Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Hardworking Registration Representative skilled in handling high volumes of patients in fast-paced hospital setting. Bringing excellent communication skills and advanced understanding of admissions, scheduling and financial policies developed over 6 years of related experience. Accurate in data entry and diligent in documentation. Adept at answering phones, collecting payments and transmitting medical records.

  • Team orientated
  • Proficient computer skills
  • Exceptional customer service/ communication skills
  • Professional demeanor
  • Strong patient relations
  • Goal-oriented
  • Proficient in cash management
  • Quick learner
  • Strong work ethic
  • Professional phone etiquette
  • Excellent multitasking capability
  • Patient safety proficiency
  • Data entry knowledge
  • Patient scheduling
  • Medical records management
  • Insurance verification
  • Patient privacy and confidentiality
  • Scheduling follow-up appointments
Work History
04/2022 to Current Dental Receptionist Mayo Clinic | Frederic, WI,
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
12/2020 to 04/2022 Registration Representative Hand & Stone | Pisgah, OH,
  • Provided thorough information about admissions policies, financial requirements and check-in procedures.
  • Determined appropriate appointment type and scheduled each in system.
  • Organized, checked and submitted all related paperwork.
  • Collected demographic and insurance information from patients.
  • Processed payments and issued receipts.
  • Coordinated efficiently with registration and other staff to process paperwork and direct to appropriate area.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved patients problems and complaints.
  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
09/2015 to 12/2020 Dental Receptionist Francesca's Collections, Inc. | Louisville, KY,
  • Assisted patients in completing all necessary forms and documents.
  • Greeted each patient pleasantly and provided desk sheet for sign-in.
  • Prepared claim forms for dental insurance.
  • Maintained and managed patient records in compliance with security regulations.
  • Scheduled, rescheduled and handled cancelled appointments for dental patients.
  • Regularly solicited patient feedback to improve customer comfort and satisfaction.
  • Maintained clear, organized dental records and reports.
  • Carefully wrote down all phone messages and relayed them to appropriate personnel.
  • Interacted with all necessary partners throughout establishment including physicians, nursing staff, technicians, and medical assistants.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Answered phone calls by second ring and greeted callers enthusiastically.
01/2016 to 09/2018 Key-Holder Graniterock | Seaside, CA,
  • Lead sales team to achieve goal.
  • Opened inventory boxes and restocked shelves.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Counted out cash drawers and balanced totals.
  • Accepted and processed customer returns.
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit and check payments.
  • Broke down boxes and disposed of trash.
  • Trained and mentor new employees.
  • Identified potential shop-lifters and alerted management.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
11/2016 to 12/2016 Sales Associate Company Name | City, State,
  • Prepared merchandise for sales floor.
  • Directed individuals to merchandise locations.
  • Worked collaboratively in team environment.
  • Reported incidents to management.
  • Kept work areas clean and neat at all times.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Verified that all customers received receipts for purchases.
  • Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Answered questions regarding store and its merchandise.
  • Maintained adherence to all company protocols.
  • Organized racks and shelves to maintain visual appeal of store.
  • Helped customers with questions, problems and complaints in person and via telephone.
Expected in 2018 Associate of Science | Union County College, Cranford, NJ GPA:
Expected in 2014 Diploma | Allentown High School, Allentown, NJ, GPA:
  • Resolved numerous customer service issues
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Recognized by patients and management for expedient and effective service.

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School Attended

  • Union County College
  • Allentown High School

Job Titles Held:

  • Dental Receptionist
  • Registration Representative
  • Dental Receptionist
  • Key-Holder
  • Sales Associate


  • Associate of Science
  • Diploma

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