AREA DIRECTOR / MULTI-UNIT SUPERVISOR Strategic Planning & Execution / New Product Development / Market & Business Development / Quality Assurance Key Business Metrics / P&L Oversight / Budgeting & Forecasting / Training / Corporate Branding / Relationship Building “I believe in asking the important questions: Is there another way…..? What if…..? Why can’t we…..? Success doesn’t come from just spending more money; it comes from taking a fresh approach to what you already have. That’s how you grow revenues and stakeholder value.” Seasoned multi-unit manager and change agent with 18 years of progressive experience and proven ability to provide owners and operators with the direction, counsel, coaching, and assistance necessary to improve sales, profits, and operating standards. Mentored 1,000+ managers and opened 45+ restaurants throughout career. Will bring a fresh approach, a curious mind, a knack for asking the important questions, and the ability to create meaningful, productive relationships with franchise contacts. — Proven ability to assist owners and operators increase sales and service standards and decrease operational expenses by coaching them on how to effectively operate their units. — Demonstrated ability to diagnose barriers impacting performance and to assist with developing business plans that maximize improvement. — History of delivering results, influencing decisions, and providing solid advice to business owners. Track record of meeting operational goals and standards, building sales, and maximizing profits. — Talent for working with people from diverse cultures and backgrounds in fast-paced, challenging, and highly competitive environments; strong oral and written communication skills. — Strong understanding of P&L statements, budgets, and controllable costs. Proficiency in MS Office, Excel, and PowerPoint.
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- I specialized in the direct placement and recruiting for Franchises, Restaurants, Hotels, Resorts, Casinos and other hospitality businesses across the united states.
- My passion was to match great candidates with the best restaurant and hotel brands for positions including operations, finance, corporate and executive levels.
- I worked with candidates and clients as a true partner, providing extensive support to find the right fit for both sides.
- Goodwin recruiting works with over 1,000 of the top national, regional and local hospitality brands.
- Challenged with turning around a market whose stores were underperforming in terms of sales, expenses, and operational performance.
- Area had no direct supervision for over 12 months.
- Report to Franchise Business Director.
- Transformed area into the top 20% out of 35 regions in the US and grew sales from $75 million to $95 million, leading the country in retail sales growth (over 7%) for the last three years.
- Operations: Transformed area from a 1.9 Star to a 3.1 Star rating for overall operations by developing and nurturing productive relationships with partners, helping them grow their businesses, and educating them on the brand’s operational procedures.
- Business Revie Help each franchisee grow top-line sales by conducting quarterly business reviews; review overall market share and service metrics and identify local marketing opportunities.
- Store Inspections: Conduct and share results of unannounced store inspections; if results fall below a 3 Star, put franchisee in default of contract and give him/her 48 hours to develop an action plan and 30 days to implement plan before another inspection.
- Store/Franchise Growth: Grew territory from 77 to 95 stores and from 14 to 17 franchise partners.
- Ranking: Currently rank #3 in the country and #1 on the East Coast in Domino’s Measures of Success (MOS) for Franchise Business Consultants; measures consist of current sales, two-year sales trends, net store growth, and operations.
- New Hires: Recruited, onboarded, and mentored five new Franchise Business Consultants over the last two years.
- Training: Helped teach Domino’s pizza prep classes at the home office for team members new to the business.
- Led the planning, tracking, and analysis of the operation of seven buffet-styled locations with 450+ employees and $25 million in annual sales.
- Managed budgets, forecasting, cost-of-goods sold, operational expenses (R&M), and routine QA inspections.
- Operational Analysis: Identified areas for improvement in all locations by conducting an operational analysis.
- Sales Increase: Increased sales by launching local-store marketing programs and implementing service standards.
- Waste Improvement: Controlled production and minimized wasted by introducing an FPA (food production assistant).
- Guest Satisfaction: Improved overall satisfaction scores more than 80% by implementing a hospitality workshop for employees.
- Headed daily operations for 21 locations in 19 states as well as 20 in Mexico with annual sales of $120 million.
- Ensured high OSAT scores and increased annual sales and EBITDA.
- Quality Assurance: Ensured QA requirements were met by scheduling annual drop-in QA inspections for all units and spearheading development of QA competencies.
- Business Projects: Worked with department heads on new business projects, stadiums, convention centers, and kiosks.
- Compliance: Optimized efficiency and increased store productivity by ensuring compliance with corporate standards.
- New Product Development: Participated on the R&D team that developed new products and recipes.
- Store Rollouts: Played an instrumental role in the planning of the rollout of targeted stores and liaised with franchise investors.
- Launched 15 new franchise stores.
- Training: Spearheaded the development of the MIT training program; updated training materials, systems, and programs.
- Conducted informative training webinars and participated in quarterly meetings for P&L statements.
- Program Monitoring: Appointed monitor for the Station Certification Program.
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School Attended
- University of West Georgia
Job Titles Held:
- Recruiter
- Area Manager
- Area Director
- General Manager, Regional Training Manager & Senior Kitchen Manager
Degrees
- Associate of Arts
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