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recovery officer resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues.

Motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values.

High-energy Teacher with solid background educating students. Maintains organized and disciplined classroom environments devoted to student learning. Caring and compassionate in addressing individual student needs and promoting positive educational experiences.

Attentive and adaptable Teacher skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress.

Compassionate Teacher skilled at introducing new technologies into classrooms and improving student engagement, learning and academic performance. Committed to closely monitoring progress and proactively adjusting strategies for long-term student success.

Highly adaptable Kitchen Hand with proven experience working in fast-paced food service environments. Prepares vegetables and sauces and creates from-scratch marinades and gravies. Avoids waste and spoilage to promote quality and maintain food safety standards.

Motivated Kitchen Hand consistently lifts heavy loads, stands for long periods and handles various cleaning tasks. Valuable and committed individual with strong understanding of food safety measures. Dependable, on-time and dedicated to good performance.

Skills
  • Customer Advising and Referral
  • Correspondence Sorting and Filing
  • Problem Identification
  • Negotiation and Resolution
  • Administration and Management
  • Service Quality Standards
  • Updating Customer Accounts
  • Financial Documentation
  • Terms Review and Enforcement
  • Account Monitoring
  • Risk Management
  • Persuasive Negotiation
  • Credit Extension Negotiation
  • Overdue Balance Detection
  • AR Aging Reports
  • Decision Making
  • Business Analysis
  • Computer Skills
  • Team Building
  • People Skills
  • Organizational Skills
  • Team Management
  • Conflict Resolution
Experience
Recovery Officer, 03/2023 to Current
Marcus CorporationGreen Bay, WI,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
  • Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
  • Assisted in implementing programs to improve patient retention and patient success in treatment.
  • Communicated with external organizations, social workers and others regarding patient's benefits and resources.
  • Referred patients for community support outside of treatment and medical providers.
  • Counseled clients' in-group or individual sessions to help cope with substance abuse problems.
  • Collected payments over telephone, established repayment plans and prepared wire transfers.
  • Collaborated with physicians and other health team members to develop patient plans of care based on on-going patient assessments.
  • Developed person-centered treatment plans along with behavior contracts for high-risk patients to address barriers to treatment.
  • Worked alongside maintenance teams to complete repairs and restore full functionality with minimal downtime.
  • Coordinated and cooperated with local agencies and organizations to expedite treatment.
  • Determined patient program eligibility using patient initial screening application and face-to-face interviews.
  • Conducted community substance abuse prevention programs for targeted groups within local area.
  • Completed skip tracing to locate individuals responsible for past due balances.
  • Identified accounts to target for repossession based on careful research and analysis.
  • Employed manual signals to make quick corrections to aircraft movements.
  • Kept gear and equipment in good working order to effectively support takeoff and landing operations.
Hotel Receptionist, 08/2021 to 02/2023
Help UsaPhiladelphia, PA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Facilitated successful front desk operations for high-volume hotel.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Input and confirmed reservations for guests.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Reviewed accounts and charges with guests during check out process.
  • Computed bills, collected payments and made change for guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Issued room keys and escort instructions to bellhops.
  • Verified customer credit to establish payment method for accommodations.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Deposited guest valuables in hotel safes or safe-deposit boxes.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Date-stamped, sorted and racked incoming mail and messages.
Kitchen Helper, 05/2020 to 09/2021
Driven Brtands HoldingPhoenix, AZ,
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Unloaded food and supplies from delivery trucks to appropriate storage locations.
  • Replenished stations throughout restaurant and restocked cupboards, serving areas and salad bars to meet employee and customer demands.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.
  • Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
Recovery Officer (um), 09/2019 to 05/2021
Anne CarlsenMinot, ND,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
  • Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
  • Communicated with external organizations, social workers and others regarding patient's benefits and resources.
  • Assisted in implementing programs to improve patient retention and patient success in treatment.
  • Referred patients for community support outside of treatment and medical providers.
  • Collected payments over telephone, established repayment plans and prepared wire transfers.
  • Counseled clients' in-group or individual sessions to help cope with substance abuse problems.
  • Collaborated with physicians and other health team members to develop patient plans of care based on on-going patient assessments.
  • Managed approximately [Number] inbound and outbound calls per shift focused on obtaining required funds.
  • Worked alongside maintenance teams to complete repairs and restore full functionality with minimal downtime.
  • Coordinated and cooperated with local agencies and organizations to expedite treatment.
  • Conducted community substance abuse prevention programs for targeted groups within local area.
  • Identified accounts to target for repossession based on careful research and analysis.
  • Employed manual signals to make quick corrections to aircraft movements.
  • Installed and maintained visual landing aids to guide pilots.
  • Kept gear and equipment in good working order to effectively support takeoff and landing operations.
Call Center Agent, 09/2019 to 12/2019
MicCity, STATE,
  • Managed high-volume of inbound and outbound customer calls.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Completed high volume of outbound calls per day with above-average conversion rate.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Audited customer account information to identify issues and develop solutions.
  • Processed customer account changes with proprietary software.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Implemented additional services to maintain exceptional client service ratings.
  • Corrected issues by giving agents targeted and highly constructive feedback.
  • Tracked activity in CRM to support quality assurance.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
  • Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
  • Leveraged reference tools and conducted trainings to improve customer service.
Education Teacher, 01/2018 to 06/2019
Tadika MariaCity, STATE,
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Differentiated instruction according to student skill level.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Graded projects, exams and assignments to track student progression.
  • Graded student papers and assignments to track student progression.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Utilized behavior management skills to foster environment conducive to student learning.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Enhanced lessons with smart board technology, iPads and computers to address common core goals.
  • Designed individualized curricula for academically underachieving students.
  • Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Prepared and graded subject tests for students.
  • Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
  • Used videos, lectures and moderated discussions to engage students during class.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Received recognition for contributions to innovative concepts in classroom instruction.
  • Led students through safety procedures for active shooter and fire drills.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Education and Training
High School Diploma: , Expected in 06/2020 to Sg Academy - Kuala Lumpur ,
GPA:
  • Experienced Information Systems Analyst who has created support policies and assisted in transitioning to wireless networks. Adept in cross-platform support analysis working closely with support specialists and developing systems training programs for employees. Specializes in network expansion and technology upgrades.
Languages
English, Tamil, Malay:
First Language
Negotiated:

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Resume Overview

School Attended

  • Sg Academy

Job Titles Held:

  • Recovery Officer
  • Hotel Receptionist
  • Kitchen Helper
  • Recovery Officer (um)
  • Call Center Agent
  • Education Teacher

Degrees

  • High School Diploma

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