Remittance Processing Specialist Resume Example
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REMITTANCE PROCESSING SPECIALIST
Summary
Motivated to apply education and professional work experiences to enhance business operations. Eager to learn new skills and advance knowledge with hands-on experience. Background in utility operations with advanced interpersonal abilities including management and effective communications.
Skills
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Experience
Infosys | Richardson , TXRemittance Processing Specialist01/2018 - Current
- Developed new accounting strategies and applications to improve processes related to business financials.
- Managed and reconciled multiple bank accounts along with correspondence between business partners to ensure proper placement of financials.
- Managed accounts with multiple Collection Agencies and third-party vendors to ensure proper charges were assessed and billed.
- Created work instructions to support process improvements within Remittance with correct execution of policies and procedures.
- Coordinates with external business partners to improve communications and procedure effectiveness.
- Attended required staff meetings to discuss process improvements, safety regulations, procedures, and training development opportunities.
- Managed client communications by remaining vigilant of incoming correspondence and responding promptly.
- Partnered with cash application teams and management on timely and accurate posting of remittances.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Collaborated with team to discuss new process improvement opportunities.
- Created agendas and communication materials for team meetings.
- Improved customer satisfaction by finding creative solutions to problems.
Ascension Health | Tulsa , OKUtility Account Specialist, CEA01/2017 - 01/2018
- Handled inbound calls and provided one-call resolution for billing issues, payment related inquiries, general service requests, and electrical outage dispatching.
- Mentored a team of up to 5 representatives in professional business practices including phone etiquette techniques, problem solving strategies, schedule adherence, and balancing techniques.
- Developed work instructions and various training materials to ensure a streamline customer service experience.
- Primary point of contact for customers at the PNM payment center, providing excellent customer service during financial transactions.
- Performed bookkeeping and reconciliation responsibilities to ensure effective cash handling procedures were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed site evaluations, customer surveys and team audits.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Mentored, coached and trained new hires to achieve organizational goals and sustain corporate objectives.
FedEx Office | City , STATELead Consultant01/2016 - 01/2017
- Trained a team of 5 consultants in creation of marketing production materials, retail management, packing and shipping, POS operations, and general office equipment.
- Designed and produced marketing materials including professional resumes, banners, brochures, business cards, and posters.
- Updated and ordered merchandise for floor plans that met corporate standards.
- Oversee and manage production schedules to ensure deadlines were met.
- Coordinated schedules to meet training criteria.
- Designed business analysis strategy, policies and proposals to meet organizational targets.
- Analyzed consumer behavior data to develop and budget campaigns tailored to different media outlets to achieve the company's advertising objectives.
- Drafted marketing materials to illustrate consumer business needs.
Stream Global Services | City , STATEOperations Coordinator01/2012 - 01/2016
- Lead a team of 15 employees in a call center environment.
- Conducted phone audits for quality assurance, created and prioritized hiring and training schedules, coordinated meetings, and maintained necessary materials needed for team.
- Created correspondence for high level management and performed administrative duties of similar nature as assigned.
- Effectively handled high volume of inbound calls in a contact center environment while providing excellent customer service.
- Ability to upsell and provide product recommendations in a sales-oriented business structure.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve processes to meet company demands.
- Planned daily operational tasks, including training schedules, team workflows and work assignments.
- Communicated organization's culture while aligning with operational initiatives and delivery of business processes.
Education and Training
Central New Mexico Community College | City, StateAssociate of Arts in Business Administration And Management05/2020
Central New Mexico Community College | City, StateCertificate in Business Management12/2019
Central New Mexico Community College | City, StateCertification in Customer Service12/2019
Central New Mexico Community College | City, StateCertification in Health Wellness And Public Safety12/2019
Valley High School | City, StateHigh School Diploma05/2011
Interests
Participated in community involvement with PNM Community Crew from 2017-Present. Participated in over 50 hours of Community Service and Community Involvement for multiple charity events. Also recognized as safety warden and wellness coordinator for the department of Revenue Operations.
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Resume Overview
School Attended
- Central New Mexico Community College
- Valley High School
Job Titles Held:
- Remittance Processing Specialist
- Utility Account Specialist, CEA
- Lead Consultant
- Operations Coordinator
Degrees
- Associate of Arts in Business Administration And Management
Certificate in Business Management
Certification in Customer Service
Certification in Health Wellness And Public Safety
High School Diploma
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