Highly enthusiastic customer service professional with 8 years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Register Vehicles. Do swaps for other cars coming in to the dealer. File paper work.
Scheduled staffing for multiple branch locations.Managed opening and closing times for the main branch.Established new customer accounts including checking, savings, lines of credit and loans.Balanced daily cash deposits and bank vault inventory with a zero error rate.Assembled in-store marketing displays.Processed cash withdrawals.Trained employees on cash drawer operation.Adhered to Citizens Bank security and audit procedures.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Examined checks for identification and endorsement.Entered member transaction data into the online banking software.Reported daily averages and shortages to the operations department.Supplied tellers with coin and currency as needed.Maintained confidentiality of bank records and client information.Directed specific questions to appropriate branch personnel.Delivered prompt, accurate and excellent customer service.
Verified that information in the computer system was up-to-date and accurate.Eliminated outdated records by sending the records to be scanned.Handled incoming and outgoing correspondence, including mail, email and faxes.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner. Prepared tax returns.
Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Exceeded targeted sales goals by 100%.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.
Charted and recorded information in client files.Tracked client movement on and off the unit by documenting times and destinations of clients. Provided medications for patient.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Optimized profits by controlling food, beverage and labor costs on a daily basis.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Made nightly deposits.
A 9 week intense Phlebotomy course to include Ethical Regulatory and Legal issues of a Laboratory knowledge of winged infusion system vacutainer as well as syringe. Knowledge in medical terminology OSHA,CLIA and Lab regulations.Proficient in documentation, handling and transport of all specimens. Knowledge of capillary, Pre and Post analytical situations.
GED, call center environment, customer service, phone skills, outbound calls, customer requests, internet, counseling, product knowledge, telecommunications, market research.
Cash handling,Professional and friendly,Careful and active listener,Multi-tasking,
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