Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Detail-oriented Manager with a positive attitude, successful in building and motivating dynamic teams while cultivating a company culture comfortable for staff and highly productive.

  • Microsoft Office Suite expert
  • Troubleshooting
  • Data management
  • Computer skills
  • Route planning
  • Fleet operations
  • Dispatch of drivers
  • Transportation management
  • Employee management
  • Staff training and development
  • Policies and procedures implementation
  • Performance reporting
  • Multi-unit operations management
  • Client relationships
  • Maintenance planning
  • Business Administration
  • Communication improvements
  • Customer relationship management
  • Quality assurance controls
  • Troubleshooting and problem solving
Stallion Express LLC
Operations Manager, 11/2015 - 09/2022
Sears Hometown & Outlet Rocky Mount, NC,
  • Responsible for the comprehensive overall planning and scheduling of up to 70 drivers from four locations.
  • Actioned or Resolved customer inquiries, questions, and concerns over the phone or through emails.
  • Posted and updated job ads from job boards and social networks.
  • Assisted in employee recruitment, hiring, and interview processes.
  • Assisted with new hire orientation preparation, scheduling, and administration.
  • Managed weekly payroll for employees at four different locations.
  • Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
  • Refined and organized delivery processes for all incoming products.
  • Planned, optimized, and changed routes to meet delivery targets.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Managed operations, dispatching, and delivery follow-up for up to 70 drivers.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Managed schedules of a team of up to 70 drivers to keep shifts properly staffed.
  • Loaded trucks and safely secured shipments to prevent damage during transportation.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Notified customers of delays to decrease calls to support.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Consulted with customers to resolve service and billing issues.
  • Responded to customer messages in regard to delivery issues or new inquiries.
  • Investigated and resolved customer and vendor issues through emails and phone calls.
Dispatcher Manager, 07/2012 - 10/2015
Sears Hometown & Outlet San Antonio, TX,
  • Created schedules and dispatched drivers to various sites in Illinois.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic, and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Worked closely with the team to dispatch and assign loads.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Utilized various software systems to facilitate movement, planning, and scheduling.
  • Reported delays, accidents, or other traffic and transportation situations.
  • Checked paperwork before dispatching the drivers to maintain accuracy.
  • Responded to customer messages in regard to delivery issues.
  • Investigated and resolved customer and vendor issues through emails and phone calls.
  • Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Addressed questions, problems or requests for service or equipment.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Tracked driver behavior, timekeeping and attendance.
  • Kept track of driver hours and miles to achieve maximum productivity in given hours.
  • Conducted annual driver performance reviews and compiled development plans to help drivers reach and maintain required standards.
  • Coordinated timely maintenance for fleet vehicles and verified logs for daily upkeep.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Conducted emergency vehicle repairs over the road.
Operations Manager, 10/2009 - 05/2012
Weyerhaeuser Company Rochester, WA,
  • Planned daily operational strategies, including delivery routing, team workflows, and promotional initiatives.
  • Recruited, hired, and trained crew members on the application of projects, customer relations, and customer service.
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Created and enforced policies and procedures for the entire logistics team.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Managed day-to-day logistics operations, monitoring incoming deliveries.
  • Implemented and planned warehouse safety and security programs and activities.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Supervised workers' activities in receiving, storing, and shipping products or materials.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Implemented a barcoding system to identify the location and quantities of requested items.
  • Negotiated with carriers and warehouse operators for services and preferential rates.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Negotiated contract terms and prices with vendors, suppliers, and carriers.
  • Built relationships with shipping and logistics partners to secure better prices and prompt delivery times.
  • Tracked shipments and promptly addressed delivery discrepancies and delays.
  • Inspected item packaging, labels, and barcodes for accuracy.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Managed payroll for temporary, hourly and salaried employees.
Operations Team Member, 08/2005 - 09/2009
Aramex International Courier City, STATE,
  • Utilized shipping software to track and coordinate inventory, shipping, and billing activities.
  • Filled out labels, held tags, and packaged equipment as necessary.
  • Monitored, arranged, and filled warehouse shelves when needed.
  • Contacted suppliers and vendors to resolve product, order, and shipping discrepancies.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to the appropriate department.
  • Folded letters, circulars, or other documents and inserted them into envelopes for distribution.
  • Packed, sealed, or affixed postage to prepare materials for shipping.
  • Inspected and recorded incoming and outgoing orders for count, damage, and dates.
  • Examined shipment contents and compare them with manifests, invoices or orders to verify accuracy.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Completed receiving documents for incoming shipments.
  • Filled orders by locating and preparing items for delivery.
Education and Training
Bachelor of Science: Business Administration And Management, Expected in 05/2005
The University Of Jordan - Amman Jordan ,

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Resume Overview

School Attended

  • The University Of Jordan

Job Titles Held:

  • Operations Manager
  • Dispatcher Manager
  • Operations Manager
  • Operations Team Member


  • Bachelor of Science

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