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Remittance Processing Specialist Resume Example

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REMITTANCE PROCESSING SPECIALIST
Summary

Motivated to apply education and professional work experiences to enhance business operations. Eager to learn new skills and advance knowledge with hands-on experience. Background in utility operations with advanced interpersonal abilities including management and effective communications.

Skills
  • Regulatory compliance understanding
  • Process improvement
  • Administrative support
  • Relationship development
  • Operational improvement
  • Team management
  • Business operations
  • Communications
  • Utility industry knowledge
  • Financial administration
  • Audit assistance
Experience
PNM Resources | Albuquerque, NMRemittance Processing Specialist01/2018 - Current
  • Developed new accounting strategies and applications to improve processes related to business financials.
  • Managed and reconciled multiple bank accounts along with correspondence between business partners to ensure proper placement of financials.
  • Managed accounts with multiple Collection Agencies and third-party vendors to ensure proper charges were assessed and billed.
  • Created work instructions to support process improvements within Remittance with correct execution of policies and procedures.
  • Coordinates with external business partners to improve communications and procedure effectiveness.
  • Attended required staff meetings to discuss process improvements, safety regulations, procedures, and training development opportunities.
  • Managed client communications by remaining vigilant of incoming correspondence and responding promptly.
  • Partnered with cash application teams and management on timely and accurate posting of remittances.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Collaborated with team to discuss new process improvement opportunities.
  • Created agendas and communication materialsfor team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
PNM Resources | Albuquerque, NMUtility Account Specialist, CEA01/2017 - 01/2018
  • Handled inbound calls and provided one-call resolution for billing issues, payment related inquiries, general service requests, and electrical outage dispatching.
  • Mentored a team of up to 5 representatives in professional business practices including phone etiquette techniques, problem solving strategies, schedule adherence, and balancing techniques.
  • Developed work instructions and various training materials to ensure a streamline customer service experience.
  • Primary point of contact for customers at the PNM payment center, providing excellent customer service during financial transactions.
  • Performed bookkeeping and reconciliation responsibilities to ensure effective cash handling procedures were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Mentored, coached and trained new hires to achieve organizational goals and sustain corporate objectives.
FedEx Office | Albuquerque, NMLead Consultant01/2016 - 01/2017
  • Trained a team of 5 consultants in creation of marketing production materials, retail management, packing and shipping, POS operations, and general office equipment.
  • Designed and produced marketing materials including professional resumes, banners, brochures, business cards, and posters.
  • Updated and ordered merchandise for floor plans that met corporate standards.
  • Oversee and manage production schedules to ensure deadlines were met.
  • Coordinated schedules to meet training criteria.
  • Designed business analysis strategy, policies and proposals to meet organizational targets.
  • Analyzed consumer behavior data to develop and budget campaigns tailored to different media outlets to achieve the company's advertising objectives.
  • Drafted marketing materials to illustrate consumer business needs.
Stream Global Services | Rio Rancho, NMOperations Coordinator01/2012 - 01/2016
  • Lead a team of 15 employees in a call center environment.
  • Conducted phone audits for quality assurance, created and prioritized hiring and training schedules, coordinated meetings, and maintained necessary materials needed for team.
  • Created correspondence for high level management and performed administrative duties of similar nature as assigned.
  • Effectively handled high volume of inbound calls in a contact center environment while providing excellent customer service.
  • Ability to upsell and provide product recommendations in a sales-oriented business structure.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve processes to meet company demands.
  • Planned daily operational tasks, including training schedules, team workflows and work assignments.
  • Communicated organization's culture while aligning with operational initiatives and delivery of business processes.
Education and Training
Central New Mexico Community College | Albuquerque, NMAssociate of Arts in Business Administration And Management05/2020
Central New Mexico Community College | Albuquerque, NMCertificate in Business Management12/2019
Central New Mexico Community College | Albuquerque, NMCertification in Customer Service12/2019
Central New Mexico Community College | Albuquerque, NMCertification in Health Wellness And Public Safety12/2019
Valley High School | Albuquerque, NMHigh School Diploma05/2011
Interests

Participated in community involvement with PNM Community Crew from 2017-Present. Participated in over 50 hours of Community Service and Community Involvement for multiple charity events. Also recognized as safety warden and wellness coordinator for the department of Revenue Operations.

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Resume Overview

Companies Worked For:

  • PNM Resources
  • FedEx Office
  • Stream Global Services

School Attended

  • Central New Mexico Community College
  • Valley High School

Job Titles Held:

  • Remittance Processing Specialist
  • Utility Account Specialist, CEA
  • Lead Consultant
  • Operations Coordinator

Degrees

  • Associate of Arts in Business Administration And Management
    Certificate in Business Management
    Certification in Customer Service
    Certification in Health Wellness And Public Safety
    High School Diploma

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