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regional trainer resume example with 12+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Goal-oriented Academic Manager dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.

Skills
  • Excellent team player - will reach out to peers for support and make informed decisions.
  • Outstanding communication - ready to answer "why," to see the problem or situation from multiple perspectives, and to show team members the value of each contribution.
  • Creative problem solving - can attack a problem with new ideas or solutions.
  • Community building - build and sustain relationships with former students, local colleges, and CS/Agents.
  • Passionate commitment - invest in school success for its entire duration.
  • Positive energy - able to take any crisis or challenge and determine how to overcome.
Work History
01/2017 to Current Academic Manager Job Corps | Laredo, TX,

o Open/close classes and assign instructors to classes while working within established KI curriculum and budgetary goals.

o Assign substitutes for instructors when absent due to illness, vacation, or emergencies.

o Hire, orient, train, supervise, and observe all instructors.

o Support instructors by supplying information, tools, and guidance needed to be successful in the classroom.

o Regularly observe instructors to provide feedback and ensure adherence to the program curriculum and standards.

o Conduct regularly scheduled instructor meetings and participate in staff meetings as assigned by the School Director.

o Work with other school staff to provide excellent customer service and maximize student satisfaction.

o Stay informed of new developments in the ESL field and communicate to school staff.

o Provide counseling for students on academic matters to ensure both student satisfaction and academic progress.

o Advise prospective, new, and continuing students on courses, classes, and services.

o Complete administrative tasks on time as assigned by the School Director or other national staff.

o Monitor academic record keeping; maintain the academic portion of student files according to company policies and regulatory standards.

o Oversee the academic budget for the school by maintaining class size averages, ordering materials, and checking and approving instructor payroll with adherence to established HR standards.

o Handle and mediate disputes/problems between students and teachers, between teachers and teachers, and between students and students.

o Collaborate and effectively participate in marketing initiatives and events as needed.

o Demonstrate leadership qualities such as dedication, respect, cooperation, motivation, innovation, commitment to quality, excellence, and superior customer service to students, staff and management

01/2019 to Current Regional Trainer Gpm Investments | Carson City, MI,

o Improve communication and share best practices across schools while ensuring consistency in our operations and institutional knowledge.

o Assist SDs in training new academic or accommodations staff when necessary, and with updating existing training materials.

o Lead training initiatives in collaboration with assigned schools.

o Establish professional relationships for day-to-day operations, answering questions from school staff, and moderating group discussions.

o Attend monthly calls with HQ staff to discuss academic or accommodation updates, policies, and processes.

o Support leadership by delivering team meetings and workshops to identify improvements and quality measures for student success.

o Compile and update school-specific information to region.

08/2014 to 12/2016 Academic Coordinator Northwest Lineman College | Oroville, CA,
  • Provide excellent customer service with the aim of maximizing student satisfaction
    Answer student questions about courses, classes, schedules, instructors, curriculum, levels, academic progress, etc.
  • Counsel students on how to best learn quickly and effectively with Kaplan programs
  • Follow up on welcome surveys for dissatisfied students to solve problems
  • Assist the Academic Manager in improving the quality of the Academic program
  • Assist Academic Manager to make sure all instructors are punctual and classes run as scheduled
  • Teach regularly assigned classes (varies by school and needs but could include integrated skills, specific skills, or K+ sessions/structured study)
  • Teach classes in cases of emergency when no substitute is available
  • Assist the Academic Manager in making lesson plans in cases of emergency
  • Provide basic troubleshooting for technological issues for instructors (e.g. Smartboards)
  • Participate in or lead academic workshops as assigned by Academic Manager
  • Assist in training and welcoming new instructors
  • Help Academic Manager prepare for and run instructor’s meetings
  • Ensure compliance with National Academic standard
12/2008 to 12/2015 Instructor Liberty University | Lynchburg, VA,
  • Provided dynamic lessons using Kaplan curriculum in student-centered classes.
  • Created lesson plans that incorporated clear goals and tasks as well as support materials such as games, video clips, or role plays.
  • Consistently received high student satisfaction scores within the top 0.1 percent for the duration of teaching time.
Education
Expected in Master of Education | TESOL Boston University, Boston, GPA:
Expected in Bachelor of Arts | English And International Business Palm Beach Atlantic University, West Palm Beach, FL, GPA:
Accomplishments

Achieved AM bonus seven quarters in the time as AM

Hired and trained teachers who stayed and consistently yielded high student success scores.

Asked to assist with new AM.SD in LA Whittier

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Resume Overview

School Attended

  • Boston University
  • Palm Beach Atlantic University

Job Titles Held:

  • Academic Manager
  • Regional Trainer
  • Academic Coordinator
  • Instructor

Degrees

  • Master of Education
  • Bachelor of Arts

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