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recruiter administrative assistance marketing resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

CAREER OVERVIEW / OBJECTIVE Customer service professional with extensive experience with the following; inbound calls, billing questions, cross-selling, problem resolution, out-bound calls to existing, and previous customers to sell products, and enrollment in additional services. My strengths include strong customer service focus, initiative, ability and willingness to take ownership of a customer’s issues, and strive to provide solutions for correction and customer satisfaction. Always seeking to exceed set expectations, and providing efficiency in a multifaceted/high pressured environment.

PROFESSIONAL SUMMARY Ambitious Administrative office Marketing assistant optimizing campaign performance to drive business success. Devoted market surveyor with established record of measurable customer engagement, coordinating lead generating campaigns and achieving notable revenue results. Results-driven Customer service bringing progressive background in positive environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

Precise and organized with extensive knowledge of Microsoft outlook offices and excel use. Committed to quality organization and office management with solutions-oriented problem-solving capabilities. Proven history of modernizing offices and enhancing overall productivity.

Accomplishments
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
Skills
  • Problem Solving
  • Customer Service
  • Team Collaboration
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Office Equipment Operation
  • Appointment Coordination
  • Labor Relations
  • Workers' Compensation Knowledge
  • Meeting Planning
  • Advanced MS Office Suite Knowledge
  • Excel Spreadsheets
Work History
Recruiter /Administrative Assistance Marketing , 10/2018 to Current
Unitedhealth Group Inc.Winchester, VA,
  • Computer Proficiency
  • Microsoft Office Suite
  • Decision Making
  • Customer Complaint Resolution
  • Team Leadership
  • Email Marketing
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Maintained staff directory and company policy handbook for human resources department.
SENIOR CUSTOMER SERVICE REPRESENTATIVE, 04/2005 to 09/2018
NICOR GasCity, STATE,
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Followed up with customers regularly via phone and email to obtain payments and schedule services
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing
  • Took cash and credit card payments via phone, in person and through email.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Leveraged consistent, successful strategies to meet and exceed performance goals.
  • Reduced average call time Number% with optimal call control and proper use of internal knowledge bases.
  • Completed Number inbound and outbound sales calls each day to boost company's monthly revenue Number%.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
Clinical Staff Liaison, 09/2002 to 03/2005
VNA Health CenterCity, STATE,
  • Made appointments for patients, assisted patients with dental referrals, answered phones, performed patient intakes, preparation of patient charts, data entry, receptionist duties and language translation, meet patients one-on-one basis and schedule appointment for pregnant mothers for WIC assistance, reviewed charts to ensure all children and infants were up to date with their immunization and organization of patent's primary physician assignment.
  • Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
  • Stayed current with health system initiatives and incorporated evidence-based practice and research into care routine.
  • Used Software to track patient status, treatments and outcomes while maintaining complete data confidentiality in compliance with HIPAA regulations.
  • Educated family members and caregivers on patient care instructions.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Was a Clinical Liaison for the Visiting Nurse Association as well as Women Infant Clinic intake departments. Made sure that Mom’s and infants had the medical card insurance coverages.
Education
Basic Courses: , Expected in to Waubonsee Community College - Sugar Grove, IL
GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Waubonsee Community College

Job Titles Held:

  • Recruiter /Administrative Assistance Marketing
  • SENIOR CUSTOMER SERVICE REPRESENTATIVE
  • Clinical Staff Liaison

Degrees

  • Basic Courses

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