Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Accomplished manager offering extensive experience in all facets of accounts payable, accounts receivable, payroll and financial reporting. Highly skilled at analyzing information and identifying areas of improvement aimed at increasing profitability. Dedicated to helping businesses reduce operating expenditures and maximize revenue.

Skills
  • FDCPA
  • Collections best practices
  • Call center background
  • Accounting systems
  • Payment acceptance
  • Scripted conversations
  • Performance improvement techniques
  • Persuasion strategies
  • Payment management
  • Credit and collections
  • Billing dispute resolution
  • Investigative research
Experience
Fiscal Specialist II, 11/2021 to Current
EnersysAllentown, PA,

Judgement and Auditing-Blake Group

  • Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy.
  • Communicated status of assigned responsibilities to management.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Assisted with projects and responsibilities to foster relationships with internal departments.
  • Researched and responded to customer and inquiries.
  • Contributed to outline and direction for employee project teams.
Recovery Specialist Lead, 03/2020 to 02/2021
Embark TrucksSan Francisco, CA,
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Located debtors by utilizing skip tracking and other strategies.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of skill and determination.
  • Met and exceeded requirements for daily calls by contact volume.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Oversaw disputes resolution and reconciliation for multiple client accounts.
  • Manage and maintain a team in achieving goals and productivity
Team Manager , 12/2019 to 03/2020
Performant Recovery Inc.City, STATE,
  • Solved problems, handled escalated issues and mitigated risks.
  • Oversaw daily workloads and workflow for smooth operations.
  • Delegated work assignments and prioritized tasks.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Supervised and monitored team productivity by observing daily activities.
  • Initiated training sessions and coached employees to develop effective staff.
  • Drove staff performance by creating incentives and positive work atmosphere.
  • Coordinated and encouraged professional development among direct reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Cross-trained in every store role to maximize operational knowledge.
  • Coordinated work schedules and distributed tasks to 30-40 employees in my department.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Reviewed employee performance every day and delivered constructive feedback to improve weaknesses.
  • Supervised 30-40 collectors customer service calls per week to track support issues and improve operating procedures.
  • Met with each associate to establish realistic monthly sales goals.
  • Led staff meetings for team of 30 to communicate daily directives.
Recovery Specialist Lead, 07/2013 to 12/2019
Performant Recovery IncCity, STATE,
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Located debtors by utilizing skip tracking and other strategies.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives.
  • Met and exceeded requirements for daily calls.
  • Accepted and processed customer payments and applied toward account balances.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Office Manager, 04/2004 to 06/2013
Les Schwab Tire CenterCity, STATE,
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Acted as initial contact in addressing customer concerns.
  • Built trusting relationships with customers by making personal connections.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Processed orders through company system and coordinated product deliveries.
  • Prepared cash deposits daily.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Acted as point of contact for internal and external customers across departments.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Education and Training
High School Diploma: , Expected in
Grants Pass High School - Grants Pass, OR
GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new training that significantly impacted efficiency and improved operations.
  • Exceeded goals, production and compliance earning recognition from upper management and financial reward.
  • Promoted to Lead and Team manager due to performance and Compliance that achieved.
  • Awarded RSU stock based on high performance, compliance and attendance
  • Awarded top performer multiple times

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Resume Overview

School Attended

  • Grants Pass High School

Job Titles Held:

  • Fiscal Specialist II
  • Recovery Specialist Lead
  • Team Manager
  • Recovery Specialist Lead
  • Office Manager

Degrees

  • High School Diploma

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