LiveCareer-Resume

recovery coach resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Skills
  • Skills Used
  • Team Leadership
  • Inventory controls
  • Business planning
  • Staff management
  • Motivated team player
  • People-oriented
  • Positive and friendly
  • Skilled problem solver
  • Consistently meets sales goals
  • Exceptional time management skills
  • Personable
  • Stocking
  • Strong interpersonal skills
  • Retail sales
Work History
Recovery Coach, 04/2012 - 12/2019
Behavior Health Network San Juan, TX,
  • Administered medications and assisted ,
    Took vital signs and accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Established and maintained systems that safely met residents needs
  • Managed clinical oversight for 24-bed unit
  • .Direct care help with the daily living, dressing, bath, serving their meal, keeping there things in order.
  • Make and take them to doctors appt.
  • I also do daily planning of activities and will take 4 to 15 residents out at once to do a outing .I feel I give them a reason to look forward to the day.I will keep everyone busy including the staff we are a team.I love what I do and have been doing it for 7 + yrs.
  • Administered medications and assisted ,
  • Took vital signs and kept records
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Established and maintained systems that safely met residents' needs.
  • Managed clinical oversight for 24-bed unit.
  • Developed and implemented individualized treatment plans.
  • Provided group, family and individual counseling to support recovery goals.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
Shift Manager, 02/2006 - 11/2020
Mcdonald's - Hci Palm Bay, FL,
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Improved quality processes for increased efficiency and effectiveness
  • .Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Tracked receipts, employee hours and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Improved quality processes for increased efficiency and effectiveness.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Process Server/ Records Retrieve/Copy Specialist, 05/1998 - 11/2004
San Francisco / Sacramento City, STATE,
  • Thoroughly researched court records such as criminal cases, foreclosures, and probate estates.
  • Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Verified over 12+ daily deliveries against shipping instructions before delivering to customers.
  • Obtained customer signatures to complete and process all Court paperwork.
  • Planned and adjusted optimal routes based on traffic and weather conditions, reducing distribution time 25%.
Education
Associate of Arts: Cosmetology, Expected in
-
Kenneth's Beauty School - Vallejo CA ,
GPA:
Status -

Cosmetology license in Hair make up and skin

  • Continuing education in [Supercuts Trainings
  • Continuing education in [Products
Accomplishments
  • The way a person feels once they get a new haircut changes their moods I felt that it gavethem a better feeling about themselves and it made me feel extremely good to be able to provide that service Hairstyles Supercuts - Martinez, CA January 2000 to February 2006 Responsibilities I was a shift manager .I handled the inventory scheduling and banking also balanced daily cashed drawer.we were a very fast-paced shop and work well under pressure and dealing with conflict our customers may have are any other issues that arose.helped best product sales and marked very well as a team leader and to come up a contest ideas for selling products Accomplishments Began offering more services and saw the daily sales going up the overall production of the shop getting higher.
  • Motivated employees Skills Used Communication, leadership computers time management and communication Legal photocopy Legal enterprise - San Francisco, CA February 1998 to April 2003 Responsibilities I would serve legal subpoenas that were used in personal injury and worker comp cases all materials were time sensitive and after so many days we would return to the location and copy all records they had.
  • It also included driving anywhere from 50 to 300 miles per day throughout the whole bay area all the way down to Monterey and all the way up to grass Valley.
  • To correspond between me and the locations to set up times to be able to come in and copy those files prior to the court date Accomplishments been able to have the files and photograph the courts would need and the attorney on time is a great accomplishment Skills Used The ability to be able to drive long distance ifollow directions and knowledge of all Bay Area main highways inside out read maps and be able to stop at 15 to 20 locations throughout 5 to 6 towns per day.
Additional Information
  • Authorized to work in the US for any employer
Certifications

First Aid and CPR

Lic cosmetology

,

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Resume Overview

School Attended

  • Kenneth's Beauty School

Job Titles Held:

  • Recovery Coach
  • Shift Manager
  • Process Server/ Records Retrieve/Copy Specialist

Degrees

  • Associate of Arts

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