Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Detail-oriented Manager with a positive attitude, successful in building and motivating dynamic teams while cultivating a company culture comfortable for staff and highly productive.
Skills
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Stallion Express LLC
Operations Manager, 11/2015 - 09/2022
Sears Hometown & Outlet – Rocky Mount, NC,
Sears Hometown & Outlet – Rocky Mount, NC,
- Responsible for the comprehensive overall planning and scheduling of up to 70 drivers from four locations.
- Actioned or Resolved customer inquiries, questions, and concerns over the phone or through emails.
- Posted and updated job ads from job boards and social networks.
- Assisted in employee recruitment, hiring, and interview processes.
- Assisted with new hire orientation preparation, scheduling, and administration.
- Managed weekly payroll for employees at four different locations.
- Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
- Refined and organized delivery processes for all incoming products.
- Planned, optimized, and changed routes to meet delivery targets.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed operations, dispatching, and delivery follow-up for up to 70 drivers.
- Planned delivery routing, team workflows and promotional initiatives.
- Managed schedules of a team of up to 70 drivers to keep shifts properly staffed.
- Loaded trucks and safely secured shipments to prevent damage during transportation.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Notified customers of delays to decrease calls to support.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Consulted with customers to resolve service and billing issues.
- Responded to customer messages in regard to delivery issues or new inquiries.
- Investigated and resolved customer and vendor issues through emails and phone calls.
Dispatcher Manager, 07/2012 - 10/2015
Sears Hometown & Outlet – San Antonio, TX,
Sears Hometown & Outlet – San Antonio, TX,
- Created schedules and dispatched drivers to various sites in Illinois.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic, and weather conditions to adjust plans, meeting daily requirements and service needs.
- Worked closely with the team to dispatch and assign loads.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Utilized various software systems to facilitate movement, planning, and scheduling.
- Reported delays, accidents, or other traffic and transportation situations.
- Checked paperwork before dispatching the drivers to maintain accuracy.
- Responded to customer messages in regard to delivery issues.
- Investigated and resolved customer and vendor issues through emails and phone calls.
- Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Addressed questions, problems or requests for service or equipment.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Tracked driver behavior, timekeeping and attendance.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Conducted annual driver performance reviews and compiled development plans to help drivers reach and maintain required standards.
- Coordinated timely maintenance for fleet vehicles and verified logs for daily upkeep.
- Inspected vehicle and maintained gas, oil and water levels.
- Conducted emergency vehicle repairs over the road.
Operations Manager, 10/2009 - 05/2012
Weyerhaeuser Company – Rochester, WA,
Weyerhaeuser Company – Rochester, WA,
- Planned daily operational strategies, including delivery routing, team workflows, and promotional initiatives.
- Recruited, hired, and trained crew members on the application of projects, customer relations, and customer service.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Created and enforced policies and procedures for the entire logistics team.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Managed day-to-day logistics operations, monitoring incoming deliveries.
- Implemented and planned warehouse safety and security programs and activities.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Supervised workers' activities in receiving, storing, and shipping products or materials.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Implemented a barcoding system to identify the location and quantities of requested items.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Directed investigations to verify and resolve customer or shipper complaints.
- Negotiated contract terms and prices with vendors, suppliers, and carriers.
- Built relationships with shipping and logistics partners to secure better prices and prompt delivery times.
- Tracked shipments and promptly addressed delivery discrepancies and delays.
- Inspected item packaging, labels, and barcodes for accuracy.
- Calculated overtime, vacation sick hours and other categories of time.
- Managed payroll for temporary, hourly and salaried employees.
Operations Team Member, 08/2005 - 09/2009
Aramex International Courier – City, STATE,
Aramex International Courier – City, STATE,
- Utilized shipping software to track and coordinate inventory, shipping, and billing activities.
- Filled out labels, held tags, and packaged equipment as necessary.
- Monitored, arranged, and filled warehouse shelves when needed.
- Contacted suppliers and vendors to resolve product, order, and shipping discrepancies.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to the appropriate department.
- Folded letters, circulars, or other documents and inserted them into envelopes for distribution.
- Packed, sealed, or affixed postage to prepare materials for shipping.
- Inspected and recorded incoming and outgoing orders for count, damage, and dates.
- Examined shipment contents and compare them with manifests, invoices or orders to verify accuracy.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Completed receiving documents for incoming shipments.
- Filled orders by locating and preparing items for delivery.
Education and Training
Bachelor of Science: Business Administration And Management, Expected in 05/2005
The University Of Jordan - Amman Jordan ,
The University Of Jordan - Amman Jordan ,
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Resume Overview
School Attended
- The University Of Jordan
Job Titles Held:
- Operations Manager
- Dispatcher Manager
- Operations Manager
- Operations Team Member
Degrees
- Bachelor of Science
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