Referral Specialist Resume Example
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REFERRAL SPECIALIST
Summary
Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
Highlights
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Experience
Osf HealthcareBrimfield , ILReferral Specialist04/2014 to Current
- Process referrals for 5 providers.
- Verify insurances.
- Obtained prior authorizations.
- Organized files, mailed out referrals, faxed reports and scanned documents.
Osf HealthcareCherry Valley , ILReferral Specialist06/2013 to 04/2014
- Processed incoming referrals.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Managed daily office operations and maintenance of equipment.
- Managed the receptionist area, including scheduling patients, taking money, greeting visitors and responding to telephone and in-person requests for information.
Ball CorporationBroomfield , COCustomer Advocate09/2010 to 06/2013
- Obtained relevant evidence and information regarding suspicious claims.
- Served as subject matter expert in Federal and State incoming calls.
- Communicated with insured individuals to explain benefits and Explanation of Benefits.
Uncle Julio'sGainesville , VAMedication Resident Aid12/2009 to 09/2010
- Observed and documented patient status and reported patient complaints to the case manager.
- Read and recorded temperature, pulse and respiration.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Positioned residents for comfort and to prevent skin pressure problems.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Uncle Julio'sNaperville , ILTech Support Agent06/2009 to 10/2009
- Customer Service for Advanced Technical Support.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained composure and patience in face of difficult customer situations.
- Support customers with online billing and account issues.
- Trained new employees and explained protocols clearly and efficiently.
- Provided base level IT support to customers.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
Le Barons Honker CaféCity , STATEWaitress02/2009 to 06/2009
- Assisted guests with making menu choices in an informative and helpful fashion.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner..
Sturgeons RestaurantCity , STATEWaitress05/2008 to 09/2008
- Customer Service.
- Back office work.
- Inventory/ Purchase orders.
DIRECTVCity , STATEBoise Idaho12/2003 to 07/2007
- Customer care / Retention/Fraud/ Tech Support
- Handle escalated calls by providing legendary customer service.
Education
Diploma1997Vallivue High School, City, State
- Additional Education: Communication Skills class and Leadership Training class.
- Volunteer work: Worked for law firm filing and organizing legal documents
Bachelor of Science:Business Management University Of Phoenix, City, State
- Completed 2 years.
Skills
accounts receivable, communication skills, customer service, patient care, filing, inventory, leadership, training, organizing, scheduling, and technical support.
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Resume Overview
School Attended
- Vallivue High School
- University Of Phoenix
Job Titles Held:
- Referral Specialist
- Customer Advocate
- Medication Resident Aid
- Tech Support Agent
- Waitress
- Boise Idaho
Degrees
- Diploma 1997
Bachelor of Science : Business Management
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