Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

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  • Compassionate and caring Recovery Advocate and Care-giver with 10+ years of experience in social and medical environments. Extremely skilled at building trust and rapport with diverse individuals to promote client honesty and growth during recovery processes
  • Results-driven Waitress with 7+ years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Extensive wine, beer, and cocktail knowledge. Reliable team player looking to find my team.
Skills
  • Basic math
  • Clearing tables
  • Glass washing
  • Supply replenishment
  • Facility Cleaning
  • Crisis management
  • Defining treatment objectives
  • Communication
  • Work ethic
  • Leadership
  • Critical thinking
  • Project planning
  • Activity Planning
  • Behavior Management
  • Giving medicines as appropriate
  • Responsible driver
  • Emotionally supportive
  • Educational support
  • Enrichment activities
  • First aid and CPR certified
  • Child psychology knowledge
  • People skills
  • Social integration
Experience
04/2021 to 07/2021
Recovery Specialist Copperpoint Phoenix, AZ,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Wrote and maintained a consistent schedule amongst the patients
  • Defensively avoided conflict or agitation by means of encouragement, strength reminders, and separating the patient from the triggering source.
  • Learned how to build rapport with difficult patients and gain their trust and respect.
  • Maintained a healthy relationship with staff and patients alike.
  • Implemented personalized treatment plans and monitored progress.
  • Counseled individuals, families and groups as part of recovery process.
  • Attended treatment meetings to outline and review plans.
  • Put together list of applicable resources and helped secure necessary referrals.
  • Provided court testimony detailing client behaviors, treatment plans and progress according to objectives.
07/2019 to 12/2019
Waitress Hilton Worldwide Ithaca, NY,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Increased sales of high margin menu items through effective upselling.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
07/2014 to 11/2017
Barback/Bartender Hilton Worldwide Nashville, TN,
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Replenished bar glasses, garnishes and condiments.
  • Took food and drinks to bar and table customers.
  • Trained staff, oversaw operations and resolved issues to enhance customer service.
  • Collected and processed payments via cash and credit card.
  • Stayed up to date on full bar menu and developed extensive mixology knowledge.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
02/2014 to 12/2015
Waitress Jake's Burgers & Beer City, STATE,

This was my first job, working as a hostess and a waitress. I learned a lot about this field- but I had to resign considering they were shutting down the current location and relocating to a new location, and commute would've been too far for me as a 17 year old.

  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
Education and Training
Expected in 04/2021
GED:
GED.com - Online,
GPA:

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School Attended

  • GED.com

Job Titles Held:

  • Recovery Specialist
  • Waitress
  • Barback/Bartender
  • Waitress

Degrees

  • GED

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