Registration Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Well-rounded professional gifted with client rapport and strong data entry skills. An innovative and enthusiastic Registration Clerk with expertise working closely with people of all personalities. Committed professional with experience. Smart and focused employee offering outstanding problem solving and task prioritization abilities. Considered valuable asset and willing to take on new responsibilities.

  • Information desk management
  • Patient correspondence
  • Schedule coordination
  • Insurance Verification
  • Hospital admissions policies
  • Office organization
  • Registration documents
  • HIPAA procedures
  • Patient scheduling
  • Payment processing
  • Records management
  • Demographics information
  • Appointment confirmation
  • Patient interviewing skills
  • Recording histories
Registration Representative, 04/2021 to Current
Charleston Area Medical CenterCharleston, WV,
  • Scheduled appointments based on individual patient requirements and facility availability.
  • Answered questions about admissions, financial and hospital policies.
  • Checked insurance benefits, received payments and provided receipts.
  • Gathered personal and insurance information from each patient.
  • Gathered, verified and processed patient paperwork.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Verified patient information, including demographics, income and payments for input into Allscript system.
  • Collaborated effectively with registration repersentatives and other personnel to process patient paperwork and direct to appropriate departments.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Kept processes moving along smoothly so that wait times were minimized to 5 minutes.
Member Service Representative, 01/2021 to 03/2021
Abound Credit UnionDanville, KY,
  • Processed customer account changes using USD
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Sales Associate, 08/2019 to 01/2021
Tyler TechnologiesMoraine, OH,
  • Built trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Coordinated activities with other departments to ensure quality customer service.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Built and maintained effective relationships with peers and upper management to drive team success.
  • Acted as initial contact in addressing customer concerns.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Worked with fellow sales team members to achieve group targets.
  • Offered product and service consultations and employed upselling techniques.
  • Helped average of 100 customers per day by responding to inquiries and locating products.
Crew Member, 07/2018 to 12/2018
GetgoParma, OH,
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Drove team success by completing assigned task quickly and accurately.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Completed opening, closing and shift change tasks per company guidelines.
  • Verified orders and bagged items for easy transport.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Education and Training
Associate of Science: Health Administration, Expected in 07/2021
Keiser University - Fort Lauderdale, FL
  • Completed continuing education in medical terminology
  • 3.7 GPA
  • Completed coursework in psychology, business administration and medical coding.

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How this resume score could be improved?

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Keiser University
Job Titles Held:
  • Registration Representative
  • Member Service Representative
  • Sales Associate
  • Crew Member
  • Associate of Science