LiveCareer-Resume

registered medical assistant referral coordinator resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am a dedicated Registered Medical Assistant that is highly-motivated with desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am team-oriented, organized, and proactive with excellent time management skills seeking to work for a company dedicated in putting patients first.

Skills
  • Medical records management ● Regulatory compliance ● HIPAA compliance ● Medical billing ● Charting expertise ● Documentation procedures expert ● Inventory and supply management ● Improvement plan knowledge ● Experience in leadership ● Program evaluation ● Content management expertise ● People skills ● Communication ● Team management ● Microsoft Office ● Data management ● Customer service ● Insurance precertification processes ● Accurate documentation ● Multi-line phone proficiency ● Effective customer communication ● Well-trained in EMR systems
Education and Training
Wake Technical Community College Raleigh, NC Expected in 12/2009 Associate of Science : Medical Assisting - GPA :
Certifications
  • Registered Medical Assistant (RMA)
Experience
Sun River Health - Registered Medical Assistant/Referral Coordinator
Jamaica, NY, 06/2018 - Current
  • Interview and interact with patients to obtain medical history to help determine services needed.
  • Handled new enrollments by entering customers' data and reviewing information.
  • Completed and processed applications for enrollment.
  • Reached out to potential clients to schedule appointments.
  • Notify patients regarding appointment follow-ups and referrals.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Completed relevant insurance and other claim forms.
  • Educated clients on options to assist in making informed decisions.
  • Assist patients with navigating health care systems and appointments.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Interview patients to complete case histories and intake forms.
  • Arranged hospital admissions for patients as required.
  • Educated patients on treatment options, medication administration, therapy self-management and care plans.
  • Protects the confidentiality of member information and adheres to company policies.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Duke Gastroenterology Of Brier Creek - Referral Coordinator/Registered Medical Assistant
City, STATE, 09/2013 - 06/2018
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Managed patient referrals daily through multi-line telephone system.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Prioritized referrals and claims according to urgency and adhered to appropriate referral deadlines.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged with patients to obtain medical history, chief complaints and vital signs.
  • Educated patients about medications, procedures and physician's instructions.
  • Refer and coordinate available community resources to address non-medical needs and ensure patient access to services.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Provide clinical and triage support to patients and assisted physicians.
  • Maintained inventory, vaccinations, and product expiration logs to record updated documentation for tracking purposes.
  • Provided individuals and families with information and resources to connect with available programs.
Lincoln Community Health Center - Registered Medical Assistant/Community Health Worker
City, STATE, 04/2011 - 09/2013
  • Scheduled appointments for patients via phone and in person.
  • Conduct patient interviews and answer general questions and prepared patients for physician by explaining process.
  • Assist physician with procedures and exams.
  • Report and document symptoms
  • Assessed, document, and monitor vital signs for patients
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted with diagnostic testing by collecting and packaging specimens for internal and external laboratory analysis.
  • Provide explanation of benefits and claims.
  • Collect the necessary forms and coordinate patient information for billing and insurance processing.
  • Used EMR software to process patient payments and update accounts.
  • Handled research and administrative tasks to support community outreach and program initiatives.
  • Educated clients on options to assist in making informed decisions.
  • Advised on policy development and assisted in community program implementation.
  • Delivered healthy living and disease management information to specific population groups.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
  • Establish goals and a plan of care to meet identified functional and social needs
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrates the ability to organized charts, documents and supplies to maintain team productivity.
  • Demonstrates the ability to troubleshoot, problem solving, and analyze with caution.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Demonstrates excellent oral and written communication.
  • Ability to perform other duties that are assigned while maintaining the ability to prioritize and handle work related stress.
RSI Medical - Medical Assistant
City, STATE, 12/2009 - 04/2011
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates, and refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Actively participate in organizational quality initiatives
  • Documented notes during home visits.
  • Helped establish goals and a plan of care to meet identified functional and social needs.
  • Provided members with education regarding the need for follow up as appropriate during each patient visit
  • Begin implementation of care plan
  • Worked closely with clinicians to help bridge the gap for members
  • Responded to patient callbacks and phone-in prescription refill requests.

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Resume Overview

School Attended

  • Wake Technical Community College

Job Titles Held:

  • Registered Medical Assistant/Referral Coordinator
  • Referral Coordinator/Registered Medical Assistant
  • Registered Medical Assistant/Community Health Worker
  • Medical Assistant

Degrees

  • Associate of Science

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