Primary Education TeacherEscuela Normal Juan Demostenes ArosemenaCityEducation, 12/1995
Associate of ArtsCollege Of Lake CountyCity,State,08/2017
Bachelor of PsychologyUniversity Of Illinois At SpringfieldCity,State,Psychology, 12/2020
Company NameRecruit Presentation Specialist | City, State11/2014 to 12/2015
Prepare and present comprehensive presentations to recruits during recruit training and their in-processing phase.
Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Prepare membership packets, collect and edit account information, open accounts, establish direct deposits, and process credit card applications and certificates
• Respond to inquiries regarding Navy Federal products, services, and membership eligibility
• Identify, resolve, and/or coordinate resolution of issues that occur during membership activities (e.g., automated systems and vendor supply problems)
• Support branch financial briefs and member acquisition events
• Perform platform banking functions – Moderately Complex/Varied
• Understand member needs, provide unparalleled quality service and respond quickly and accurately to member requests for information, follow up and problem solving - Considerable Impact
• Initiate fee adjustments and/or other monetary incentives for members within scope of authority
• Counsel current and prospective members about Navy Federal's products and services
• Ensure cash and other negotiable instruments are handled properly
• Identify patterns of activity indicating possible fraud or account abuse
• Understand and comply with federal and other regulations relating to financial products and services
• Maintain and communicate current knowledge of Navy Federal products/services, security updates, fraud alerts, policies, procedures, marketing initiatives, etc.
• Maintain team training programs and materials ensuring they are kept current
• Provide functional/operational support to the branch/division as business needs and workload dictates
• Perform other duties as assigned
Company NameSpanish Teacher/ESL Teacher | City, State08/2013 to 11/2014
Compiled multidimensional cultural and educational resources for students to expand knowledge of key topics beyond classroom limitations.
Developed class learning plans to meet all district and statement requirements for instruction.
Conducted quarterly assessments to determine progress and establish updated learning goals.
Developed language acquisition curriculum based in speaking, reading, writing and auditory understanding of English.
Integrated technology into classroom settings to engage students and diversify instruction.
Instructed students using advanced methods to read, write and speak Spanish and English languages.
Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
Worked one-on-one with students to create individualized lesson plans to increase progress.
Planned interactive theme days for students to highlight culture of Spanish-speaking countries.
Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
Established and enforced clear class objectives and requirements to promote consistent education for all students.
Conducted formative assessments to evaluate student mastery of standards and learning outcomes.
Gathered real-time data through traditional assessments with quizzes, exams and essays.
Developed language resources to support and supplement instructional activities.
Individualized lesson plans to meet each student's academic level.
Supported authentic, differentiated and rigorous educational experiences for over fifteen students.
Administered positive and prompt feedback on student progress for self-monitoring.
Created safe and inclusive classroom environment to promote positive learning experience for youth with diverse backgrounds.
Assessed student performance, behavior and social development and devised improvement strategies for struggling children.
Organized materials for daily instruction in compliance with national academic standards.
Facilitated alternative assessments with project-based learning activities such as unit projects, portfolios and class presentations.
Company NameHead Start Teacher's Assistant | City, State02/2012 to 07/2013
Cultivated positive rapport with students, faculty and parents.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Organized and led activities to promote physical, mental and social development.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Distributed quarterly progress assessments and milestone reports to each parent.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Taught children foundational skills such as colors, shapes and letters.
Assisted students with caring for personal hygiene requirements.
Offered personalized support and tutoring to help each student excel.
Developed appropriate youth curriculum in alignment with cultural and developmental needs.
Employed traditional and modern educational strategies and techniques.
Stuck to daily routines to help children feel comfortable and promote development.
Maintained daily records of individual activities, behaviors, meals and naps.
Promoted good behaviors by using positive reinforcement methods.
Advised and mentored faculty and supported program leaders.
Employed traditional and modern educational techniques and strategies, resulting in enhanced language, cognition, memory development and perceptual-motor skills.
Managed schedule of group activities, special events and class field trips.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Managed all transition and literacy services.
Company NameMember Service Representative | City, State01/2003 to 02/2010
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
Liaised between patrons, store personnel and internal departments.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Assisted in maintaining accurate records by verifying and updating member account information.
Offered exceptional customer service to differentiate and promote company brand.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Evaluated customer account information to assess current issues and determine potential solutions.
Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Communicated information to customers about product quality, value and style.
Kept member service area clean and neat with well-stocked supplies and fliers.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
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Escuela Normal Juan Demostenes Arosemena
College Of Lake County
University Of Illinois At Springfield
Job Titles Held:
Recruit Presentation Specialist
Spanish Teacher/ESL Teacher
Head Start Teacher's Assistant
Member Service Representative
Primary Education Teacher Associate of Arts Bachelor of Psychology
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