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Dedicated Administrative Assistant with over 4 years of experience in a fast-paced medical office setting. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Passionate about customer service and aptitude for front desk duties such as appointment scheduling, insurance and billing tasks. Additional strengths include being a clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
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Unitypoint Health – East Moline, IL,
- Trained new hires on company programs, software, and customer service scenarios.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Completed up to 20-30 referral requests each day for medical provider of Physical and Occupational Therapy services.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Effectively implemented best training practices and learning principles in planning and creation of instructional materials.
- Designed, implemented and managed successful training programs to meet department needs.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Joint Ventures Physical Therapy – City, STATE,
- Documented patient information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Communicated with patients regarding payments on outstanding accounts.
- Completed skilled administrative work to support all office staff and operational requirements.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Managed master calendar and scheduled appointments for 3-5 providers based on optimal patient loads and clinician availability.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
FanFoto – City, STATE,
- Photographed high-quality images for both print and internet distribution.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Tracked inventory of all photo lab products and equipment.
- Maintained records related to sales, returns and inventory availability.
The Waldheim – City, STATE,
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Established and maintained clean and comfortable environments in customer housing by vacuuming, cleaning windows and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
University Of Massachusetts - Dartmouth - North Dartmouth, MA
- Majored in Photography/Visual Design
- Graduated magna cum laude
- Dean's List 2012/2016
- Graduated with >3.5 GPA
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School Attended
- University Of Massachusetts - Dartmouth
Job Titles Held:
- Referral and Administrative Education Coordinator
- Medical Administrative Assistant
- Photographer, Sales
- Waitress and Cottage Girl
Degrees
- Bachelors of Fine Arts
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