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Recovery Specialist 1 Resume Example

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RECOVERY SPECIALIST 1
Summary

You will find I am personable, enthusiastic and a solid team player with an upbeat and positive attitude. I love to utilize my skills and contribute to building relationships and cultivating partnerships. My dedication to professionalism and meeting department goals is seen in my daily activities and duties. I am well versed in customer service and feel that with the below skills and experience I would prove to be a great asset to any department that I am assigned to.

Skills
  • Service-oriented approach
  • Microsoft Office
  • Communication skills
  • Proficient in computer organizational skills
  • Inventory coordination
  • File management
  • Customer service
  • Collaboration
  • Organization and efficiency
  • Telephone etiquette
  • Office equipment operations
  • Tech-savvy
  • Flexible
  • Professional and polished presentation
  • Able to work in high stress environments
  • Data entry
  • Correspondence management
Experience
Recovery Specialist 1 / Chickasaw Nation - Ada, OK01/2020 - Current
  • My job is to serve in a supportive trauma-informed capacity and provide guidance and services to Individuals served within the Residential Services Division facility during assigned hours.
  • Responsible for key elements of facility and Individuals served security and safety during assigned shifts. This includes keeping all program keys in your possession at all times, periodic checks throughout the premises, and keeping all unoccupied rooms locked.
  • As a Recovery Specialist we also provide service to the Individuals served by getting them water, ice, laundry supplies, and make sure they have all the hygiene and personal care products they need. We also serve them breakfast, lunch and dinner, teach classes, and make sure Individuals served are safe and adhere to the Covid-19 safety policies we have.
  • Recovery Specialists also log medication, and distribute medication to Individuals served when needed. Pick up medication from pharmacy and take Individuals served to and from appointments. Shift reports are completed at the end of each shift.
Retail Store Owner / Sweet Grace Boutique - Stratford , OK02/2016 - 01/2020
  • Developed favorable relationships with vendors and implemented marketing and sales strategies.
  • Cultivated engaging and lively setting for patrons to shop.
  • Managed financial functions such as operation budgeting, and paying sales tax monthly.
  • Maintained records for inventory, income, and expenses.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Kept store clean and neat, and rearranged every few months for a new and fresh look and atmosphere of the store.
  • Set pricing structures according to market analytics and new trends.
Store Associate / Bella Ragaza Boutique - Ada, OK09/2015 - 02/2016
  • Answered questions about current promotions and resolved issues according to store policies.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Tracked and analyzed social media and online marketing initiatives.
  • Utilized platforms such as Facebook and Instagram platforms on regular basis for marketing.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Food and Beverage Server / Two Frogs Grill - Ardmore, OK05/2012 - 09/2015
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Provided exceptional service to customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Collaborated with host, bus person and cook to ensure clean work areas and tables.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Greeted newly seated guests quickly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education and Training
Stratford High School - Stratford, OK05/2012High School Diploma
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Resume Overview

Companies Worked For:

  • Chickasaw Nation
  • Sweet Grace Boutique
  • Bella Ragaza Boutique
  • Two Frogs Grill

School Attended

  • Stratford High School

Job Titles Held:

  • Recovery Specialist 1
  • Retail Store Owner
  • Store Associate
  • Food and Beverage Server

Degrees

  • Stratford High School - Stratford, OK 05/2012 High School Diploma

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