Experienced Registered Medical Assistant and Certified Phlebotomy Technician I with 2.5 years of experience in an Urgent Care setting. Excellent reputation for effective conflict resolution, improving patient satisfaction, and consistently recognized for success in operational improvements positively impacting overall morale and productivity. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, help and thrive in a well-established ambulatory care facility where personalized and effective patient care is a priority.
Skills
AMT Registered Medical Assistant
CDPH Certified Phlebotomy Technician I
AHA BLS/CPR certified
HIPAA compliant
Knowledgeable in ICD-10 and CPT designations
Proficient knowledge of Medical Terminology
Excellent computer skills (70 WPM)
Taking Patient Vitals (Manual & Machine)
Proficient with 12-Lead EKG
Venipuncture and Finger Sticks
Laboratory testing (In-Patient & Out Patient)
Sterilization of Instruments (autoclave)
Preparation and Administration of Injections
Scheduling and Checking in Patients
Insurance verification, Billing, & Work Comp
EMR experience with Practice Velocity
Multi-line telephone systems
Professional demeanor
Patient-focused care
Effective, cooperative and reliable team player
Facilitate constructive conflict resolution
Exceptional verbal and written communication
Multitasking strengths
Impeccable Time Management
Work History
09/2017 to Current
Registered Clinical Medical Assistant and CPT IVail Resorts – South Lake Tahoe, CA,
Performed clinical tasks, registered patients, processed insurances, arranged patient referrals to specialists or other facilities, executed receptionist tasks, and both opened and maintained worker's compensation cases.
Collected and documented patient vital signs and medical health history information.
Comforted anxious patients before procedures, communicated clearly and with empathy, and listened to concerns, offering support and compassion.
Performed venipuncture, administered vaccinations, and prepared and administered medications to alleviate patient symptom for patients between ages of 8 and 95.
Prepared patients for X-rays, electrocardiograms, laceration repair, suture removal, cerumen removal, and dressing changes.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Assisted with both routine checks and diagnostic testing by collecting and processing blood, urine, stool and sputum lab specimens.
Performed clerical duties, such as word processing, data entry, operating multi-line phones and converting paper charts into digital files and uploaded to EMR system.
Promoted office efficiency, conducted insurance verification and preauthorization and managed patient insurance details to facilitate smooth appointments and payment processing.
Called and faxed pharmacies to submit prescriptions and refills.
Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
01/2017 to 11/2017
HostessAthenian Grill – City, STATE,
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Established new seating system that allowed me to efficiently support servers, food runners and bussers while keeping dining area ready for every guest.
Planned and executed 25-70-guest parties by organizing menus, spaces and special requests.
Assisted managers with quickly resolving service-related issues using specified policies and procedures.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
12/2016 to 07/2017
Math and English CoachMiracle Math – City, STATE,
Facilitated learning through one-on-one coaching with students ages 6-18 and created individual learning plans by coordinating student need with their schools curriculum.
Structured activities to facilitate interactive learning, including word analysis, reading understanding and fluency skills.
Tracked learning progress in order to identify opportunities to enhance tutoring methods and help students achieve personal educational goals.
Collaborated with parents and co-workers to build support networks and enhance student success.
Completed training and development sessions to maximize effectiveness as tutor.
Certifications
AMT Certified Registered Medical Assistant. Active through 10/01/2020. ID: 2832557.
CDPH Licensed Certified Phlebotomy Technician I. Active through 06/26/2020. License #CPT-02007830.
AHA certified Basic Life Support Provider. Active through 01/22/2020. eCard Code: 205509354411.
Medical Terminology Course (NURS 111) completed at Solano Community College in Summer of 2018. Credits: 3 units. Grade Received: A.
Education
Expected in 05/2021
Associate of Science: Cell Biology And Anatomy Solano Community College - Fairfield, CA GPA:
4.0 Current GPA
Member of Phi Theta Kappa Honor Society
Expected in 09/2017
Clinical Medical Assisting with Phlebotomy: Blake Austin College - Vacaville, CA GPA:
GPA: 3.98
Expected in 06/2016
Bachelor of Science: Psychobiology, Sciences University of California - Los Angeles, CA GPA:
GPA: 3.0
Expected in 06/2012
High School Diploma: Vacaville High School - Vacaville, CA GPA:
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