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Recruiter Resume Example

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RECRUITER
Summary

Resourceful and adaptable Manager with over 15 years of experience in scheduling, staff training, recruiting, escalations, sales, protocol development, customer relationship management (CRM) and process improvements. Customer- focused leader seeking to leverage background in the areas of management, computer applications, customer service, recruiting, sales, marketing, business administration, staff training and development.

Skills
  • Enhanced leadership and interpersonal skills
  • Training and development
  • Business development
  • Marketing
  • Analytical skills
  • Strong work ethic
  • Computer skills
  • Self starter
  • Account management
  • Recruiting
  • Project management
  • Quality Assurance
  • Escalations
  • Client/Vendor relations
  • Creative problem solver
  • Critical thinking
  • Excellent customer service
  • Detail oriented
  • Team building
  • Mentoring
  • Microsoft office
  • Sales
Experience
Recruiter | 09/2019 to CurrentClass A Recruiting - Atlanta, GA
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
  • Facilitated successful recruitment process to source proven candidates in alignment with companies employment goals.
  • Worked with job boards such as Zip Recruiter and Indeed to advertising vacancies.
Marketing Executive | 02/2017 to CurrentMelaleuca Inc. - Idaho Falls, ID
  • Optimized marketing approaches to capitalize on new market trends and capture new customer groups.
  • Updated web pages and social media profiles with engaging and current content.
  • Refer customers to Melaleuca, educate customers on Melaleuca products and help them set up shopping accounts.
Customer Care Supervisor/Cable Account Manager | 09/2010 to 02/2017Allconnect - Atlanta, GA
  • Provide supervision and development and opportunities for associates in the facility by selecting, training, mentoring, assigning duties, providing recognition and ensuring diversity awareness.
  • Leading a high performance team with a proven ability to handle complex responsibilities in a fast-paced environment through strong interpersonal and analytical skills with excellent ability to concurrently manage responsibilities, while meeting rigorous performance standards and deadlines.
  • Provide annual reviews, goals and objectives for employees.
  • Monitor Associates calls and coach and develop for improvement.
  • Model, enforce, provide direction and guidance to Associates on proper customer service approaches and techniques to ensure customers needs, complaints and issues are successfully resolved within Company guidelines and standards.
  • Manage attendance and schedule adherence.
  • Managed accounts such as Cox Comm, Charter Comm, Mediacom Comm and Armstrong Cable and maintained SLA and completion goals for each account.
  • Research, compile and analyze data for monthly KPI reports.
  • Worked with providers/partners on resolving system issues, new product training, issues surrounding breakage and finding solutions.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Identified individual development needs with appropriate training.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Effective liaison between customers and internal departments.
DOE Specialist/Telco Team Lead/Business Development Assistant | 02/2008 to 08/2010Allconnect - Atlanta, GA
  • Maintain breakage and error forms to promote accurate QA performance levels.
  • Perform error analysis to help improve overall order entry process.
  • Handles customer inquiries, complaints and service requests.
  • Worked with Progress Energy, Reliant and Xcel Energy managing pilot roadmap.
  • Responsible for Drafting the statement of work.
  • Train and launch new pilots in the Lab.
  • Research, compile and analyze data for monthly reports.
  • Managing the call calculator report and investigate/analyze reason for non-buyers.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Recommended operational improvements based on tracking and analysis.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
Sales/Innovation Specialist | 12/2006 to 02/2008Allconnect - Atlanta, GA
  • Assisted customers with relocating and establishing services for their homes.
  • Increased revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
  • Examine and implement new products, services, and processes based on evaluations.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
Education and Training
Quinsigamond Community College - - Worcester, MA | AssociateBusiness Administration And Computer Programming, 05/2006

GPA: 3.6, Deans List

Additional Information
  • Merit List , Numerous Customer Service Awards, Hall of Fame Award, Diamond Club Awards, Numerous Top 10 Awards
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Resume Overview

Companies Worked For:

  • Class A Recruiting
  • Melaleuca Inc.
  • Allconnect

School Attended

  • Quinsigamond Community College

Job Titles Held:

  • Recruiter
  • Marketing Executive
  • Customer Care Supervisor/Cable Account Manager
  • DOE Specialist/Telco Team Lead/Business Development Assistant
  • Sales/Innovation Specialist

Degrees

  • Quinsigamond Community College - Worcester, MA | Associate

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