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Registration Representative Resume Example

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REGISTRATION REPRESENTATIVE
Professional Summary

Hardworking Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates and appointment setting. Adept at answering phones, collecting payments and transmitting medical records. Looking for a new role with the chance for advancement.

Skills
  • Payment processing
  • Attention to detail
  • Staff management
  • Critical Thinking
  • Employee training and development
  • Flexible
  • Customer-service oriented
  • Office management
  • OSHA compliance
  • Punctual
  • Conflict resolution
  • Patient scheduling
  • Personable and outgoing
  • Accurate money handling
Work History
Registration Representative, 02/2019 to Current
Community Care Network (CCNI) – Munster, Indiana
  • Determined appropriate appointment type and scheduled each in system
  • Organized, checked and submitted all related paperwork
  • Provided thorough information about admissions policies, financial requirements and check-in procedures
  • Verified insurance benefits, processed payments and issued receipts
  • Collected demographic and insurance information from patients
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Assisted patients in filling out check-in and payment paperwork
  • Explained plans for treatment and payment options
  • Took copayments and compiled daily financial records
  • Used Epic to schedule appointments
  • Provided excellent service to guests and employees
Food Service Leader 1, 08/2018 to 11/2018
Wendy's – Hebron, IN
  • Ensured compliance with policies and quality standards to maintain consistency in quality of services
  • Established performance and service goals and held associates accountable for individual performance
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
  • Monitored government regulations and standards to ensure alignment with company policies and procedures
  • Modeled exceptional customer service and ensured associates understood direct link of revenue growth and customer loyalty cultivation techniques
  • Offered specific training programs to help workers maintain or improve job skills
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Controlled labor hours and inventory costs through hands-on management and proactive changes
  • Oversaw food preparation and monitored safety protocols
  • Motivated staff to perform at peak efficiency and quality
  • Maximized quality assurance by completing frequent checks of line
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Guest Service Leader, 03/2017 to 11/2018
Pilot Travel Centers LLC – Hebron, IN
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
  • Educated staff on strategies for handling difficult customers and challenging situations
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
  • Submitted reports to senior management to aid in business decision-making and planning
  • Marked-down clearance items and relocated merchandise to proper store areas
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Assisted customers by answering questions and fulfilling requests
  • Led and developed management team of up to 10
  • Trained team members in successful strategies to meet operational and sales targets
Manager, 04/2014 to 03/2017
McDonald's – Hebron, IN
  • Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
  • Used downtime to prepare ingredients and restock supplies for expected busy periods
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Counted cash in register drawer at beginning and end of shift
  • Prepared and submitted end-of-shift reports using McDonald's Software
  • Answered questions about store policies and concerns to support positive customer experiences
  • Prepared beverages and filled food orders for customers
  • Educated customers on promotions to enhance sales
  • Used POS system to enter orders, process payments, and issue receipts
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
  • Hired, trained and mentored staff to maximize effectiveness
  • Controlled costs and optimized spending via restructuring of budgets for labor
  • Cross-trained existing employees in order to maximize team performance
  • Communicated best practices among on-site and external personnel to align efforts and goals
Education
High School Diploma: 06/2016
Lowell Senior High School - Lowell, IN
  • Graduated with Core 40 degree
  • Member of Show Choir
Accomplishments
  • Awarded “Employee of the Month” multiple times for delivering outstanding administrative support and excellence with people
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Resume Overview

Companies Worked For:

  • Community Care Network (CCNI)
  • Wendy's
  • Pilot Travel Centers LLC
  • McDonald's

School Attended

  • Lowell Senior High School

Job Titles Held:

  • Registration Representative
  • Food Service Leader 1
  • Guest Service Leader
  • Manager

Degrees

  • High School Diploma : 06/2016

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