Steadfast Section Chief, Master Sergeant, with over 20 years of experience. Dedicated to ensuring Soldiers meet high potential. Successful at staying efficient in tough situations and close monitoring of equipment. Knowledgeable Recruiting and Retention Section Chief with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Supplier Monitoring
Business Leadership
Operations Oversight
Decision Making
Staff Development
Sales Promotion
Hiring and Onboarding
Policy Development and Enforcement
Focus and Follow-Through
Records Organization and Management
Human Resources Oversight
Originality and Creativity
Team Leadership
Sales Tracking
Administrative Management
Quality Assurance
Goal Setting
Management Team Building
Process Improvements
Program Optimization
Problem Anticipation and Resolution
Performance Evaluation and Monitoring
Training Management
Resource Allocation
Department Oversight
Customer Service Management
Recruitment and Hiring
Performance Assessment
Employee Motivation
Data Entry
Conflict Management
Experience
05/2022 to Current
Recruiting and Retention Section ChiefHyatt Hotels Corp. – Dublin, OH,
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Communicated with other section managers to determine best ways to meet quotas and quality goals.
Created effective business plans to focus strategic decisions on long-term objectives.
Formed and sustained strategic relationships with clients.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Recommended process improvements to streamline production workflows.
Established production standards and productivity goals for section, prioritizing tasks to reach deadlines.
Directly supervised 10` personnel.
Drafted training schedules and filed paperwork.
Mitigated business risks by working closely with staff members and assessing performance.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
04/XXX8 to 04/2022
Recruiting and Retention Team LeaderMissouri Army National Guard – City, STATE,
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Delegated daily tasks to team members to optimize group productivity.
Maintained positive working relationship with fellow staff and management.
Created and distributed monthly, quarterly and annual reports to management regarding performance.
Implemented strategies to take advantage of new opportunities.
Oversaw quality control to identify inconsistencies and malfunctions.
Reviewed completed work to verify consistency, quality and conformance.
Analyzed company's expenditures and developed financial models.
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