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Registration Representative Resume Example

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REGISTRATION REPRESENTATIVE
Summary

Detail-oriented Nursing professional adept at delivering compassionate care to all patients. Excellent track record of meeting academic goals and excelling in clinical placements. Commended for history as hardworking, punctual team-player.

Skills
  • Schedule coordination
  • Hospital admissions policies
  • Insurance procedures understanding
  • Insurance billing
  • Information desk management
  • Regulatory compliance
  • Medication administration
  • Triaging patient concerns
  • Diabetes management
  • Computerized charting specialist
  • Colostomy care familiarity
  • Intake and discharge
  • Unit administration
  • Diagnostic tools experience
  • Medication and IV administration
  • Broad medical terminology knowledge
  • Body mechanics knowledge
  • Geriatric treatment knowledge
  • Infection control procedures
  • Patient Care and Safety
  • Catheter change and preparation
  • Collecting specimens
  • Monitoring fluids
  • Grooming and bathing assistance
  • Calm and level-headed under duress
  • Collecting vital signs
  • Quick problem solver
  • Performing patient intakes
Experience
Registration Representative|Company Name - City, State|11/2018 - Current
  • Gathered personal and insurance information from each patient.
  • Registered patients for outpatient procedures and emergency services.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Advised patients of monies required to be paid prior to services.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Front Desk Receptionist|Company Name - City, State|10/2017 - 11/2018
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Computed guest billings and posted charges to patient accounts.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Senior Clerk|Company Name - City, State|10/2014 - 10/2017
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Assisted with payment processing and investigating variances in cash amounts.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Pulled and organized requested documentation.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Health Information Technician|Company Name - City, State|07/2014 - 11/2014
  • Worked with physicians and nurses to improve the quality of patient health documents and records.
  • Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Set up patient charts and documented information in various company software.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Logged all requests for medical records into spreadsheets.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Pulled patient records and transferred information to appropriate parties.
Education and Training
Rasmussen College|City|Expected in 09/2021Associate of Science: Nursing
DeVry University|City, State|04/2014Associate of Applied Science: Health Information Technology
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Resume Overview

School Attended

  • Rasmussen College
  • DeVry University

Job Titles Held:

  • Registration Representative
  • Front Desk Receptionist
  • Senior Clerk
  • Health Information Technician

Degrees

  • Associate of Science : Nursing
    Associate of Applied Science : Health Information Technology

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REGISTRATION REPRESENTATIVE

Douglasville, Georgia