Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Administrative Assistant focused on driving productivity by leveraging strong front office management skills.

  • Microsoft Office proficiency
  • Excel spreadsheets
  • Self-directed
  • Self-starter
  • Resourceful
  • Strong interpersonal skills
  • Time management
  • Results-oriented
Referral Specialist, 03/2014 - Current
Osf Healthcare Brimfield, IL,
  • Process referrals for 5 providers.
  • Verify insurances.
  • Obtained prior authorizations.
  • Organized files, mailed out referrals, faxed reports and scanned documents.
Referral Specialist, 05/2013 - 03/2014
Osf Healthcare Cherry Valley, IL,
  • Processed incoming referrals.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed daily office operations and maintenance of equipment.
  • Managed the receptionist area, including scheduling patients, taking money, greeting visitors and responding to telephone and in-person requests for information.
Customer Advocate, 08/2010 - 05/2013
Ball Corporation Broomfield, CO,
  • Obtained relevant evidence and information regarding suspicious claims.
  • Served as subject matter expert in Federal and State incoming calls.
  • Communicated with insured individuals to explain benefits and Explanation of Benefits.

Medication Resident Aid, 11/2009 - 08/2010
Uncle Julio's Gainesville, VA,
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Read and recorded temperature, pulse and respiration.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Tech Support Agent, 05/2009 - 09/2009
Uncle Julio's Naperville, IL,
  • Customer Service for Advanced Technical Support.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained composure and patience in face of difficult customer situations.
  • Support customers with online billing and account issues.
  • Trained new employees and explained protocols clearly and efficiently.
  • Provided base level IT support to customers.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
Waitress, 01/2009 - 05/2009
Le Barons Honker Café City, STATE,
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner..
Waitress, 04/2008 - 08/2008
Sturgeons Restaurant City, STATE,
  • Customer Service.
  • Back office work.
  • Inventory/ Purchase orders.
Boise Idaho, 11/2003 - 06/2007
  • Customer care / Retention/Fraud/ Tech Support
  • Handle escalated calls by providing legendary customer service.
Diploma: , Expected in 1997
Vallivue High School - Caldwell, Idaho
  • Additional Education: Communication Skills class and Leadership Training class.
  • Volunteer work: Worked for law firm filing and organizing legal documents
Bachelor of Science: Business Management , Expected in
University Of Phoenix - Meridian, Idaho
  • Completed 2 years.

accounts receivable, communication skills, customer service, patient care, filing, inventory, leadership, training, organizing, scheduling, and technical support.

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School Attended

  • Vallivue High School
  • University Of Phoenix

Job Titles Held:

  • Referral Specialist
  • Referral Specialist
  • Customer Advocate
  • Medication Resident Aid
  • Tech Support Agent
  • Waitress
  • Waitress
  • Boise Idaho


  • Diploma
  • Bachelor of Science

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