Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced recruiting professional with expertise in team management, strategy development and pipeline maintenance. Skilled in clearing employees for key spots. Proficient in ADP, SharePoint, and all Microsoft Programs.

Highly effective Recruiter well-versed in promoting positive and productive environments. Remains calm and collected in high-stress environments. Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue and resolving conflicts.

Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills.

Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service. Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance.

Kind and considerate Child Care Provider with 10+ years of experience providing individualized care to children. Led exciting and safe activities while setting excellent example through appropriate social behavior. Engaged children on topics of personal interest to build relationships and foster communication skills.

  • Recruitment strategies
  • Candidate Pipeline Management
  • Administrative skills
  • Selection strategies
  • Pre-screening candidates
  • Assessments and qualifications
  • Candidate and client relations
  • Administrative support
  • Resume uploading
  • Effective communication and verbal skills.
  • Business Requirements Understanding
  • Conflict Resolution
  • Work authorizations
  • Clearance procedures
  • Outbound calling
  • Excel spreadsheets
  • Time management
  • Talent management
  • Clerical support
Work History
Recruiter, 02/2017 to Current
Eurofins Scient.Durham, NC,
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Maintained filing system of current, prospective and future positions.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Scheduled and conducted 40 interviews each week.
  • Maintained in-depth understanding of Call Center trends and hiring desires.
Senior Customer Service Representative, 02/2017 to Current
Northwell HealthSyosset, NY,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Engaged clients over phone to answer questions and assist with scheduling appointments/mitigation services.
  • Reduced average call time 2% with optimal call control and efficient use of internal knowledgebases.
  • Provided empathy statement and willingness to assist to every customer.
  • Accurately documented auto auto glass, motor-vehicle accident, property damage claims, workers compensation losses and general liability claims.
  • Effectively escalated claims that met insurance companies regulations for escalation.
  • Trained and Y-Jacked with new-hires entering the call floor.
Home Childcare Provider, 07/2015 to 10/2016
Marten TransportShingle Springs, CA,
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Offered top-notch care to 6+ children at once, ranging in age from 10 to 2.
  • Met with parents about daily activities, positive developments and issues.
  • Totaled amount owed to help parents quickly make payments for services.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Volunteer, 01/2014 to 08/2015
Dominion Senior LivingRichmond, KY,
  • Enhanced operations by completing wide variety of tasks, freeing up valuable time for full-time employees.
  • Maintained clean, neat and operational facilities to serve all program needs.
  • Coordinated and managed services for clients at Mission of Hope.
  • Adhered to organization procedures and instructions to maintain safety.
  • Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
  • Provided information about available program resources and applicable services.
  • Worked with program supervisors to implement changes and better serve target groups.
  • Greeted visitors cheerfully and answered questions to offer quality customer service.
  • Assisted with stocking of food pantry and clothes closet.
  • Helped prepare and serve daily hot meals.
No Degree: Social Work, Expected in
Kirkwood Community College - Cedar Rapids, IA,
High School Diploma: , Expected in 05/2004
John F Kennedy High School - Cedar Rapids, IA
Additional Information

Received certificate twice, for being CSR of the month out of the whole center twice within my tenure at Safelite Solutions.

Received several kudos pins for providing above and beyond customer service to clients.

I was utilized as support staff for the call center floor while management attended weekly meetings.

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School Attended

  • Kirkwood Community College
  • John F Kennedy High School

Job Titles Held:

  • Recruiter
  • Senior Customer Service Representative
  • Home Childcare Provider
  • Volunteer


  • No Degree
  • High School Diploma

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