Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
Highlights
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Experience
Referral Specialist, 03/2014 - Current
Osf Healthcare – Brimfield, IL,
Osf Healthcare – Brimfield, IL,
- Process referrals for 5 providers.
- Verify insurances.
- Obtained prior authorizations.
- Organized files, mailed out referrals, faxed reports and scanned documents.
Referral Specialist, 05/2013 - 03/2014
Osf Healthcare – Cherry Valley, IL,
Osf Healthcare – Cherry Valley, IL,
- Processed incoming referrals.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Managed daily office operations and maintenance of equipment.
- Managed the receptionist area, including scheduling patients, taking money, greeting visitors and responding to telephone and in-person requests for information.
Customer Advocate, 08/2010 - 05/2013
Ball Corporation – Broomfield, CO,
Ball Corporation – Broomfield, CO,
- Obtained relevant evidence and information regarding suspicious claims.
- Served as subject matter expert in Federal and State incoming calls.
- Communicated with insured individuals to explain benefits and Explanation of Benefits.
Medication Resident Aid, 11/2009 - 08/2010
Uncle Julio's – Gainesville, VA,
Uncle Julio's – Gainesville, VA,
- Observed and documented patient status and reported patient complaints to the case manager.
- Read and recorded temperature, pulse and respiration.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Positioned residents for comfort and to prevent skin pressure problems.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Tech Support Agent, 05/2009 - 09/2009
Uncle Julio's – Naperville, IL,
Uncle Julio's – Naperville, IL,
- Customer Service for Advanced Technical Support.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained composure and patience in face of difficult customer situations.
- Support customers with online billing and account issues.
- Trained new employees and explained protocols clearly and efficiently.
- Provided base level IT support to customers.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
Waitress, 01/2009 - 05/2009
Le Barons Honker Café – City, STATE,
Le Barons Honker Café – City, STATE,
- Assisted guests with making menu choices in an informative and helpful fashion.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner..
Waitress, 04/2008 - 08/2008
Sturgeons Restaurant – City, STATE,
Sturgeons Restaurant – City, STATE,
- Customer Service.
- Back office work.
- Inventory/ Purchase orders.
Boise Idaho, 11/2003 - 06/2007
DIRECTV – City, STATE,
DIRECTV – City, STATE,
- Customer care / Retention/Fraud/ Tech Support
- Handle escalated calls by providing legendary customer service.
Education
Diploma: , Expected in 1997
Vallivue High School - Caldwell, Idaho
Vallivue High School - Caldwell, Idaho
- Additional Education: Communication Skills class and Leadership Training class.
- Volunteer work: Worked for law firm filing and organizing legal documents
Bachelor of Science: Business Management , Expected in
University Of Phoenix - Meridian, Idaho
University Of Phoenix - Meridian, Idaho
- Completed 2 years.
Skills
accounts receivable, communication skills, customer service, patient care, filing, inventory, leadership, training, organizing, scheduling, and technical support.
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Resume Overview
School Attended
- Vallivue High School
- University Of Phoenix
Job Titles Held:
- Referral Specialist
- Referral Specialist
- Customer Advocate
- Medication Resident Aid
- Tech Support Agent
- Waitress
- Waitress
- Boise Idaho
Degrees
- Diploma
- Bachelor of Science
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