Recruiter Resume Example
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RECRUITER
Summary
Resourceful and adaptable Manager with over 15 years of experience in scheduling, staff training, recruiting, escalations, sales, protocol development, customer relationship management (CRM) and process improvements. Customer- focused leader seeking to leverage background in the areas of management, computer applications, customer service, recruiting, sales, marketing, business administration, staff training and development.
Skills
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Experience
Recruiter | 09/2019 to CurrentOrix - New York , NY
- Sorted job applications, vetted candidates and recommended individuals for key positions.
- Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
- Facilitated successful recruitment process to source proven candidates in alignment with companies employment goals.
- Worked with job boards such as Zip Recruiter and Indeed to advertising vacancies.
Marketing Executive | 02/2017 to CurrentGamesys - Stockholm , ME
- Optimized marketing approaches to capitalize on new market trends and capture new customer groups.
- Updated web pages and social media profiles with engaging and current content.
- Refer customers to Melaleuca, educate customers on Melaleuca products and help them set up shopping accounts.
Customer Care Supervisor/Cable Account Manager | 09/2010 to 02/2017Allconnect - City , STATE
- Provide supervision and development and opportunities for associates in the facility by selecting, training, mentoring, assigning duties, providing recognition and ensuring diversity awareness.
- Leading a high performance team with a proven ability to handle complex responsibilities in a fast-paced environment through strong interpersonal and analytical skills with excellent ability to concurrently manage responsibilities, while meeting rigorous performance standards and deadlines.
- Provide annual reviews, goals and objectives for employees.
- Monitor Associates calls and coach and develop for improvement.
- Model, enforce, provide direction and guidance to Associates on proper customer service approaches and techniques to ensure customers needs, complaints and issues are successfully resolved within Company guidelines and standards.
- Manage attendance and schedule adherence.
- Managed accounts such as Cox Comm, Charter Comm, Mediacom Comm and Armstrong Cable and maintained SLA and completion goals for each account.
- Research, compile and analyze data for monthly KPI reports.
- Worked with providers/partners on resolving system issues, new product training, issues surrounding breakage and finding solutions.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Facilitated inter-departmental communication to effectively provide customer support.
- Provided accurate, specific and timely performance feedback for CSRs.
- Identified individual development needs with appropriate training.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Effective liaison between customers and internal departments.
DOE Specialist/Telco Team Lead/Business Development Assistant | 02/2008 to 08/2010Allconnect - City , STATE
- Maintain breakage and error forms to promote accurate QA performance levels.
- Perform error analysis to help improve overall order entry process.
- Handles customer inquiries, complaints and service requests.
- Worked with Progress Energy, Reliant and Xcel Energy managing pilot roadmap.
- Responsible for Drafting the statement of work.
- Train and launch new pilots in the Lab.
- Research, compile and analyze data for monthly reports.
- Managing the call calculator report and investigate/analyze reason for non-buyers.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Met all customer call guidelines including service levels, handle time and productivity.
- Recommended operational improvements based on tracking and analysis.
- Documented business processes and analyzed procedures to see that they would meet changing business needs.
Sales/Innovation Specialist | 12/2006 to 02/2008Allconnect - City , STATE
- Assisted customers with relocating and establishing services for their homes.
- Increased revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
- Examine and implement new products, services, and processes based on evaluations.
- Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
Education and Training
Quinsigamond Community College - - City | AssociateBusiness Administration And Computer Programming, 05/2006
GPA: 3.6, Deans List
Additional Information
- Merit List , Numerous Customer Service Awards, Hall of Fame Award, Diamond Club Awards, Numerous Top 10 Awards
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Resume Overview
School Attended
- Quinsigamond Community College
Job Titles Held:
- Recruiter
- Marketing Executive
- Customer Care Supervisor/Cable Account Manager
- DOE Specialist/Telco Team Lead/Business Development Assistant
- Sales/Innovation Specialist
Degrees
- Quinsigamond Community College - City | Associate
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