Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Executive Administrative Assistant eager to contribute. Outstanding performer in customer service and leadership within the marketplace and ministry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of day-to-day administration. Recognized for inspiring management team members to excel and encouraging creative work environments. Organized professional with exceptional communication and multitasking abilities.

Education
Associate of Science: Business Administration, Expected in
-
Virginia Union University - Richmond, VA
GPA:
High School Diploma: , Expected in
-
Overbrook High School - Philadelphia, PA
GPA:
Work History
Administrative Coordinator, 04/2018 - 12/2019
Providence Health & Services Yelm, WA,
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Interviewed applicants and explained scope of different available benefits.
  • Communicated with people from various cultures and backgrounds, using active listening and interpersonal talents to ensure consistency.
  • Used social media platforms to promote and market services, including Facebook and Instagram platforms.
  • Documented all communication with applicants and inputted information into system using UCES website.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Reduced intake processes time by developing application tracking and filing systems.
  • Prepared detailed documents and reports in adherence administrative processes.
Customer Service & Support, 02/2017 - 03/2018
Lowe's Webster, NY,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Kept cubicle and work areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Helped over 2,000 customers every month by approaching conversations with positive attitude and knowledge-based solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided ongoing guest service, including A-List, A-List Preferred and Rapid Rewards program advice.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 75%.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Resolved booking issues over phone with 100 customers daily.
Executive Administrative Assistant , 10/2003 - 02/2017
Community Health System Lewisburg, WV,
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Used Microsoft Outlook to coordinate meetings, appointments and tasks for seven senior executives.
  • Prepared presentations, materials and documentation for use by Marketing and Media Directors in meetings and engagements.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
  • Handled all scheduling for Director's calendar and prepared meeting agenda and materials.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Managed Director's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
Accomplishments
  • Supervised team of 25 staff members.
  • Chosen as liaison between Executive Office and team of volunteers.
  • Handpicked by CEO to run the department, along with 3 other leaders, during transitional leadership.
  • Commended by President of Southwest Airlines within 6 months for going above and beyond the call of duty to serve a passenger in dire need.
Skills
  • Effective communication skills
  • Applicant engagement
  • Proficiency in Microsoft Office
  • Documentation and paperwork
  • Resource information
  • Appointment scheduling
  • Administrative support
  • Application review
  • Regulatory compliance
  • Budgeting
  • Customer service
  • Operational improvement
  • Scheduling
  • Data entry
  • Technical support
  • Time management
  • Inventory management
  • Team building
  • MS Office
  • Documentation
  • Training
  • Travel arrangements coordination
  • Filing
  • Tech-savvy
  • Employee development
  • Correspondence preparation
  • Managing office supply inventory
  • Travel arrangements
  • Inbound phone call handling

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Resume Overview

School Attended

  • Virginia Union University
  • Overbrook High School

Job Titles Held:

  • Administrative Coordinator
  • Customer Service & Support
  • Executive Administrative Assistant

Degrees

  • Associate of Science
  • High School Diploma

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