Registration Representative Resume Example
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REGISTRATION REPRESENTATIVE
Professional Summary
Hardworking Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates and appointment setting. Adept at answering phones, collecting payments and transmitting medical records. Looking for a new role with the chance for advancement.
Skills
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Work History
Registration Representative, 02/2019 to Current
Baptist Health Care – Gulf Breeze , FL
Baptist Health Care – Gulf Breeze , FL
- Determined appropriate appointment type and scheduled each in system
- Organized, checked and submitted all related paperwork
- Provided thorough information about admissions policies, financial requirements and check-in procedures
- Verified insurance benefits, processed payments and issued receipts
- Collected demographic and insurance information from patients
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Assisted patients in filling out check-in and payment paperwork
- Explained plans for treatment and payment options
- Took copayments and compiled daily financial records
- Used Epic to schedule appointments
- Provided excellent service to guests and employees
Food Service Leader 1, 08/2018 to 11/2018
Cumberland Farms – Saco , ME
Cumberland Farms – Saco , ME
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
- Established performance and service goals and held associates accountable for individual performance
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
- Monitored government regulations and standards to ensure alignment with company policies and procedures
- Modeled exceptional customer service and ensured associates understood direct link of revenue growth and customer loyalty cultivation techniques
- Offered specific training programs to help workers maintain or improve job skills
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Controlled labor hours and inventory costs through hands-on management and proactive changes
- Oversaw food preparation and monitored safety protocols
- Motivated staff to perform at peak efficiency and quality
- Maximized quality assurance by completing frequent checks of line
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Guest Service Leader, 03/2017 to 11/2018
Marten Transport – San Bernardino , CA
Marten Transport – San Bernardino , CA
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Educated staff on strategies for handling difficult customers and challenging situations
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Submitted reports to senior management to aid in business decision-making and planning
- Marked-down clearance items and relocated merchandise to proper store areas
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Assisted customers by answering questions and fulfilling requests
- Led and developed management team of up to 10
- Trained team members in successful strategies to meet operational and sales targets
Manager, 04/2014 to 03/2017
McDonald's – City , STATE
McDonald's – City , STATE
- Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
- Used downtime to prepare ingredients and restock supplies for expected busy periods
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Counted cash in register drawer at beginning and end of shift
- Prepared and submitted end-of-shift reports using McDonald's Software
- Answered questions about store policies and concerns to support positive customer experiences
- Prepared beverages and filled food orders for customers
- Educated customers on promotions to enhance sales
- Used POS system to enter orders, process payments, and issue receipts
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
- Hired, trained and mentored staff to maximize effectiveness
- Controlled costs and optimized spending via restructuring of budgets for labor
- Cross-trained existing employees in order to maximize team performance
- Communicated best practices among on-site and external personnel to align efforts and goals
Education
High School Diploma: 06/2016
Lowell Senior High School - City, State
Lowell Senior High School - City, State
- Graduated with Core 40 degree
- Member of Show Choir
Accomplishments
- Awarded “Employee of the Month” multiple times for delivering outstanding administrative support and excellence with people
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Resume Overview
School Attended
- Lowell Senior High School
Job Titles Held:
- Registration Representative
- Food Service Leader 1
- Guest Service Leader
- Manager
Degrees
- High School Diploma : 06/2016
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