registration representative resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Committed Business Owner bringing stellar track record in business leadership experience. Well-educated in managing and improving operations. Highly motivated professional with 6 years of entrepreneurial and management experience. Comfortable working independently as manager and leader. Customer-oriented, strategic-thinking operations and sales professional with over 8 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels.

Adept at managing high patient volumes in busy hospital environments. Offering superior communication and planning abilities combined with a solid understanding of admissions policies, scheduling requirements and financial procedures built over [Number]+ years in the field.

Versatile Registration Representative with organized and systematic approach to managing admissions registrations. Effective at switchboard management, payment processing and medical records transmissions.

Proficient medical administrative professional with excellent customer relations skills and in-depth understanding of registration requirements and policies. Organized, hardworking and proactive with a friendly and engaging personality.

Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Technologically savvy
  • Account management
  • Financial reporting
  • Accurate message transcription
  • Data entry
  • Office administration
  • Front desk management
  • Welcoming customers
  • Customer relations
  • Quality control
  • Shipping and receiving understanding
  • Courteous demeanor
  • Insurance billing
  • Patient correspondence
  • Switchboard operations
  • Insurance Verification
  • Hospital admissions policies
  • Insurance procedures understanding
  • Records maintenance
  • Records management
  • Demographics information
  • Registration documents
  • Client rapport
  • HIPAA procedures
  • Payment processing
03/2022 to Current
Registration Representative Pacific Medical Centers Federal Way, WA,
  • Register all emergency room patients
  • Run the entire switchboard
  • Answer 4 phones at a time
  • Work with doctors, police, correction officers, and social workers
  • Have to be great with people to get proper information from them that can be life saving.
  • Checked insurance benefits, received payments and provided receipts.
  • Gathered, verified and processed patient paperwork.
  • Gathered personal and insurance information from each patient.
  • Answered questions about admissions, financial and hospital policies.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
  • Registered patients for outpatient procedures and emergency services.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Scanned [Type] documents and insurance cards to include in patient charts.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Kept processes moving along smoothly so that wait times were minimized to 45 minutes.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Advised patients of monies required to be paid prior to services.
03/2015 to Current
Owner and Operator Contour Aviation Nashville, TN,
  • Determined and tracked budget expenses with accuracy and transparency.
  • Performed budget formulation work involving review and preparation of budget estimates and financial plans.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Kept records for production, inventory, income and expenses.
  • Leveraged social media to expand market reach and facilitate sales agent recruitment.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Calculated credit amounts and commission payouts, priced merchandise and generated credit memos for returned merchandise.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Edited documents for grammar, clarity, content and formatting.
  • Designed detailed business plans to outline finances, goals, and operations of company.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Set pricing structures according to market analytics and emerging trends.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Developed and implemented successful sales strategies to meet business goals.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Determined pricing for products or services based on costs and competition.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
03/2004 to 10/2004
Server/ Hostess/Cashier Cracker Barrel Restaurant City, STATE,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
02/2000 to 11/2001
Quality Control Lead Inspector Sew It All City, STATE,
  • Directed production, performance and quality objectives for small package unit, spanning employee training and supervision, improvement initiatives, safety compliance, equipment maintenance and availability, scheduling and departmental goal attainment.
  • Filled out and submitted logs and paperwork on-time.
  • Analyzed shipping documentation and machinery schematics.
  • Performed routine inspections and delivered county reports to ensure that all finished construction was safe for human life.
  • Adhered to all applicable compliance regulations regarding processes and subject materials.
Education and Training
Expected in to to
: Psychology
South University - Savannah, GA
  • Major in Psychology
  • 3.8 GPA
  • Honor Roll many semesters
Expected in to to
: Bachelors of Science-Forensic Science
American InterContinental University - Schaumburg, IL
  • Major in forensic science
  • 3.62 GPA

Expected in to to
: Criminology
Everest College - Anaheim - Anaheim, CA
  • Major in Criminal justice
  • Completed coursework in Algebra, Medical terminology and Chemistry.
  • Dean's List Honoree several semesters
  • 4.0 GPA
  • Honor Roll
  • Minor in Psychology

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Resume Overview

School Attended

  • South University
  • American InterContinental University
  • Everest College - Anaheim

Job Titles Held:

  • Registration Representative
  • Owner and Operator
  • Server/ Hostess/Cashier
  • Quality Control Lead Inspector


  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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