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Registration Clerk Resume Example

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REGISTRATION CLERK
Professional Summary

I am a Patient Coordinator Manager currently with 30 years of experience working at all levels. I'm now planning, leading and improving activities to support successful business operations. Making sure that client/patient relationship is of the utmost importance. My strong points are maintaining an excellent relationship between clients/patients/ customer. Focused on motivating staff and working with diverse personality types to drive improvements. Overall balancing financials while providing excellent customer service. I am now ready for a change in scenery.

Skills
  • Well versed in medical terminology.
  • Insurance coverage and cost comparisons.
  • Managing staff output
  • Excellent at multitasking
  • Strategic Planning
  • Data collection and analysis
  • Process improvement
  • Excellent Insurance terminology and understanding.
  • Strong work ethic.
  • A team player
  • Staff Management
  • Financial Management
  • Excellent Verbal and written communication skills.
  • Problem resolution for client/patient and or staff.
Work History
Registration Clerk06/1990 to 07/2017
St.Claire Regional Medical Center – Morehead, KY
  • Morehead Medical Specialists Morehead, Ky, I worked for 5 different physicians.
  • I kept the flow going, throughout the office, by multitasking.
  • I made sure all medication requests were sent to physician, took care of general requests, made sure all patient insurance forms were completed accurately and timely, checked in arriving patients throughout the day, updated all the demographic information and collected payments as needed, answered incoming calls, sent faxes/records, completed insurance prior-authorizations for insurance companies to cover different types of services, updated and kept daily logs, completed end of day payments and balanced for the day, etc.
  • Sent and received referrals for patients throughout the day. A normal week we could have up to 100-120 referrals to be completed.
  • Made sure all information was kept HIPPA compliant.
  • Kept up to date on all licensing classes, HIPPA, OSHA, PPE every year.
  • Kept up to date on all insurance changes.
Patient Coordinator 08/2017 to 11/2019
Spurlock Spine Center – Morehead, KY
  • Scheduled new referrals.
  • Verified insurance information thru Insurance company and set up patient accounts.
  • Maintained patient charts with all current information.
  • Completed patient financial consults/Explained all Details of covered services and gave estimates.
  • Responsible for signing patients up on discount program when no insurance coverage.
  • Kept all office employees and physicians informed of any and all changes a patient/client may have to maintain transparency and continuity and accuracy of care.
  • Responsible for completing Insurance Prior-authorizations and cost comparisons as needed.
  • Kept in close contact with outside billing company and kept continuity of caregoing thru any type of troubleshooting needed to maintain patient accounts.
  • Maintained all MVA, (auto) billing information. I was the liaison for patient, any attorneys, physician as well as Insurance company.
  • Collected payment, completed end of day which consisted of keeping all moneys balanced.
  • Kept patients accounts in good standing and updated any outdated Information.
  • Maintained all Medical records requests as needed.
  • Yearly HIPPA compliance,OSHA, and proper lifting testing.
Patient Coordinator Manager11/2019 to Current
Spurlock Spine Center – Morehead, Kentucky
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows to meet daily demand.
  • Set and managed schedules to give proper coverage to required areas and meet client/patient services demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Trained new employees in specific job requirements.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Made sure all licenses and Insurance for Providers were up to date and and sent to the Credentialing dept.

Education
Medical Office Services/Medical Terminology Certificate: Health Services1990Rowan County Vocational Technical School- Morehead, KY
High School Diploma1990Rowan County Senior High School- Morehead, KY
Additional Information
  • I have worked for many physicians during my time at St.Claire Regional Medical Center, including Dr. Allen Lim MD. , Dr. Matthew Miller MD., Dr. Ewell Scott MD. , Dr. Ed Scott MD. , Dr. Birdwhistle DO. , Dr. Damron MD. , Ashley Ward PAC., Dr. Tangirala MD. , Molly Carew APRN., Anita Gulley APRN., and many more throughout the years. I have several written letters of recommendations to include as well.
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Resume Overview

Companies Worked For:

  • St.Claire Regional Medical Center
  • Spurlock Spine Center

School Attended

  • Rowan County Vocational Technical School
  • Rowan County Senior High School

Job Titles Held:

  • Registration Clerk
  • Patient Coordinator
  • Patient Coordinator Manager

Degrees

  • Medical Office Services/Medical Terminology Certificate : Health Services 1990
    High School Diploma 1990

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