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Release And Qa Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Retail integrated solutions: POS, Loyalty, Fuel, C-stores, Web, R10
  • Telecommunication / Cellular: Billing systems, Regulations,
  • ERP/ CRM solutions: Oracle Applications implementation: HR, Logistics, Finance, Service
Experience
Release and QA manager, 08/2012 to 01/1
Do It Best Corp Syracuse, NY,
  • Responsible to plan and schedule end-to-end releases and projects for Store Point Customers.
  • Managing QA teams, planning the software testing processes to assure the quality of deliverables to the customers.
  • Build and manage global QA group, in few locations and in customers' sites.
  • Group built of 4-5 team leads and 40 QA analysts, lab managers and Quality Assurance engineers.
  • Manage quality on several retail products (R10, Store Line, and Store Point) by designated teams.
  • Test of new releases for customers; implement full quality assurance processes, from budgeting and planning, through requirements testing, regression and integration with other products.
  • Maintenance of existing customers, including releases upgrades, releasing patches, hot fixes and new CRs.
  • Manage Integration process for NCR/ Retalix products to provide integrated solution to our customers (integration with other products - Fuel, Loyalty, HQ).
  • Involved in all project aspects: Pre- Sales, High level estimations, detailed work plans, detailed test designs, reviews, management status reports, escalations and mitigation planes, stakeholders' management.
  • Implementation of QA methodologies and processes, including implementation of Quality Center (HP).
  • Certification processes for integration solution with 3rd parties.
  • Work remotely with Software suppliers on end-to-end transactions' on agreed testing scope to certify products.
  • Train team members and Team leads on QA methodologies, in class training and on the job training.
  • Present Quality methodology to customers in pre-sale and in first stages of the projects.
  • Agree on quality SOW and follow its implementation within the projects.
  • Plan and manage lab architecture for new projects.
  • Including HW planning, peripherals and infrastructure to maximize similarity to customer's environments.
  • Manage projects KPIs and Measurements.
  • Define KPIs, collect information, analyze, define actions, improve, and follow on the trends.
  • Manage full recruitment process of the staff, including team leads.
Department Manager, 01/2007 to 07/2012
Ibm Corporation Williston, , Israel
  • Pelephone is one of the three largest cellular companies in Israel.
  • The QA Department responsible for the testing of new billing releases (Amdocs Ensemble), new CRs and Hot Fixes.
  • Other systems under QA responsibility: ERP Oracle Application, CTI (call centers telephone system), Web site, virtual operator billing system (Mind).
  • Responsible for the overall QA activities.
  • Managing the QA Department in the IT Division in Pelephone Including 3 TLs and 25 Testers.
  • Managing development in automation team, leading of projects in QTP and Load Runner.
  • Implementing and effectively apply QA methodologies and enforces project standards, including Quality center implementation.
  • Defining and managing the KPI's.
  • Planning and executing testing processes of projects and major releases in Billing (Amdocs) and ERP (Oracle Application).
  • Track versions and products deliverables.
  • Report on progress and risks of versions and related projects.
  • Integration on projects with other departments, suppliers and software houses.
  • Management of long-term projects, regulations and infrastructure; examples:.
  • MVNO (2011) - establishing new billing system for a virtual cellular operator.
  • Including functional testing, performance testing, integration testing with engineering, and final regression cycles.
  • Invoice Standardization (2010) - regulation for standardizing the cellular invoices.
  • Work with government regulation to implement the new invoices structure as defined.
  • UMTS Technology (2009) - converting Pelephone infrastructure into UMTS.
  • Moving the billing/ engineering systems into the new cellular technology.
  • Number Portability (2009) - regulation to allow full number portability.
  • Managing testing with all cellular companies.
  • Work with government regulation to implement the new instructions in regarding to open the market to number portability.
  • Full coverage of all functional and infrastructure processes, and reports to the regulation team.
  • Converting Oracle Application into Alteon - infrastructure upgrade of the ERP system.
  • Recruitment, mentoring, training and development of testers and team leads.
Senior Project Manager, 01/2000 to 01/2006
, ,
  • Tescom is testing and consulting company that provides QA and PS services.
  • E.g.
  • projects that I've managed:.
  • Manage Testing project on CRM (Siebel) system at Mercury.
  • 25 testers in few teams (8 months).
  • Lead ERP Oracle Application testing in ECI Telecom, including functional testing and data conversion.
  • The project based on transition of data and entities from legacy system into Oracle Application, and required deep analysis of the conversion logic, and design and development of comparative procedures, using PL/SQL to verify correct data conversion and error handling of mismatches (1.5 years).
  • Lead ERP Oracle Application testing team in Amdocs, mainly HR modules (1.5 years).
  • Test the MPS (Amdocs Billing) module for Nextel, Atlanta Georgia (6 months).
  • Lead and executing data conversion tests in Customer Service and Collection in Yediot Tech (the leading news/communication company in Israel) (2 years).
Finance Implementer and Consultant, 01/1998 to 01/1999
NA , , Israel
  • Responsible for customer's site implementation at "Ort Cariera".
  • Managing all activities on site, including new requirements design, work with development teams and implementation of the finance and collection systems with customer's representatives.
  • Front training for accountants.
  • Work together with accountants on finance processes implementation, auditing, analysis reports.
Education and Training
MBA: Technological entrepreneurship, Expected in
to
Ono Academic College - ,
GPA:
Technological entrepreneurship
B.A: Economics and Management, Expected in
to
Ruppin College - ,
GPA:
Economics and Management
: , Expected in
to
Open University - ,
GPA:
Project Management Pelephone, 150 hours Department Management, Oracle Development, "Ashrot" College, 400 hours. Software Development for academics
Skills
auditing, automation, Billing, billing system, Billing systems, budgeting, C, consulting, conversion, CRM, CTI, Customer Service, data conversion, ERP, Finance, functional, government, HP, HR, Load Runner, logic, Logistics, Managing, market, mentoring, Oracle Applications, Oracle, Oracle Application, PL/SQL, peripherals, POS, processes, progress, Project Management, QTP, Quality, quality assurance, QA, Recruitment, Retail, Sales, Siebel, Software Development, software testing, Telecom, Telecommunication, telephone, UMTS, upgrades, upgrade, Web site
Activities and Honors

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Resume Strength

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Resume Overview

School Attended
  • Ono Academic College
  • Ruppin College
  • Open University
Job Titles Held:
  • Release and QA manager
  • Department Manager
  • Senior Project Manager
  • Finance Implementer and Consultant
Degrees
  • MBA
  • B.A