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remote care coordinator resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dedicatedly severing customers for over ten years of proving optimal and professional customer service and currently seeking additional career opportunities with the flavor of both analytical and problem solving. I strive to continuously,provide excellent care through communication attention to important details, planning and conflict resolution, and good relationship building skills with both coworkers and clients.

Skills
  • MS Office proficiency
  • Appointment scheduling for new clients
  • Memorization and recall
  • Directing calls
  • Documentation and reporting
  • Confidentiality
  • Payment collection
  • Payment processing
  • Scheduling
  • Medical records review
  • Detail-oriented
  • Infection control and aseptic procedures
  • Time management
  • Regulatory Compliance
  • Measuring vitals
  • Sample and specimen collections via venipuncture
  • Personable and outgoing
  • Medicare and Medicaid eligibility
  • Coordinating care
  • Care summaries
  • Healthcare management
  • Medicare and Medicaid knowledge
  • Healthcare laws and regulations
  • Preventive care
  • Care plan meetings
  • Patient care services coordination
  • Healthcare regulations
  • Diagnosis and Troubleshooting
  • Multitasking and Organization
  • Video Surveillance Systems
Work History
02/2020 to Current Care Coordinator (Remote) Pediatric Home Service | Dayton, OH,
  • Organized patient records and database to facilitate information storage and retrieval.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Escalated complaints, with unsatisfied services with providers.
  • Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
  • Contacted providers offices to discuss and resolve unpaid claims and incorrectly paid claims.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • scheduled appointments to providers office and coordinate transportation for scheduled appointments.
  • maintained and updated members accounts such as demographics and authorized representative.
10/2021 to 07/2022 Technical Support II (Remote) Healthpoint | Tukwila, WA,


  • Offered remote support for clients via phone, email and chat.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Dispatch emergency response team when needed during emergency such as fire rescue, EMS and police services.
  • Resolved issues with system apps and portals, devices and communication connectivity quickly and accurately.
  • Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection.
  • Provided Tier II IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to system technical support needs.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided documentation on troubleshooting of technical processes on each account.
  • collected billing payments using visa or master cards, or ach banking.
  • Primarily worked the 3rd shift, overnight with flexibility.
09/2019 to 11/2019 Phlebotomist Mercy Health System | Crystal Lake, IL,
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Logged patient information and recorded results into system using M.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.


09/2018 to 12/2019 Patient Service Representative Grifols | City, STATE,
  • Assisted patients in signing in and payment paperwork.
  • Educated patients on at-home healthcare tools.
  • Used Care 360 to schedule and manage patient appointments.
  • Balanced deposits and credit card payments each day.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Obtained blood specimens by performing venipunctures and finger sticks 30 times per day.
  • Handled insurance verification tasks using Care360 to validate insurance information.
06/2013 to 01/2018 Phlebotomy Technician Company Name | City, State,
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Logged patient information and recorded results into system using DMS and NDDR.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Collected fluid or tissue samples by using appropriate collection procedures, following SOP.
  • Used DMS to schedule and manage patient appointments.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Verified accuracy of financial data by checking payment cards against identification.
Education
Expected in 2017 to to Bachelor Of Applied Science | Health Sciences Florida Agricultural And Mechanical University, Tallahassee, FL GPA:

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Resume Overview

School Attended

  • Florida Agricultural And Mechanical University

Job Titles Held:

  • Care Coordinator (Remote)
  • Technical Support II (Remote)
  • Phlebotomist
  • Patient Service Representative
  • Phlebotomy Technician

Degrees

  • Bachelor Of Applied Science

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