Registration Clerk resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Committed Registration Clerk known for successfully handling tasks in high-volume, stressful setting. Promoting terrific customer service, time management skills and Epic proficiency. Seeking to leverage experience in position with opportunity for advancement. Committed professional with experience as Registration Clerk. Smart and focused employee offering outstanding problem solving and task prioritization abilities. Considered valuable asset and willing to take on new responsibilities. Efficient Office Assistant with three years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

  • Payment processing
  • HIPAA procedures
  • Records management
  • Office organization
  • Patient scheduling
  • Registration documents
  • Records maintenance
  • Demographics information
  • Excel spreadsheets
  • Proofreading
  • Meeting planning
  • Professional and mature
October to Current Registration Clerk Choctaw Nation Of Oklahoma | Broken Bow, OK,
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Kept processes moving along smoothly so that wait times were minimized to minutes.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Advised patients of monies required to be paid prior to services.
  • Verified patient information, including demographics, payments into system.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Scanned documents, including insurance cards to include in patient charts.
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
October to 2017 Rehab Tech Enduracare Acutecare | Weatherford, TX,
  • Performed operational duties such as answering the phone, copying documents and updating schedule boards.
  • Monitored and assisted both occupational and physical therapists during treatments.
  • Transferred and transported patients from one area to another area.
  • Frequently checked up on patients and offered patients assistance on using the equipment.
  • Provided proper ambulation support to patients in need of mobility assistance.
  • Assisted specialists with administering situational or diagnostic tests to measure client's abilities.
  • Modified assistive devices to make adaptive changes to equipment.
  • Administered therapy programs to enhance performance, utilizing selected activities and special equipment.
  • Managed intradepartmental infection control and equipment security.
  • Assisted with patient evaluations by obtaining information such as occupational roles, activities of daily living, history, cognition, perception, strength and range of motion.
  • Accomplished clerical tasks, including inventory management, filing, copying and recordkeeping, to keep office operations smooth and efficient.
  • Assisted therapists in carrying out and improving treatment programs to provide optimal patient services.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
October to 2015 Certified Nursing Assistant Camp Recovery | Olive Branch, MS,
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Documented activities and recorded information in Epic system.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education and Training
Expected in | Certified Nursing Assistant Western Tech, Black River Falls, GPA:
Expected in | Currently Enrolled For Nursing Chippewa Valley Tech, Chippewa Falls, GPA:
  • CPR Training - 2019
  • Certified Nursing Assistant

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Resume Overview

School Attended

  • Western Tech
  • Chippewa Valley Tech

Job Titles Held:

  • Registration Clerk
  • Rehab Tech
  • Certified Nursing Assistant


  • Some College (No Degree)
  • Some College (No Degree)

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