registration representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Organized and motivated employee eager to apply time management and organizational skills in various environments. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

  • Customer relations
  • Decisiveness
  • Multi-tasking mastery
  • Leadership skills
  • Staff development
  • Training and mentoring
  • Rules and regulations
  • Switchboard operations
  • Hospital admissions policies
Registration Representative, 08/2021 - Current
Mayo Clinic Bruce, WI,
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Scanned required documents and insurance cards to include in patient charts.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures..
  • Verified patient information, including demographics, income and insurance for input into Epic system.
  • Kept processes moving along smoothly so that wait times were minimized.
  • Cross-trained in Outpatient, Surgery registration, radiology registration, Urbana location, and Inpatient to assist during staff member absences.
Department Supervisor, 02/2013 - 10/2021
Bed Bath & Beyond Prescott, AZ,
  • Trained and mentored new associates on department policies and procedures.
  • Supervised 15-25 employees and delegated each one with tasks and responsibilities.15
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Put together store's large displays.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings 92%.
  • Achieved sales goals and business objectives by motivating staff and promoting current sales items.
Barista, 09/2016 - 03/2017
Penske Automotive Group Burlingame, CA,
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Described menu items to customers and suggested products based on stated preferences.
  • Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Maintained highest standards of conduct and service to support company reputation.
  • Received and accurately processed customer payments.
  • Weighed, ground and packed coffee per customer orders.
  • Maintained calm demeanor during high-volume periods and special events.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Developed knowledge of teas, including growing practices and flavor profiles.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Merchandised display cases and promoted prepared foods.
  • Increased sales by arranging merchandise in innovative and eye-catching displays.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Greeted guests with pleasant smile and superior customer service.
Education and Training
High School Diploma: , Expected in 06/1977
Bellefontaine High School - Bellefontaine, OH
Status -

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Resume Overview

School Attended

  • Bellefontaine High School

Job Titles Held:

  • Registration Representative
  • Department Supervisor
  • Barista


  • High School Diploma

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