Highly driven Recruiter who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients. Focused on building and maintaining candidate relationships to keep a consistent talent pipeline. Dedicated employee motivated to maintain customer satisfaction and contribute to company success.
Exceeded corporate target for customer satisfaction 8 months in a row.
Promoted from Tier 1 service rep to Tier 3 after 7 months of employment.
Made achievers club 6 months in a row for consistently exceeding service goals at 150% or higher each month.
Accepted into Revana's highly competitive15 week sales manager training program.
Promoted to Call Center Team Lead within 1 year.
Successfully managed a team of 35+ agents.
Promoted to full cycle recruiter after 2 years.
Successfully recruited 56 new employee's for the launch of a new client.
March 2015 – Present
Teletech – Tempe, Arizona
•Responsible for full cycle recruiting in a BPO call center.
•Work with candidates through the entire selection process.
•Work with the operations team to understand key success metrics associated with hiring goals.
•Ensure a positive experience for every candidate.
•Work with our Global Talent Acquisition team to coordinate job fairs and hiring events.
•Able to meet aggressive recruiting goals of 10 – 60 people per new hire class.
•Implement high-volume sourcing strategies to attract candidates that meet the client's specifications.
•Conduct efficient and effective interviews.
•Ensure compliance with TeleTech's hiring processes for each client.
•Assist the operations team with launching new client programs.
Conducted reference and background checks on all job applicants.Communicated the duties, compensation, benefits and working conditions to all potential candidates.Contacted all job applicants to inform them of their application status.Recruited for various positions across multiple sites in [State Name].Guided candidates through in-house computer testing.
academic, ad, advertising, cadence, coaching, Credit, client, clients, customer satisfaction, database, drivers, DSL, Digital Subscriber Line, email, insurance, IVR (Interactive Voice Response) system, leadership skills, notes, Marketing, meetings, Quality, sales, sales manager, sound, statistics, supervision, Team Player, telecommunications, phone, transportation
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