regional community outreach supervisor resume example with 15+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
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Public Health Advocate with 10+ years of documented quality control success. Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible for onboarding new and existing employees. utilizing LMS, presentations and one on one instruction as needed.
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Kepro – City, STATE, Cary, NC
Lead team members and community stakeholders in implementing NCDHHS patient-centered care practice principles and core elements through education, coordination, evaluation, and other strategic interventions
- Sought to remove barriers that prevented NC citizens from full participation in their communities and its available services
- Directly supervises Community Health Worker staff in over 8 counties
- Responsible for quality monitoring activities including identifying areas of improvement and implementation of improvement plans.
- Responds to inquiries and concerns from agencies and stakeholders either resolving them or identifying other community-based organizations which can assist; educates and informs community agencies and boards about their county and its available resources both county and state wide
- Seeks to remove barriers that prevent or inhibit NC citizens from full participation in their communities
- Assesses all systems—including contracts, policies, and procedures, workflows, etc.—to ensure highest level of customer and stakeholder satisfaction.
- Collaborate with team members to collect and analyze data. Completes mandated external and internal reports, hosts meetings
- Coordinates staff activities so that agency goals are met.
- Documented activity of Community Health Worker teams along with needs identified through member communications in weekly collaborative meetings
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Community Care Of North Carolina – City, STATE, Cary, NC
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Collected and recorded information in electronic medical records.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Expedited review process, signature approval and release of supplier and internally produced documents
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Developed and implemented training classes to educate team members and community residents.
- Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets
Morrison Healthcare – City, STATE, Charlotte , NC
Assist in developing company-wide deliveries and executing structured project work plans for the Patient Dining Team;
- Increased managerial engagement by 33%
- Increased employee engagement by 23%,
- Client retention in over 400 accounts from 95% percent to 98%- 2009-2019
- Assisted in training and implementing project material for company-wide
Format and proofread internal and client-facing deliverables, detailing best practices and inherent goals. - Implemented, facilitated, and sustained company-wide patient dining training programs through company branding initiatives.
- Interacted with external vendors, external consultants, consulting team members, and/or matrixed staff as required in development and implementation of company initiatives.
- Drafted change management policies to streamline introductions of new company initiatives and software systems.
- Managed team of employees, overseeing hiring, training, and professional growth and development of employees
- Certified Community Health Worker, Robeson Community College - Spring 2022
- Grant Writing NC AHEC 2010
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Resume Overview
School Attended
- Walden University
- Gardner-Webb University
Job Titles Held:
- Regional Community Outreach Supervisor
- Case Investigator/Data Support Specialist
- Southern Region System Manager, Metro Reg
Degrees
- Master of Science
- Bachelor of Science
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