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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Highly competent psychology major with experiences assisting disabled children and young adults with social skills and time management. Utilizes effective communication, interpersonal, and research skills to successfully create original programming for teaching life skills, building rapports, and accurately documenting interactions.

Skills
  • Substance abuse therapy
  • Individual and group counseling
  • Treatment planning
  • Training & Development
  • Critical thinking
  • Flexible & Adaptable
  • Community outreach
  • Verbal and written communication
Work History
02/2020 to Current
Recovery Specialist Berkshire Health Systems, Inc. North Adams, MA,
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Worked collaboratively with other mental health professionals to provide consistent care.
  • Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
  • Provided guidance and advice to help cultivate self-esteem and community involvement.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Prepared and led support groups for patients.
  • Provided self-esteem and anger management group therapy.
  • Monitored field trips and special events to maintain safety and increase attendee retention.
05/2019 to 01/2020
State Hospital Liaison Rochester General Health System Batavia, NY,
  • Worked with hospitals and facilities to outline discharge plans.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Helped clients set appointments, discussed plans and followed up to check on concerns.
  • Communicated with family, pharmacies, hospice care, discharge planners and other professionals to complete seamless transitions.
  • Participated in improvement planning to optimize services and improve future care.
  • Reviewed patient assessments, charts and medical opinions to determine best courses of action.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Maintained documentation on patient activities, coverage issues and hospital actions.
  • Entered details into computer systems and managed database of information.
  • Reviewed all patient paperwork for accuracy, including claims, bills and medicolegal documents.
  • Increased program outreach by building strong relationships with educators and community.
11/2018 to 05/2019
Behavioral Health Technician Stewart Marchman Act City, STATE,
  • Facilitated on-site activities, support groups and outings for clients.
  • Prepared and submitted daily reports to management.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Searched resident belongings prior to and during stays.
  • Performed client intake procedures according to internal standards for all new admissions.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Assisted and counseled patients daily.
  • Counseled and mentored clients on substance use and life choices.
  • Charted on each patient daily.
06/2018 to 12/2018
Internship Student Saafe Behavioral Services City, STATE,
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Answered incoming telephone calls, took down messages and provided information.
  • Sorted and organized materials such as physical files, tracking spreadsheets and reports.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Upheld strict security procedures to maintain data confidentiality.
Education
Expected in 12/2018
Bachelor of Science: Psychology
Bethune - Cookman University - Daytona Beach, FL
GPA:
Expected in 05/2014
High School Diploma:
Champagnat Catholic School - Hialeah, FL,
GPA:

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Resume Overview

School Attended

  • Bethune - Cookman University
  • Champagnat Catholic School

Job Titles Held:

  • Recovery Specialist
  • State Hospital Liaison
  • Behavioral Health Technician
  • Internship Student

Degrees

  • Bachelor of Science
  • High School Diploma

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