recovery specialist resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

In my career my greatest strengths have been my ability is to persuade, negotiate, and motivate. With over fifteen year's experience, and strong track record of collection management, I have assisted in the recovery of millions from outstanding balances. Successful history of developing and strengthening teams and or departments, to enhance receivables. Advanced problem solving skills, with the insight to clarify, and resolve complicated issues

  • Investigative tools
  • Asset location
  • Documentation abilities
  • Settlement negotiation
  • Critical thinking
  • MS Office
  • Communication
Recovery Specialist, 07/2017 to Current
ChimesMedica, PA,

Contact delinquent charged off members (customers) regarding their loans by phone, mail, and email; take appropriate action to cure the full balance by payment plan or settlement.

Conduct and manage skip trace efforts to locate members, both pre-charge-off and post-charge-off. Educate our members by providing lending information and support services. Analyze financial situations of delinquent borrowers; make recommendations to assign to outside third party agencies for further collections and possible judgments. Provide meaningful, careful, focused, and ethical lending solutions. Responsible for managing the third Party Collection process, agency performance, and agency relationships. Assists and reviews loans with underwriting to identify if a member can have additional lending services with us. Assists in the release of vehicle titles through dealer track once the account has been verified as paid in full or settled. Create and implement forward flow process for all charged-off accounts. (1st Placement, 2nd Placement, Sell). Conduct 3rd Party Agency compliance and performance audits on a quarterly and annual basis (remote and on-site).

Ensure Audit Reports and findings are documented, stored, and any corrective and follow-up action is taken. Maintain accurate and complete files, collection notes and reports on all collection and recovery activity. Inform management of trends in loan underwriting contributing to delinquent/charged-off loans. Adhere to Credit Union policies and all relevant regulations in connection with collection activity. Update member credit reports accordingly, with correct codes due to settlements or paid in full. Maintain knowledge of any regulatory and compliance changes, and remain educated on FDCPA, UDAAP, and CFPB. Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements. Display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of overall team goals.

Collections Specialist, 02/2015 to 04/2016
Benefitmall Inc.West Conshohocken, PA,

Worked with borrowers to resolve defaulted or delinquent federal student loans by negotiating reasonable payment options. Managed a file of approximately five hundred to one thousand borrower accounts . Notated, accurate and detailed notes, and updated account statuses, and borrower information as needed. Maintained consistent contact with borrowers, assuring a professional and positive customer service experience. Highlighted to the borrowers the benefits of getting out of debt, while educating them as to the consequences of leaving the debt unresolved. Proficiency with various Internet resources used to locate borrowers. Accurint, TLO, Facebook.

General Manager, 06/2003 to 08/2015
Restaurant Technologies, IncSharonville, OH,

Supervised the collection group ensuring adherence of policies, procedures, and FDCPA laws. Represented company with professional and ethical work standards consistent with the mission and management policy of the company. Reported department problems and issues on an ongoing basis and communicated all policy, process, and protocol change to staff. Handled all complaint calls for the collection department. Followed progressive discipline plan as outlined in company handbook and document non-performing behaviors. Trained and coached collection telephone technique and talk-offs. Fielded staff questions. Performed manual queue audits for all assigned employee. Reviewed daily collections group work flow for efficiency and effectiveness. Ensured customers were contacted in a pleasant, professional, and efficient manner. Contacted account holders of delinquent accounts to collect up-to date payment or work out a schedule of repayment. Set & consistently achieved monthly individual and group collection goals. Planned weekly collection staff meetings to discuss improving process ideas. Responsible for reporting attendance and setting group schedules for proper floor coverage. Provided a positive work atmosphere for the collections team and department.

Executive Director, 01/2001 to 06/2003
Pyramid HealthcarePottstown, PA,

Managed a call center consisting of eighty two employees, including seventy five collectors, five collection managers, one collector training manager and an assistant.
Coordinated all daily administration.
Oversaw daily office operations.
Developed and implemented new collection strategies to motivate the office ( contests, additional training, group leaders) Evaluate and promote employees into management positions.
Facilitated weekly collection manager meetings.

Education and Training
High School Diploma: , Expected in 06/1991
Hyde Park High Schoool - Hyde Park, MA,

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Resume Overview

School Attended

  • Hyde Park High Schoool

Job Titles Held:

  • Recovery Specialist
  • Collections Specialist
  • General Manager
  • Executive Director


  • High School Diploma

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