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regional field technician resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Seeking a position as a Master Field Technician or Management in the Electronic Security / Fire Life Safety Industry where my technical background, industry field experience, management background and product knowledge will be used effectively towards the growth of company profits and market share. I am looking to retire with a company that will acknowledge my work ethics and promote from within. I have experience in UL cert CS and systems. Have knowledge in NFPA 72 Life Safety Codes and NEC. that is because there is to many hands in the fire. I enjoy my customers and the chance to see the southern region. I am not looking for a new job unless a company is looking to grow, treat customers with respect and can offer me a better package. My biggest love is to teach and train. F/A's can be cut back tremendously and cost effective in the same way. I am looking more towards a management job and prefer to have a title of Master Tech. I also want to get my QA lic., NICET and other titles again. I want to be with a company willing to grow and open to suggestions. I do not mind driving long distances to fix systems as long as I have a company that backs me 100% when I give them 120%.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
08/2009 to 03/XXX4
Regional Field Technician Security Networks, LLC City, STATE,
  • Present hourly is at $21.37 up from$20.71 in 2009 ( I received my yearly revue prior to my resignation and I had high marks again along with a raise.) Dispatched from home to cover up to 300 mile radius of the Memphis Area Promised 40 Minimum per week and paid Bi-Weekly and currently around 80+ hours per pay period Issued Gas card, New Full Size van with Lo-Jack device and maintained inventory from simple switches to 6 different panels.
  • Received up to 6 calls a night via email and also took Break in's calls as they happened.
  • I also was issued a Notebook to log in at job-sites and to also do a QC and explain what service had be done, the cost and if it was a wear and tear issue, or if it was installed improperly.
  • I was also issued a basic cell and maintained contact 24/7.
  • When I first started, I put in 12 to 16 hr days, but as they grew, they hired on techs to help, as I also covered 7 other states.
  • I primarily worked on residential low voltage applications and DSC was the primary panel in this area.
  • I also handle Ademco, GE, 2GIG.
  • Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment.
  • Operated precision measuring instruments and electrical and electronic testing devices.
  • Maintained all building systems to protect against inefficient operation and physical deterioration.
  • Frequently diagnosed mechanical problems and determined how to correct them.
  • Recorded type and cost of maintenance and repair work.
  • Repaired warning signal devices such as smoke detectors, heat detectors, alarm bells and manual call points.
  • Instructed team members on maintenance policies and procedures.
  • Instructed team members on maintenance policies and procedures.
  • Performed fire alarm system installation and repair.
  • Maintained shop, company equipment and inventory.
  • Completed daily inventories of supplies and equipment.
  • Followed up on all outstanding service requests.
11/2006 to 08/2009
Senior Radiological Service Technician /Building Safety Officer Delta Surveillance City, STATE,
  • 25.00 / Hour.
  • Service and upgrade numerous franchises such as McDonald's, Mapco and several commercial and industrial customers.
  • Burg, Access Control, CCTV and Networking.
  • I have numerous building techniques for DVR.
  • I have enormous respect for the owner! Currently only 2 Techs are working, myself and one other.
  • I need at least 40 (+).
  • And benefits such as paid holidays etc.
  • along with insurance and company vehicle or gas allowance.
  • Tennessee Emergency Management - 2003 to 2006.
  • Service and troubleshoot electronic radiological monitoring devices.
  • Licensed to work with Cesium 137 radionuclide in calibration and testing equipment.
  • Setup and deliver calibrated equipment to over 90 counties each year.
  • Supervise two workers in the warehouse.
  • Attended evaluation training by Federal and State agencies several times a year.
1978 to 2001
Alarm Tech San Diego Alarm Company City, STATE,
  • after receiving my honorable discharge in Feb.
  • of 1978, US Navy, Viet Nam Vet) in April 1978.
  • I spent 4 years as an apprentice under a Viet Nam Vets apprenticeship program.
  • I left San Diego two years later to my home in Memphis Tenn.
  • I joined with Security Consultants and became the installation Manager in 2 years.
  • I was instrumental in building a UL Certified CS and all the local communication hook up's with the Memphis 911 office.
  • I also supervised the installation of all UL required systems for jewelry stores to required fire systems.
  • I have several years of experience in halon dispersion to waterflow valves ( I have installed waterflow devices until the law changed).
  • I have experience in 90 % of any panel made fire, Burg Or access control.
  • And well versed in DVR's and hookup for broadband, setting IP's.
  • DNS etc.
  • In 1993 Licensing laws changed in Tennessee and required alarm companies to license with the state and not local authorities.
  • They also required the DQA.
  • Shortly after the new law was in effect I was offered a job as a DQA.
  • I could have been grandfathered in but that never sit well with me.
  • I preferred to take the test and passed.
  • The company I joined, was from Nashville, and they were selling and installing about 15 jobs a week.
  • In a years time I built the installation dept up from 2 installer's to 10 and was 98% satisfactorily installing "Free" security systems a week.
  • Now back then the contracts sold for about 1250 average.
  • I also scheduled jobs being sold by 32 salesmen and helped motivate 35 telemarketers along with determining what area would be the best area's to call etc.
  • The company eventually sold out to World Wide Security out of Nashville.
  • They moved me and my horses to Nashville and that company lasted less than a year.
  • This ended in 1998.
  • After that I hired out to companies as a DQA to help them start an alarm company, this happened twice and I will never do that again.
  • It takes a lot more than what most people think.
  • And to be legal, it takes more no short cuts or quick money schemes.
  • I was snake bit and gun shy about the alarm business and the "free" security system.
Education
Expected in 2 1972
High School Diploma:
Jefferson High School - Cedar Rapids, IA
GPA:
Radiological Protection LSU Baton Rouge
Certifications
Level I Certified Tech NFBAA & TBFAA Regional Instructor Level I NBFAA Level II part B Certified Tech NBFAA & TBFFA Certified Alarm Tech NTS & NBFAA Class B Tech in Mississippi lic # 10057198 PRODUCT CERTIFICATIONS Fire life Safety: OJT Card Access: OJT Burglar: TBFAA, NFBAA Certified Instructor, OJT WORKING FIELD KNOWLEDGE PRODUCTS
Skills
basic, benefits, broadband, Bi, C, calibration, Com, contracts, DNS, DSC, email, hr, Instructor, insurance, inventory, IP, law, legal, Access, money, office, 98, Navy, Networking, Paradox, Programming, quick, receiving, Safety, selling, San, switches, tear, troubleshoot, upgrade, video
Additional Information
  • ADDITIONAL INFORMATION Proven track record with timely job completion and managing cost containment. Consistently recognized for customer satisfaction, professionalism and excellent field service / installation work. Excellent troubleshooting skills with Fire, Card Access, CCTV and Security Systems. Quick technical learner, pick up product applications quickly. Regional Instructor for TBFAA and trained over 300 technicians for Level I

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Resume Overview

School Attended

  • Jefferson High School

Job Titles Held:

  • Regional Field Technician
  • Senior Radiological Service Technician /Building Safety Officer
  • Alarm Tech

Degrees

  • High School Diploma

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