, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking Registration Representative skilled in handling high volumes of patients in fast-paced hospital setting. Bringing excellent communication skills and advanced understanding of admissions, scheduling and financial policies developed over 6 years of related experience. Accurate in data entry and diligent in documentation. Adept at answering phones, collecting payments and transmitting medical records.
Skills
Team orientated
Proficient computer skills
Exceptional customer service/ communication skills
Professional demeanor
Strong patient relations
Goal-oriented
Proficient in cash management
Quick learner
Strong work ethic
Professional phone etiquette
Excellent multitasking capability
Patient safety proficiency
Data entry knowledge
Patient scheduling
Medical records management
Insurance verification
Patient privacy and confidentiality
Scheduling follow-up appointments
Work History
04/2022 to CurrentDental ReceptionistMayo Clinic | Frederic, WI,
Scheduled, rescheduled and cancelled appointments for dental patients.
Helped patients complete necessary medical forms and documentation.
Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Conducted communications and transactions with patients and visitors to foster positive experience.
Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Adhered to strict HIPAA guidelines to protect patient privacy.
Obtained payments from patients and scanned identification and insurance cards.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
12/2020 to 04/2022Registration RepresentativeHand & Stone | Pisgah, OH,
Provided thorough information about admissions policies, financial requirements and check-in procedures.
Determined appropriate appointment type and scheduled each in system.
Organized, checked and submitted all related paperwork.
Collected demographic and insurance information from patients.
Processed payments and issued receipts.
Coordinated efficiently with registration and other staff to process paperwork and direct to appropriate area.
Managed multiple tasks and met time-sensitive deadlines.
Kept reception area clean and neat to give visitors positive first impression.
Resolved patients problems and complaints.
Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
09/2015 to 12/2020Dental ReceptionistFrancesca's Collections, Inc. | Louisville, KY,
Assisted patients in completing all necessary forms and documents.
Greeted each patient pleasantly and provided desk sheet for sign-in.
Prepared claim forms for dental insurance.
Maintained and managed patient records in compliance with security regulations.
Scheduled, rescheduled and handled cancelled appointments for dental patients.
Regularly solicited patient feedback to improve customer comfort and satisfaction.
Maintained clear, organized dental records and reports.
Carefully wrote down all phone messages and relayed them to appropriate personnel.
Interacted with all necessary partners throughout establishment including physicians, nursing staff, technicians, and medical assistants.
Obtained payments from patients and scanned identification and insurance cards.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Checked patient data including insurance, demographic and health history to ensure all information was current.
Answered phone calls by second ring and greeted callers enthusiastically.
01/2016 to 09/2018Key-HolderGraniterock | Seaside, CA,
Lead sales team to achieve goal.
Opened inventory boxes and restocked shelves.
Improved customer service by projecting friendly and knowledgeable attitude.
Counted out cash drawers and balanced totals.
Accepted and processed customer returns.
Completed store opening and closing procedures.
Processed cash, credit, debit and check payments.
Broke down boxes and disposed of trash.
Trained and mentor new employees.
Identified potential shop-lifters and alerted management.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
11/2016 to 12/2016Sales AssociateCompany Name | City, State,
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Worked collaboratively in team environment.
Reported incidents to management.
Kept work areas clean and neat at all times.
Developed positive customer relationships through friendly greetings and excellent service.
Verified that all customers received receipts for purchases.
Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
Monitored entrances, exits and fitting rooms for signs of theft.
Answered questions regarding store and its merchandise.
Maintained adherence to all company protocols.
Organized racks and shelves to maintain visual appeal of store.
Helped customers with questions, problems and complaints in person and via telephone.
Education
Expected in 2018Associate of Science | Union County College, Cranford, NJGPA:
Expected in 2014Diploma | Allentown High School, Allentown, NJ, GPA:
Accomplishments
Resolved numerous customer service issues
Awarded "Employee of the Month" for delivering outstanding administrative support.
Recognized by patients and management for expedient and effective service.
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