Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly organized business/healthcare worker that is knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn and enhance my knowledge.

  • Notetaking and documentation
  • Multi-line telephone operation
  • Database Management
  • Insurance Verification
  • Medical terminology
  • Good telephone etiquette
  • Verbal and written communication
  • Written Communication
Work History
Referral Specialist, 06/2020 - Current
Common Spirit Des Moines, IA,
  • Verified insurance benefits and eligibility for [Type] procedures before referring clients.
  • Notified and reminded clients of appointments.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Completed skilled administrative work to support all office staff and operational requirements.
Care Team Tech/Unit Clerk, 02/2014 - 06/2020
Our Lady Of The Lake Regional Medical Center Walker, LA,
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Arranged discharges and patient transportations.
  • Answered multi-line telephone system, provided information and directed calls.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Charted vital signs and added telemetry strips to charts.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Assisted with resuscitation, CPR and emergency airway procedures.
  • Quickly responded to codes and cardiac monitor alarms.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
  • Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing.
  • Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
  • Carried out phlebotomy procedures, including preparing patients, finding viable veins and watching for adverse reactions
  • Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
Certified Nursing Assistant, 03/2012 - 02/2014
Pepper Hill Nursing Rehabilitation Center City, STATE,
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight, testing urine and recording intake and output information.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Transported patients between rooms and appointments or testing locations.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Scheduled and accompanied client to medical appointments.
  • Adhered to all resident lifting and safe lifting instructions and rules.
Bachelor of Science: Healthcare Administration, Expected in
Grand Canyon University - Phoenix, AZ
  • Graduated with 3.5 GPA
MBA: Business Administration And Leadership, Expected in 10/2022
Grand Canyon University - Phoenix, AZ

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School Attended

  • Grand Canyon University
  • Grand Canyon University

Job Titles Held:

  • Referral Specialist
  • Care Team Tech/Unit Clerk
  • Certified Nursing Assistant


  • Bachelor of Science
  • MBA

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