Registration Representative resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Senior Registration Representative with excellent customer relations skills and in-depth understanding of registration requirements and policies. Organized, hardworking and proactive with a friendly and engaging personality. Proficient in IDX and Epic and knowledgeable in applicable regulations and standards.
Education and Training
Expected in 05/2012
Associate of Science: Business Administration: Information Systems, Information Systems, General Studies STLCC - Kirkwood, Mo , GPA:
Skills
Epic
IDX
Leadership
Public-Speaking
Training
Microsoft Office
Customer service
Medical Insurance Benefits
Leadership
Supervisory
Cash-handling
Public speaking
Experience
08/2018 to Current
Registration RepresentativeCharleston Area Medical Center – WV, State,
Gathered, verified and processed patient paperwork.
Open and close registration areas as assigned.
Provide attentive customer service and helped create a welcoming environment for patients before, during and after the check in process.
Working alongside registration staff and patients to ensure insurance and demographics are up to date.
Verify that insurance benefits are active via call/electronic verification prior to patients visit.
Ensure patients get to appointments in a timely manner by checking in patients quickly and efficiently.
Count and balance monies through software Trust Commerce at the end of day.
Received payments and provided receipts.
Offered every visitor immediate, personalized and friendly assistance by helping with directions to the department and assistance with parking information.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Utilized customer service skills and detailed system knowledge to support outpatient hospital and clinic operations.
Checked claim edits for errors, corrected issues and submitted claims accurately.
08/2013 to 04/2015
Sales AssociateIntralinks – New York, NY,
Provided attentive customer service and helped create a welcoming environment.
Stocked merchandise and performed janitorial duties when required.
Unloaded merchandise trucks to prepare freight for the floor.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Managed cash register operations using POS system, including processing sales and returns.
Processed payments and maintained accurate drawers to meet financial targets.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Assisted in ringing up sales at registers and bagging merchandise.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
12/2012 to 07/2013
Sales AssociateIntralinks – Amsterdam, NY,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Used cash/credit/debit register system to ring up customer purchases, process payments and issue receipts.
Stayed up to date on store promotions, payment policies and security practices.
06/2011 to 12/2012
Customer Service RepresentativeCvs Health – North Hollywood, CA,
Assessed customer needs and upsold products and services to maximize product sales.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
Palletized merchandise for easy movement to sales floor locations.
Handled packages in safe and meticulous manner while unloading and transporting.
Operated pallet jacks with focus on safety and efficiency.
Performed light Janitorial work around building/restrooms, when necessary
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