Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

  • Current RN licensure with Oklahoma State Board of Nursing
  • Regional Office Management
  • Proficiency with HCHB
  • Profit optimization
  • Scheduling proficiency
  • Professional referral network
  • Infection control proficiency
  • Clinical interventions
  • Friendly and professional communications
  • Preventative health
  • Patient and family advocacy
  • Intravenous therapy
  • Proper catheter insertion/removal
  • Medical Records Management
  • Vaccine administration
  • Lab result interpretation
  • Case Management
  • Data Collection
  • Well visit procedures
  • Patient discharge
  • High level of autonomy
  • Evaluations
  • Setting up referrals
  • Patient counseling
  • Managing deadlines
  • Professional bedside manner
  • Indirect Patient Care
  • Patient Management
  • Chronic disease management
  • Feeding pumps understanding
  • Removing sutures
  • Diabetes and nutrition education
  • Regulatory Compliance
  • Healthcare billing
  • Direct Patient Care
  • At-risk patient care
  • Medical laboratory procedures
  • Home care
  • Physical assessments
  • Performing EKGs
  • EMR / EHR
  • Call triaging
  • Gastrostomy buttons experience
  • Medication distribution
  • Collecting vitals
  • Oxygen saturation standards
  • Employee Evaluation
  • CMS regulatory compliance
  • Procedure preparations
Work History
08/2013 to 02/2020 Regional Clinical Director/Director of Nursing/Registered Nurse The Culinary Institute Of America | Saint Helena, CA,
  • Direct or coordinate infection control programs, advising or consulting with specified personnel regarding necessary precautions.
  • Perform administrative and managerial functions, such as taking responsibility for an office's staff, budget, planning, and long range goals.
  • Work with individuals, groups, and families to implement programs designed to improve the overall health and quality of life of patients.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Direct day-to-day administrative and operational functions for four home health offices, providing guidance and leadership to over thirty employees across two regions.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Communicated with patients, ensuring that medical information was kept private.
  • Offered patients and patrons information on various immunizations including flu, pnuemonia and Shingles vaccines.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
  • Organized and facilitated four department head meetings weekly, discussing current census, admissions and discharges and patient care needs.
  • Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Applied nursing expertise to meet needs of geriatric and medically fragile patients in challenging home environments.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Led successful 30-person team comprised of RNs, LPNs and ancillary staff.
  • Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
11/2007 to 12/2009 Emergency Secretary Edwin Fair CMHC | City, STATE,
  • Responsible for screening all applications, setting fees and all intake paperwork.
  • Receive all emergency calls, determining level of urgency, dispatching emergency counselors and/or the local police department for four different counties.
  • Responsible for auditing paperwork and communicating with the District Attorney's office about EOD.
  • Maintain the highest level of privacy.
  • Generate monthly intake, crisis diversion and referral reports.
01/2005 to 01/2006 Medical Assistant Physician's Urgent Care Center | City, STATE,
  • Preparation of rooms and assisting physician with procedures.
  • Perform injections, basic phlebotomy and lab.
  • Patient call backs, pharmacy calls, and referrals to specialist.
  • Perform coding, documentation, and filing.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Submitted prescriptions to pharmacy via phone, fax or web.
Expected in 05/2013 Associate of Applied Science | Registered Nursing Northern Oklahoma College, Tonkawa, OK, GPA:
Expected in 05/2003 | Medical Assisting Pioneer Technology Center, Ponca City, OK, GPA:
Expected in High School Diploma | Ponca City High School, Ponca City, OK GPA:

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School Attended

  • Northern Oklahoma College
  • Pioneer Technology Center
  • Ponca City High School

Job Titles Held:

  • Regional Clinical Director/Director of Nursing/Registered Nurse
  • Emergency Secretary
  • Medical Assistant


  • Associate of Applied Science
  • High School Diploma

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