registration clerk resume example with 8 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Solid foundation of knowledge in psychology; motivated and hardworking college graduate with very good interpersonal communication skills, including leadership abilities such as budgeting, planning, hiring and deploying resources, fundraising, organizing groups, delegating responsibilities, and providing ongoing support; works effectively in collaboration with others, as well as on independent projects; excellent time management and organizational skills; welcomes new challenges; MS Excel, Word, PowerPoint; excellent research skills; Red Cross First Aid Certified; Fluent in English, Arabic and Dinka

  • Good Organizational skills/ Commitment to Accuracy
  • Enthusiastic and dependable
  • Great Communication skills
  • Ability to Work Under Pressure
  • Adaptability
  • Computer proficient
  • Attention to detail and accuracy
  • Organization and efficiency
Work History
05/2019 to 12/2019
Registration Clerk Clarion Hospital Clarion, PA,
  • Greet and check-in patients, enter demographics and insurance info into Epic system, scan insurance cards and forms, collect co-pays and general clerical duties
  • Processed medical records requests, assuring release only to appropriate parties proper authorization
  • Performed data entry on Epic to maintain and organize records of member and program information
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed
  • Handled complaints and resolved conflicts involving facilities or amenities
  • Used Epic to record and organize patient data, including insurance and medical information
  • Managed approximately 20 incoming calls, emails and faxes per day from customers
08/2018 to 05/2019
Secretary For Labor and Delivery Firstbank Conifer, CO,
  • Answered multimulti-line telephone switchboard
  • Handled interoffice mail,made copies, and ordered office and medical supplies for the unit
  • Checked patients in and out of the unit,Gathered personal information,
  • Reviewed patient paperwork, explained patient rights and privacy
  • Handled patient discharges and transfers
  • Managed patient records in electronic health records system
  • Retrieved patients' information based on physician’s or nurse’s request, filed records and doctor notes
04/2016 to 05/2019
Telephone Customer Service Representative Laz Parking San Juan Capistrano, CA,
  • Directs patients, physicians, visitors, clergy and salesman in accessing appropriate information and facilitates the communication among the parties, while strictly adhering to all confidentially regulations
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Facilitated inter-departmental communication to effectively provide customer support
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
09/2015 to 04/2017
Garage Attendant Saint Joseph's Hospital City, STATE,
  • Responsible for providing exemplary customer service and guidance; opening and closing garage booths; accepting payments; general maintenance activities to maintain safety and cleanliness for all customers
  • Removed safety hazards, soiled items and trash from customer areas
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
  • Educated customers about brand to incite excitement about company’s mission and values
  • Responded to all customer inquiries thoroughly and professionally
  • Answered questions and provided information about payment and parking
08/2011 to 05/2015
Administrative Services Wells College City, STATE,
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy students and professors.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Provided support to faculty and students; duties included printing and copying, maintaining equipment
Expected in 2015 to to
Bachelor of Arts: Psychology
Wells College - Aurora, NY
Expected in 2011 to to
High School Diploma:
Bishop Grimes Jr./Sr. High School - East Syracuse, NY

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Resume Overview

School Attended

  • Wells College
  • Bishop Grimes Jr./Sr. High School

Job Titles Held:

  • Registration Clerk
  • Secretary For Labor and Delivery
  • Telephone Customer Service Representative
  • Garage Attendant
  • Administrative Services


  • Bachelor of Arts
  • High School Diploma

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