Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Highly motivated and committed individual with team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to driven environment.

  • Bilingual and good communicator
  • Military experience
  • Monitoring patient progress
  • EMR / EHR systems
  • Diagnostic equipment expertise
  • Insurance claims
  • Medical office administration
  • Inventory and Supply Management
  • Insurance Knowledge
  • Medical billing and coding
  • Sales and Marketing
  • Customer and Personal Service
  • Time Management
  • Complex Problem Solving
Work History
08/2021 to Current Referral Specialist Cci Health & Wellness Services | Greenbelt, MD,
  • Run daily referral reports to create work list and monitor referrals in process
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Process referrals according to Joint clinic protocols.
  • Notify patients of referral process, authorization decisions, and verify their understanding.
  • Conducts periodic review of previously authorized ongoing care for continued need and or eligibility.
  • Act as liaison for Managed Care and PCP when patient has questions.
  • Verified insurance benefits and eligibility for Joint Clinic procedures before referring clients.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
01/2021 to Current Medical Assistant Access Healthcare Physicians, Llc | Spring Hill, FL,
  • Review medical history, run Healthcare Effectiveness Data and Information Set measures for Manage Care patients.
  • Reports and accurately documents clinical findings to nurse in charge and/or physician.
  • Order lab work, billing and coding.
  • Monitor vital signs, symptoms and allergies, applying monitoring devices such as pulse oximeter and ECG leads/pads, venipuncture, glucose monitoring.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Prepared patients for X-rays, electrocardiograms, Echocardiograms.
  • Renewed and ordered new prescriptions.
  • Managed over 40 patient calls per day.
  • Chart prepped, Scheduled appointments, confirmed appointments, schedule transportation.
  • Taught patients about medications, procedures and care plan instructions.
  • Communicating effectively with physicians, coordinating tests, procedures, surgeries and hospitalizations and providing patients with community resources as needed.
05/2019 to 05/2020 Certified Medical Assistant 24 Our Care | Kansas City, MO,
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Prepared patients for X-rays, electrocardiograms, temporary casts, suture removal and dressing changes.
  • Conducted evaluations for patients daily, including EKGs, urinalysis and hematology and ran laboratory tests.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Obtained payments from patients and scanned identification and insurance cards.
11/2016 to 04/2019 Client Service Professional Domino's Pizza | Newport, MN,
  • Scheduled and confirmed client appointments for services with Tax Professionals
  • Responded to customer questions via phone, email and in-person.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Handled and processed confidential client information at all times.
  • Receive payment and record receipts for services
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Participated in regular trainings and workshops to keep up-to-date on all company products and services.
Expected in 07/2021 | Health Services Management Medical Education & Training Campus, JBSA Fort Sam Houston Tx, GPA:
  • Dean's List
Expected in 05/2019 | Certified Medical Assistant The College of Health Care Professions, San Antonio, TX, GPA:
  • Basic Life Support Certified
Expected in 06/2016 Associate of Arts | Education Palo Alto College, San Antonio, TX GPA:
  • Member of Future Educators of America[FEA]
Expected in | Education EC-6 Texas A&M University, San Antonio, TX, GPA:
  • Volunteer of SA Reads
Expected in 06/2013 High School Diploma | Southwest High School, San Antonio, TX GPA:
  • Member of Naval Junior Reserve Officer Training Corps [NJROTC].
  • Elected to be Platoon Commander and Company Commander.
  • Received the rank of Lieutenant Commander Senior year.

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Resume Overview

School Attended

  • Medical Education & Training Campus
  • The College of Health Care Professions
  • Palo Alto College
  • Texas A&M University
  • Southwest High School

Job Titles Held:

  • Referral Specialist
  • Medical Assistant
  • Certified Medical Assistant
  • Client Service Professional


  • Associate of Arts
  • High School Diploma

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