project timelines to achieve target sales quotas and partner specific goals
  • Continuous learning and training for up-to-date products and services for partners
  • Technical Troubleshooting for clients and employees
  • Team collaborations
  • Risk Analysis / Analytics
  • Salesforce / OMNI / Okta / AS400
  • Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
  • Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
02/2022 to 12/2022
REMOTE OPERATIONS SPECIALIST Genesee & Wyoming Inc. Moundsville, WV,
  • My primary responsibility was to collaborate with a team of experts in integrating several E-commerce websites into one automated operational streamline
  • This remote role involved working with a range of technologies across different platforms
  • As well as maintained sales and customer care via
  • Ticketing systems such as Gorgias
  • Collaborated with a cross-functional team of developers, product managers, business analysts and operations teams to design and implement streamlined E-commerce integrations with various E-commerce websites for a successful B2B/B2C streamline
  • Conducted a thorough analysis of various E-commerce integrations and identified the scope for improvements to enhance the customer experience
  • (Amazon, Ebay, Walmart, Overstock, Internal Company web)
  • Worked hand in hand to come up with technical solutions to enhance the customer experience and operational efficiency
  • Maintained communication channels with all stakeholders on the project’s progress through status updates, meetings and technical diagrams
  • (ZOOM, SLACK, GORGIAS, OUTLOOK, GOOGLE SHEETS and other
  • APPS)
  • Evaluated, tested and deployed numerous E-commerce integrations to ensure they functioned adequately and were user-friendly
  • Implemented automated processes and testing operations to ensure that all E-commerce integrations were streamlined, glitch-free and improved overall efficiency for sales, operations and customer care support
  • Warehouse management: Orders, Tracking, Transfers, Inventory, LTL/ Freight
  • Maintained inventory records while creating streamline solutions in merging sister companies.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Developed action plans based on analysis findings and implemented solutions.
  • Identified operational and performance issues and worked with managers to resolve concerns.
03/2013 to 12/2015
CONCIERGE Empire Today Palm Bay, FL,
  • Security Concierge Services for government buildings (WASD)/ Miami-Dade Public Libraries as well as private island buildings (resident buildings, hotel, marina, club/restaurant)
  • Discretion and Safety: Providing privacy and security to celebrity residents
  • Front Gate Access Procedures: Screening and maintaining data records of visitors, vendors, residents, and hotel guests
  • Cross-Training and Concierge Support: Assisting in door greeting, maintaining order packages, performing safety checks, and securing equipment and common areas
  • Occupant and Guest Assistance: Providing helpful information and addressing the needs of occupants and guests
  • Incident Reporting: Creating detailed incident reports to accurately document security-related incidents
  • Patrol and Inspection: Checking mechanical, fire, and electrical areas, ensuring safety and security
  • Risk Assessment and Mitigation: Identifying security risks, implementing preventive measures, and mitigating threats.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Handled mail and package deliveries, keeping items secure.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Answered guest questions regarding local area, facilities and amenities.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
01/2010 to 03/2012
Dispatcher Copart. Inc City, STATE,
  • Dispatching duties that received cross-training in multiple departments, enabling me to consistently deliver efficient and high-quality work in a demanding fast-paced environment
  • Successfully obtained and documented detailed information from sellers/ insurance adjusters/ law officers regarding vehicle location and delivery instructions
  • Coordinated with sub-haulers to schedule and oversee vehicle pick-up and delivery within company timelines
  • Utilized cost-effective vendors to meet company budget objectives
  • Demonstrated versatility by undergoing cross-training in multiple departments
  • Collaborated with internal teams to resolve operational issues and improve processes
  • Inbound/Outbound customer support
  • Title Work :Receiving and processing different types of Titles (Automobile and Vessel) and different types of conditions (Clean Title, Certificate of destruction, etc)
  • Customer Service: Payments, new member enrollment, preparing preview auction events
  • Basic office procedures: Scanning, filing, faxing, sorting and other general office duties
  • Translating and Notary Public
  • Scheduled loads according to priority and available equipment.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Monitored changes in delivery schedule and communicated changes to customers.
12/2005 to 12/2006
ADMINISTRATIVE ASSISTANT / CLERK (TEMP) Miami Dade Clerk Of Courts City, STATE,
  • Extensive Filing: Proficient in performing extensive filing duties, organizing and maintaining records in various departments
  • Shipping and Receiving: Experienced in handling mail, shipping, and receiving processes, ensuring accurate and timely delivery
  • Docketing: Skilled in docketing tasks, managing court calendars, and scheduling hearings and deadlines
  • Record Management: Proficient in different types of scanning procedures for efficient record management across departments
  • Accuracy and Timeliness: Demonstrated ability to assist in deadline projects with a high level of accuracy and timeliness
  • Court Session Support: Capable of providing assistance to Judge Clerks during court sessions, ensuring smooth proceedings and effective support.
  • Answered phone calls and emails to provide information, resulting in effective legal COC correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Directed personnel communication to appropriate department.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
01/2004 to 12/2005
ASSISTANT SALES MANAGER Footlocker Retail City, STATE,
  • Opening/Closing Procedures: Proficient in managing opening and closing procedures, including handling the Point of Sale (POS) system, cash handling, and ensuring proper security measures
  • Quota Management: Experienced in setting quotas for both self and team, motivating and guiding the team to exceed recommended sales targets
  • Inventory Management: Skilled in keeping track of current and incoming inventory, ensuring proper stock levels and avoiding shortages
  • Store Maintenance: Dedicated to maintaining the store clean, organized, and presentable at all times to provide an excellent shopping experience for customers
  • Team Supervision and Training: Capable of supervising a team, providing training on new product knowledge and displays, and fostering a motivated and high-performing team
  • Exceptional Customer Service: Committed to delivering exceptional customer service, building strong customer relationships, and resolving inquiries or issues effectively
  • Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
  • Taught new associates sales tactics and performance improvement techniques.
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Resolved customer complaints regarding sales and service.
Education and Training
Expected in 01/2004 to to
High School Diploma:
Penn Foster - ,
GPA:
Expected in to to
Associate of Science: Veterinary Medicine (Pre-Veterinarian)
Miami Dade College - ,
GPA:
Certifications
CPR/AED Blood Borne Pathogens Certification
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Penn Foster
  • Miami Dade College

Job Titles Held:

  • REMOTE OPERATIONS MANAGEMENT
  • REMOTE OPERATIONS SPECIALIST
  • CONCIERGE
  • Dispatcher
  • ADMINISTRATIVE ASSISTANT / CLERK (TEMP)
  • ASSISTANT SALES MANAGER

Degrees

  • High School Diploma
  • Associate of Science

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