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Referral Specialist Resume Example

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REFERRAL SPECIALIST
Summary

Administrative Assistant focused on driving productivity by leveraging strong front office management skills.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Self-directed
  • Self-starter
  • Resourceful
  • Strong interpersonal skills
  • Time management
  • Results-oriented
Experience
El Rio Community HealthTucson, ArizonaReferral Specialist04/2014 to Current
  • Process referrals for 5 providers.
  • Verify insurances.
  • Obtained prior authorizations.
  • Organized files, mailed out referrals, faxed reports and scanned documents.
Maximum Impact Physical ImpactTucson, ArizonaReferral Specialist06/2013 to 04/2014
  • Processed incoming referrals.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed daily office operations and maintenance of equipment.
  • Managed the receptionist area, including scheduling patients, taking money, greeting visitors and responding to telephone and in-person requests for information.
Blue Cross of IdahoMeridian , IdahoCustomer Advocate09/2010 to 06/2013
  • Obtained relevant evidence and information regarding suspicious claims.
  • Served as subject matter expert in Federal and State incoming calls.
  • Communicated with insured individuals to explain benefits and Explanation of Benefits.

Park Place Assisted LivingNampa, IdahoMedication Resident Aid12/2009 to 09/2010
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Read and recorded temperature, pulse and respiration.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
WDS GlobalBoise, IdahoTech Support Agent06/2009 to 10/2009
  • Customer Service for Advanced Technical Support.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained composure and patience in face of difficult customer situations.
  • Support customers with online billing and account issues.
  • Trained new employees and explained protocols clearly and efficiently.
  • Provided base level IT support to customers.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
Le Barons Honker CaféNampa, IdahoWaitress02/2009 to 06/2009
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner..
Sturgeons RestaurantLovelock, NevadaWaitress05/2008 to 09/2008
  • Customer Service.
  • Back office work.
  • Inventory/ Purchase orders.
DIRECTVLovelock, IdahoBoise Idaho12/2003 to 07/2007
  • Customer care / Retention/Fraud/ Tech Support
  • Handle escalated calls by providing legendary customer service.
Education
Diploma1997Vallivue High School, Caldwell, Idaho
  • Additional Education: Communication Skills class and Leadership Training class.

  • Volunteer work: Worked for law firm filing and organizing legal documents
Bachelor of Science:Business Management University Of Phoenix, Meridian, Idaho
  • Completed 2 years.
Skills

accounts receivable, communication skills, customer service, patient care, filing, inventory, leadership, training, organizing, scheduling, and technical support.

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Resume Overview

Companies Worked For:

  • El Rio Community Health
  • Maximum Impact Physical Impact
  • Blue Cross of Idaho
  • Park Place Assisted Living
  • WDS Global
  • Le Barons Honker Café
  • Sturgeons Restaurant
  • DIRECTV

School Attended

  • Vallivue High School
  • University Of Phoenix

Job Titles Held:

  • Referral Specialist
  • Customer Advocate
  • Medication Resident Aid
  • Tech Support Agent
  • Waitress
  • Boise Idaho

Degrees

  • Diploma 1997
    Bachelor of Science : Business Management

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