Energetic dog lover comfortable with handling dogs of all breeds and sizes. Committed to well-being of dogs and peace of mind of owners. Compassionate and diligent employee with demonstrated success in organizing services based on individual animal requirements. Highly experienced in soothing, exercising and training different types of animals. Collaborate effectively with owners to deliver top-notch care in any setting. Conscientious, service-oriented, and passionate about providing animals with top-notch care and support. Develops and maintains loyal client relationships while building lasting trust with animals under care. Proficient in grooming procedures, exercise strategies and basic animal needs.
Skills
Client communication
Species-specific temperament knowledge
Medication Management
Pet care needs
Care Plan Adherence
Flexible & Adaptable
Good listening skills
Compassion
Verbal and written communication
Computer skills
Teamwork
Detail-oriented
Complaint resolution
Credit card processing
Inbound and Outbound Calling
Money handling abilities
Key holder experience
Creative problem solving
Multi-line phone talent
Work History
Regular Babysitter, 07/2019 to 10/2020 Vca Antech, Inc. – Eugene, OR,
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Demonstrated empathy and kindness to display positive character traits.
Accompanied children to parks and remained in attendance for child safety.
Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.
Taught children to organize toys, wash hands, and use manners by leading by example.
Created and implemented diverse educational strategies to boost development.
Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Dog Daycare Attendant, 10/2018 to 05/2019 Planet Fitness – Roanoke, VA,
Organized full-service care for regular customers, including picking up and dropping off animals and client locations.
Exercised animals regularly with walks and rigorous play activities.
Supported optimal animal health and comfort with frequent bedding changes.
Followed all pet care instructions, including dietary needs and medication regimens.
Maintained clean and organized boarding areas to promote animal wellbeing.
Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Administered medications or wellness protocols including parasite preventative, vitamins and supplements, and treatments for acute conditions.
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Acted as first point of contact and set appointments for prospective clients.
Scheduled consultations for potential customers.
Established and maintained client rapport by utilizing quality customer service.
Answered phone calls and answered questions from potential customers.
Child's Play Attendant, 03/2017 to 08/2017 XSport Fitness – City, STATE,
Oversaw children on playground to monitor safety and suitability of activities.
Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
Administered basic first aid to treat injuries or illnesses.
Supported individual children and young people with special needs to integrate and play.
Cared for children ages 6 months to 12 years in nurturing and age-appropriate way.
Managed safety and security of all children under care.
Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.
Enforced rules and managed behavior through developmentally appropriate discipline.
Front Desk Staff Member, 03/2015 to 03/2017 Pump It Up – City, STATE,
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Calculated billings and posted charges to accounts, reviewing all charges with guests at checkout.
Provided guests with above-and-beyond service, including making venue reservations and setting up tours.
Executed positive demeanor to each and every visitor approaching front desk.
Maintained financial accuracy by collecting deposits, fees and payments.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained transaction security by verifying payment cards against identification.
Answered customer telephone calls promptly and appropriately.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Determined customer needs by asking relevant questions and listening actively to responses.
Educated customers about brand to incite excitement about company's mission and values.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Cleaned rides and attractions to reduce spread of germs and bacteria.
Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
Education
Bachelor of Arts: Mathematics, Expected in 05/2022 Washington State University - Pullman, WA GPA:
Bachelor of Education: Secondary Mathematics Education, Expected in University Of Hawaii - West Oahu - Kapolei, HI GPA:
Bachelor of Arts: Mathematics Education, Expected in McKendree University - Lebanon, IL GPA:
High School Diploma: , Expected in 05/2017 Hoffman Estates High School - Hoffman Estates, IL, GPA:
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