Registration Representative resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Senior Registration Representative with excellent customer relations skills and in-depth understanding of registration requirements and policies. Organized, hardworking and proactive with a friendly and engaging personality. Proficient in IDX and Epic and knowledgeable in applicable regulations and standards.

Education and Training
Expected in 05/2012
Associate of Science: Business Administration: Information Systems, Information Systems, General Studies
STLCC - Kirkwood, Mo ,
  • Epic
  • IDX
  • Leadership
  • Public-Speaking
  • Training
  • Microsoft Office
  • Customer service
  • Medical Insurance Benefits
  • Leadership
  • Supervisory
  • Cash-handling
  • Public speaking
08/2018 to Current
Registration Representative Charleston Area Medical Center WV, State,
  • Gathered, verified and processed patient paperwork.
  • Open and close registration areas as assigned.
  • Provide attentive customer service and helped create a welcoming environment for patients before, during and after the check in process.
  • Working alongside registration staff and patients to ensure insurance and demographics are up to date.
  • Verify that insurance benefits are active via call/electronic verification prior to patients visit.
  • Ensure patients get to appointments in a timely manner by checking in patients quickly and efficiently.
  • Count and balance monies through software Trust Commerce at the end of day.
  • Received payments and provided receipts.
  • Offered every visitor immediate, personalized and friendly assistance by helping with directions to the department and assistance with parking information.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support outpatient hospital and clinic operations.
  • Checked claim edits for errors, corrected issues and submitted claims accurately.
08/2013 to 04/2015
Sales Associate Intralinks New York, NY,
  • Provided attentive customer service and helped create a welcoming environment.
  • Stocked merchandise and performed janitorial duties when required.
  • Unloaded merchandise trucks to prepare freight for the floor.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
12/2012 to 07/2013
Sales Associate Intralinks Amsterdam, NY,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Used cash/credit/debit register system to ring up customer purchases, process payments and issue receipts.
  • Stayed up to date on store promotions, payment policies and security practices.
06/2011 to 12/2012
Customer Service Representative Cvs Health North Hollywood, CA,
  • Assessed customer needs and upsold products and services to maximize product sales.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
  • Palletized merchandise for easy movement to sales floor locations.
  • Handled packages in safe and meticulous manner while unloading and transporting.
  • Operated pallet jacks with focus on safety and efficiency.
  • Performed light Janitorial work around building/restrooms, when necessary

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Resume Overview

School Attended


Job Titles Held:

  • Registration Representative
  • Sales Associate
  • Sales Associate
  • Customer Service Representative


  • Associate of Science

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