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recovery specialist resume example with 13 years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused Assistant Manager offers more than 15 years of retail management and sales experience. Talented in increasing profits through successful sales training and revitalization efforts in underperforming areas. Committed to boosting team morale and driving sales.

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits.

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Skills
  • Investigative tools
  • Settlement negotiation
  • Organizational skills
  • Basic math
  • Good work ethic
  • Decision-making
  • Customer Rapport
  • Staff Training and Development
  • Performance Evaluations
  • Managing Operations and Efficiency
  • Verbal and Written Communication
  • Problem Resolution
  • Team Leadership
  • Goal Setting
  • Customer Relations
  • Time Management
Experience
12/2017 to 07/2020 Recovery Specialist Merakey | Falls, OH,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Collected payments over telephone, established repayment plans and prepared wire transfers.
  • Established solid record of maintaining consistent performance and quality levels.
  • Managed approximately 300 inbound and outbound calls per shift focused on obtaining required funds.
04/2013 to 07/2017 Assistant Front End Manager Weis Markets, Inc. | Pennsburg, PA,
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Delegated work to 8-10 employees based on shift requirements, individual strengths and unique training.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
02/2009 to 04/2013 Assistant Manager Infosys Ltd | El Dorado, CA,
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Worked closely with store manager to maintain day-to-day operations.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Collaborated with staff to maximize customer satisfaction and streamline procedures.
  • Handled responsibilities successfully upon manager's absence.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
01/2007 to 01/2009 Assistant Manager Infosys Ltd | El Segundo, CA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Handled responsibilities successfully upon manager's absence.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Worked closely with store manager to maintain day-to-day operations.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Education and Training
Expected in 05/2005 High School Diploma | Texas High School, Texarkana, TX GPA:

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Resume Overview

School Attended

  • Texas High School

Job Titles Held:

  • Recovery Specialist
  • Assistant Front End Manager
  • Assistant Manager
  • Assistant Manager

Degrees

  • High School Diploma

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