Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Microsoft Word, Excel, PowerPoint , Outlook, PeopleSoft, Oracle, ADP (EV2) HRMS System, Lotus Notes, and Baan ERP system.
Recruiter, 05/2012 to 01/2012
Fast Enterprises, ,
  • Responsible for supporting the recruiting efforts and hiring employees for production and skilled trade positions.
  • This has been accomplished by administering creative sourcing and recruitment strategies and programs that support the business initiatives.
  • Full cycle recruiting that included scheduling interviews, candidate tracking, requisition tracking, background investigations, reference checks, and the offer stage including actual offer and offer letters.
  • Conducted phone interviews to determine the best candidates to meet with the hiring managers.
  • Provided interview questions to hiring managers to ensure the hiring managers are using legal and fact finding interview questions.
  • Utilize creative methods and techniques to source, identify and recruit quality candidates for open positions.
  • Close out positions and complete on-boarding process/paperwork for new hires and transfers.
  • Partnered with hiring managers to develop recruiting strategies, identify sourcing methods, and create staffing plans.
  • Assumed additional responsibilities and performed special projects as needed to support the business.
Benefit Specialist, 01/2011 to 04/2012
, ,
  • Provided Human Resources customer service and support to internal customers as it relates to employee benefits including FMLA, employee benefits and leave of absences.
  • Provide first line excellence in service to internal customers by building productive relationships and taking responsibility for customer satisfaction.
  • Administers the Leave of Absence/FMLA process and provides case management to effectively and proactively manage leave of absences.
  • Utilizes Oracle and Kronos to determine FMLA eligibility.
  • Determines the implication of the leave of absence to employee benefits and provides timely communication to the employee.
  • Utilizes Oracle reports to determine leave status, FMLA exhaustion and return to work dates.
  • Accurately input leave data in Oracle.
  • Utilizes FMLA regulations and company policy to determine FMLA/Military and leave of absence eligibility.
  • Provides communication to employee, managers and Human Resource managers regard FMLA status, including approvals, denials and FMLA exhaustion.
  • Assists with department projects such as orientation, open enrollment and various wellness programs.
HRSC Leave Specialist II, 11/2004 to 07/2011
Arthur J Gallagher & Co., ,
  • Full ownership and accountability for managing a variety of leave of absence cases, including, Short Term Disability, Continuous and Intermittent FMLA, Personal, Military and Worker's Compensation for exempt and non exempt employees.
  • Serves as a single point of contact for employees, managers and HR managers to ensure accurate and timely communication regarding leave of absence details.
  • Including company HR /procedures, LOA and FMLA policies/procedures including state and federal specific regulations.
  • Efficiently manage case load of approximately 180 leave of absence files, utilizing time management and ability to prioritize.
  • Manage benefit changes and payroll for employees on leave of absence utilizing Peoplesoft.
  • Independently makes decisions on short term disability approvals and denials by securing medical documentation from health care providers.
  • Consults with leadership and medical experts as necessary.
  • Interprets all documentation pertaining to LOA and the resulting implications to payroll, benefits and employment status, and informs the employee as necessary.
  • Interacts with other departments, both internal and external to the company, including the investigation of fraudulent activities.
  • Other departments include, Corporate Legal, Corporate Payroll, and Aetna.
  • Participates in project work to accomplish organizational goals, develop professional skills and enhance overall work experience.
  • Worked as a team member on the documentation task force to improve documentation and processes regarding LOA cases.
  • Implemented departmental reward and recognition program, to include manager and peer to peer recognition.
Human Resources Coordinator, 04/1998 to 11/2004
Iridium Satellite Llc, ,
  • Responsible for providing administrative support to the Human Resource department to ensure the accuracy and integrity of the HR data for all employee transactions.
  • Provides HR information and support to the employee population as well as responding to inquiries regarding Company policies, procedures and health and welfare benefits.
  • Direct contact for third party administrators for worker's compensation and unemployment compensation.
  • Coordinated new hire orientation program to include a timeline orientation for all employees.
  • The program was designed to energize and motivate employees while creating a planned culture to accelerate productivity and teamwork.
  • Assists recruiting department to fill open positions by reviewing open positions and contacting hiring managers to determine the specifications of the position.
  • Assists with determining when the position should be posted on specific job boards, associations or newspapers.
  • Review resumes and coordinate interview schedules for open positions.
  • Conducts phone screens, interviews, panel interviews and exit interviews.
  • Processed and tracked personnel requisitions utilizing HRIS system via Access.
  • Administered background screenings for final candidates.
  • Compiled and analyzed exit interview data for presentation to Senior Executive staff members.
  • Provide administrative support to the Director of Human Resources by creating presentations, reports and correspondence as necessary.
  • Assisted in streamlining the new hire process to expedite the set up of email, voicemail and computers for newly hired employees.
  • Maintain HRIS database for all employee transactions, including, hires, terminations, status changes and performance evaluations.
  • Works closely with payroll department to ensure accuracy and timeliness of all compensation actions.
  • Process, track and administer LOA's, which include STD, LTD and FMLA.
  • Process, track and administer claims for Worker's Compensation.
  • Provide support for the Unemployment Cost Management Program acting as liaison between the company and unemployment vendor.
  • Monitor and update forms for the HR web site.
  • Coordinates and prepares correspondence for Reduction's in Force including the preparation of severance packages and the OWBPA (Older Worker's Benefit Protection Act) reports for specific client groups.
  • Provide reports for management utilizing HRIS via ADP & Access.
Associate of Arts degree: , Expected in
Cuyahoga Community College - Cleveland, OH
Sky Insurance, Compliance Check Workshops Family & Medical Leave Act EEOC Sexual Harassment Employee Manual Workshop : , Expected in
- ,
administrative support, ADP, Baan, benefits, case management, client, customer satisfaction, customer service, database, documentation, email, ERP, forms, hiring, HRIS, Human Resource, Human Resources, HR, Insurance, Kronos, leadership, Legal, letters, Lotus Notes, Director, managing, Access, Excel, Outlook, PowerPoint, Microsoft Word, Works, newspapers, Oracle, organizational, Payroll, PeopleSoft, personnel, policies, presentations, processes, quality, recruiting, recruitment, scheduling, staffing, teamwork, phone, time management, web site, Workshops

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School Attended

  • Cuyahoga Community College

Job Titles Held:

  • Recruiter
  • Benefit Specialist
  • HRSC Leave Specialist II
  • Human Resources Coordinator


  • Associate of Arts degree
  • Sky Insurance, Compliance Check Workshops Family & Medical Leave Act EEOC Sexual Harassment Employee Manual Workshop

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