Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Caring Peer Support Specialist with proven ability to build trust and rapport. Compassionate and empathetic with genuine concern for the well-being of peers. Motivated Peer Support Specialist dedicated to coaching clients through life changes. Proven ability to create customized, structured support plans. Energetic and friendly with strong relationship-building skills. Dedicated recovery associates with broad range of experience in delivering comprehensive case management to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment. Personable and dedicated Customer Service Representative with extensive experience in Dental industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Resourceful Quality Technician provides over 10 years of experience handling comprehensive QA performance testing. Oversees critical testing processes and procedures to maximize production quality, document statistics and maintain employee effectiveness. Thorough evaluation of sample collections and measurement data for translation into effective quality assurance roadmap. Well-versed comprehension of systems and programs to drive complex trend modeling.

  • Documentation and recordkeeping
  • Problem resolution
  • Critical thinking
  • Project planning
  • Reliable and trustworthy
  • Active listening
  • Training & Development
  • Flexible
  • Credit card payment processing
  • Quality assurance controls
  • Conflict mediation
  • Customer relations
  • System implementation
  • Quality control
  • Adaptive team player
  • Promotional support
  • Problem-solving abilities
  • Call Center Operations
  • Inbound and Outbound Calling
  • Production logging
  • Sampling procedures
  • Product testing
  • Reporting abilities
  • Materials handling
  • Specifications expertise
  • Process monitoring
  • Measurement standards
  • Testing protocols
  • Specifications knowledge
  • Documentation skills
  • Inspections and audits
  • Product inspections
  • Safety procedures
  • Correction plans
Recovery Associate, 09/2020 to 04/2021
Ikea North America Services, LlcEast Palo Alto, CA,
  • Listened to clients concerns and resolved or requested help from other employees.
  • Helped client's achieve program goals and increase independence.
  • Entered patient information, health history into system to keep all records up-to-date.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
  • Transported individuals safely to support meetings and medical appointments.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Customer Service Representative, 03/2013 to 03/2016
Two Men And A TruckWilmington, MA,
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Interviewed customers regarding dental issues and reported feedback to management team.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Reviewed account and service histories to identify trends and issues.
  • Trained new employees on procedures and policies to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Quality Technician, 08/2000 to 04/2010
Cornerstone Building BrandsKansas, IL,
  • Analyzed informational results, noting discrepancies to assist problem resolution.
  • Compiled measurement data and standardized tests based on collected component material samples.
  • Researched and logged quality performance data within database system.
  • Recommended strategy for improving testing plan, manufacturing and employee training processes to streamline QC measures.
  • Led data documentation and retention efforts to provide customized QA corrective actions.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Performed visual and dimensional inspections on manufactured parts.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Analyzed production accuracy, testing equipment and engineering drawings to formulate corrective action plans.
  • Recorded lot numbers and serial numbers in ERP system for traceability of all items produced.
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
  • Generated performance reports to outline quality management effectiveness and achieve goals.
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Conducted frequent quality and compliance reviews of production work.
  • Gathered and inputted data in excel to develop models and assess trends.
  • Provided lab staff with samples for testing to check quality and safety of finished products.
  • Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
  • Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
  • Audited automotive products to identify areas of concern and improve efficiency.
Education and Training
GED: , Expected in 06/1985
Fayetteville Technical Community College - Fayetteville, NC
  • Substance Abuse Program, Dismas Charities of Owensboro - 07/29/2020
  • Mentor, Dismas Charities of Owenboro - 07/29/2020
  • Teacher, Dismas Charities of Owensboro - 07/29/2020
  • MRT, Ross Cash -11/12/2019
  • Portals New Direction's, Ross Cash - 03/01/2019
  • Boot Camp, Ross Cash - 01/25/2019

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Resume Overview

School Attended

  • Fayetteville Technical Community College

Job Titles Held:

  • Recovery Associate
  • Customer Service Representative
  • Quality Technician


  • GED

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