registry clerk resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview

Highly enthusiastic customer service professional with 8 years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Store maintenance ability
  • Inventory control familiarity
  • Customer service expert
  • Strong client relations
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
  • Opening/closing procedures
  • Fast learner
  • Dependability
  • Credit card processing
  • Adaptability
  • Filling
  • MS Windows proficient
  • Excellent communication skills

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.


  • Consistently generated additional revenue through skilled sales techniques.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
Registry clerk, 04/2013 - Current
Cit Group Marco Island, FL,

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Register Vehicles. Do swaps for other cars coming in to the dealer. File paper work.

Teller, 11/2011 - 11/2012
Avalara Durham, NC,

Scheduled staffing for multiple branch locations.Managed opening and closing times for the main branch.Established new customer accounts including checking, savings, lines of credit and loans.Balanced daily cash deposits and bank vault inventory with a zero error rate.Assembled in-store marketing displays.Processed cash withdrawals.Trained employees on cash drawer operation.Adhered to Citizens Bank security and audit procedures.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Examined checks for identification and endorsement.Entered member transaction data into the online banking software.Reported daily averages and shortages to the operations department.Supplied tellers with coin and currency as needed.Maintained confidentiality of bank records and client information.Directed specific questions to appropriate branch personnel.Delivered prompt, accurate and excellent customer service.

Tax Associate, 10/2010 - Current
The Mentor Network Bertram, TX,

Verified that information in the computer system was up-to-date and accurate.Eliminated outdated records by sending the records to be scanned.Handled incoming and outgoing correspondence, including mail, email and faxes.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner. Prepared tax returns.

Sales Associate CC1, 01/2009 - 09/2010
Mcdonald's Arvada, CO,

Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Exceeded targeted sales goals by 100%.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.

Care Giver, 04/2010 - 10/2010
Stavros City, STATE,

Charted and recorded information in client files.Tracked client movement on and off the unit by documenting times and destinations of clients. Provided medications for patient.

Swing Manager, 08/2006 - 10/2009
Macdonald's Restaurant City, STATE,

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Optimized profits by controlling food, beverage and labor costs on a daily basis.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Made nightly deposits.

Educational Background
: Phlebotomy, Expected in 2011
The Red Cross - Springfield, MA
Status -

A 9 week intense Phlebotomy course to include Ethical Regulatory and Legal issues of a Laboratory knowledge of winged infusion system vacutainer as well as syringe. Knowledge in medical terminology OSHA,CLIA and Lab regulations.Proficient in documentation, handling and transport of all specimens. Knowledge of capillary, Pre and Post analytical situations.

: General Studies, Expected in 2007
The Care Center - Holyoke, Ma
Status -

Bilingual Spanish/English


GED, call center environment, customer service, phone skills, outbound calls, customer requests, internet, counseling, product knowledge, telecommunications, market research.


Cash handling,Professional and friendly,Careful and active listener,Multi-tasking,

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Resume Overview

School Attended

  • The Red Cross
  • The Care Center

Job Titles Held:

  • Registry clerk
  • Teller
  • Tax Associate
  • Sales Associate CC1
  • Care Giver
  • Swing Manager


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