Registration Representative Resume Example
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REGISTRATION REPRESENTATIVE
Summary
Detail-oriented Nursing professional adept at delivering compassionate care to all patients. Excellent track record of meeting academic goals and excelling in clinical placements. Commended for history as hardworking, punctual team-player.
Skills
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Experience
Registration Representative|Charleston Area Medical Center - Nitro , WV|11/2018 - Current
- Gathered personal and insurance information from each patient.
- Registered patients for outpatient procedures and emergency services.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
- Advised patients of monies required to be paid prior to services.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Front Desk Receptionist|Public Health Management Corporation - Harrisburg , PA|10/2017 - 11/2018
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Computed guest billings and posted charges to patient accounts.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Senior Clerk|Anthem, Inc. - Harrisonburg , VA|10/2014 - 10/2017
- Supported office clerical functions using word processing and other software, email and office machines.
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
- Assisted with payment processing and investigating variances in cash amounts.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Pulled and organized requested documentation.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Health Information Technician|Common Spirit - Bakersfield , CA|07/2014 - 11/2014
- Worked with physicians and nurses to improve the quality of patient health documents and records.
- Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Set up patient charts and documented information in various company software.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Logged all requests for medical records into spreadsheets.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Pulled patient records and transferred information to appropriate parties.
Education and Training
Rasmussen College|City|Expected in 09/2021Associate of Science: Nursing
DeVry University|City, State|04/2014Associate of Applied Science: Health Information Technology
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Resume Overview
School Attended
- Rasmussen College
- DeVry University
Job Titles Held:
- Registration Representative
- Front Desk Receptionist
- Senior Clerk
- Health Information Technician
Degrees
- Associate of Science : Nursing
Associate of Applied Science : Health Information Technology
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